Apologize letter about the incidents of Haidilao Hotpot Beijing Jinsong Store and Beijing Taiyanggong Store:

Earlier reports:

Media unannounced visits to Haidilao: rats climbed into the pantry to dig out the sewer

Rats scurried around the kitchen floor, dustpans and tableware were mixed in the same pool, and customers used the hotpot colander to dig out the sewer ... Haidilao, as a company, has more than 111.

unannounced visit to Jinsong store in Haidilao

The kitchen mouse climbed into the food locker

At the beginning of May this year, the reporter entered Jinsong store in Haidilao after passing the interview and induction training. On the first day of employment, the reporter found traces of rats in the cup washing room of the kitchen. In the next few days, the reporter found traces of rats in the ingredient room, serving room, fruit room, dish washing room and cup washing room of the back kitchen of Haidilao Jinsong Store. Some mice will climb into the cupboard with food.

During an unannounced visit to the Jinsong store in Haidilao for nearly two months, the Jinsong store in Haidilao asked the deratization company to clean up rats once, but a few days later, rats appeared again.

On May 29th, 2117, at 3: 26 am, the reporter photographed the mouse in the primary processing room of Jinsong Store in Haidilao.

the broom and dustpan rag are washed together with the tableware

When the work in the dishwashing room is not particularly busy, the staff will clean and wash the dishes at the same time. Brooms and dustpans used to clean floors, walls and sewers will also be used to clean dishwashers and lockers.

after the cleaning work is completed, the dustpan and rag of employees will be put into the dishwashing pool for cleaning, and the broom will be put on the conveyor belt of the dishwasher to drain water.

When the reporter thought this was inappropriate and suggested not to mix tools and tableware with the staff in the dishwashing room, the staff told the reporter, "Just mind your own business."

Photographed at 5: 31 am on May 26th, 2117, the dustpan in the dishwashing pool was cleaned

There was a layer of oil stain inside the dishwasher

The dishwasher cleaning plates in Haidilao Jinsong Store were sterilized at high temperature. Although the dishwasher was opened for cleaning every day, it only cleaned the surface, but the oil stain inside was not removed. "Look at the oil on it, it can't be cleaned, it can stink people to death, and it smells great when you climb inside." The staff who are cleaning the surface of the dishwasher complained to the reporter.

The reporter wanted to observe the inside of the dishwasher more deeply. On June 8, 2117, at 7: 11 a.m., he opened the cabinet cover of the dishwasher, and we could see that one side of the conveyor belt was covered with oil stains, and it gave off a rotten stench. The inner wall of the dishwasher is covered with oil stains and rotten food residues, and the reservoir in the dishwasher is full of yellow sewage. After the reporter drained the water in the dishwasher reservoir, he found that the inner wall of the reservoir was covered with grease, and a thick layer could be scraped off by hand. You can also clearly see some falling dishes in the reservoir, which are already covered with grease.

It was taken in the dishwashing room at 4: 21am on June 8th, 2117. The reservoir of the dishwasher was covered with oil and food residue, and the dishes dropped in the reservoir were covered with oil, so the outline could be seen vaguely.

An unannounced visit to the Sun Palace Store in Haidilao

A leaky spoon of hot pot is used as a tool to dig out the garbage in the sewer

The reporter entered the Sun Palace Store in Haidilao at the end of July 2117, and the washing process in this store is basically the same as that in Jinsong Store in Haidilao. The transfer box full of oil stains is not cleaned, and it is put into the dishwasher together with the dishes washed in the sink. There are clear yellow water stains on the plate from the dishwasher. The internal cleaning of the dishwasher will only happen once every two or three months.

As work draws to a close, members of each group in the back hall begin to clean up and do the finishing work. The sewer pipe in the back hall was blocked, and the staff in the batching room opened the baffle of the sewer pipe to clean up the blocked garbage and sundries.

The cleaning tools they use are the colander for customers to eat hot pot. These colander are taken out from the hot pot that customers have just eaten. The staff in the batching room also used a colander to remove the garbage and sundries stuck to the bottom of the baffle. There were people coming and going in the back porch, and no employee stood up and expressed dissatisfaction. Even the back porch manager just took a look and then turned to leave. The reporter talked with the staff next to him and was told that there was nothing to make a fuss about.

after using these colander, they will be put into the pot with tableware and cleaned together.

relevant regulations

according to chapter iv of the food safety law of the people's Republic of China, food production and operation shall conform to food safety standards, and there shall be places for food raw material processing, food processing, packaging and storage that are suitable for the variety and quantity of food produced and operated, and the environment of the places shall be kept clean and tidy, and a prescribed distance shall be kept from toxic and harmful places and other pollution sources.

according to the second paragraph of article 33, foods that are suitable for production and operation should be disinfected, washed, dustproof, fly-proof, rodent-proof, insect-proof and washed, as well as equipment or facilities for treating wastewater and storing garbage and waste.

the response was timely, but it should be fundamentally changed.