Tik Tok Mall's methods of complaining about merchants include Tik Tok's official channels, online customer service complaints, reporting merchants and media exposure.

1. Complaints from official channels in Tik Tok: Find relevant complaint channels on Tik Tok App, which can usually be found in the settings or personal information page. Select related problems and submit complaints, provide detailed purchase information, product photos, videos and other evidence, describe the problems and ask for a refund or claim.

2. Online customer service complaints: communicate with customer service staff through the online customer service channel in Tik Tok, explain the situation of purchasing fake and shoddy products, provide relevant evidence, and ask to solve the problem.

3. Report the business: find the account number of the business selling fake and shoddy products on Tik Tok, click the "Report" button, and select the corresponding report reason. At the same time, you can complain through the "contact information" on the page of the merchant's store, or leave a message in the comment area to warn other consumers.

4. Media exposure: Make the situation of buying fake and inferior products public, and share your experiences with more people through social networking platforms or consumer complaint websites to attract attention and warn other consumers.

Precautions for Complaints against Merchants in Tik Tok

1. Understand the complaint channels: Tik Tok officials provide a variety of complaint channels, including the complaint portal in the APP in Tik Tok, the online customer service in official website, Tik Tok, and the customer service telephone number in Tik Tok, etc. The complainant can choose the appropriate complaint channel to make a complaint as needed.

2. Prepare relevant evidence: Before making a complaint, the complainant needs to prepare relevant evidence, such as shopping records, chat records, pictures or videos, so as to prove his complaint content and reasons.

3. Clarify the problem: When making a complaint, the complainant needs to clarify the problem, such as the specific content, time, store name, product name, etc. of the complaint, so as to facilitate the verification and handling by the Tik Tok authorities.

4. Be patient and polite: When making a complaint, the complainant needs to be patient and polite, respect the other party, and avoid using uncivilized language and malicious attacks, so as to get better handling and reply from the official.