If you want to be the lobby manager of a hot pot restaurant, you need to meet the following requirements:
1, the job of being a man, all the work is done by employees.
Understand the work dynamics and psychological fluctuations of employees, solve their practical difficulties and let them work with peace of mind. Sometimes a greeting, a gesture and a look from the branch manager are irreplaceable by the store manager and the chef. Just as we need the chairman to do some ideological work, others can't replace him. Some employees in the Friendship Store are relatively financially difficult due to family reasons, so they will give proper care to the bonus payment every time, and take a few days off from home next month to offset the holiday. If you are short of money at home, advance some money to solve the urgent need. Although we can't fundamentally solve the difficulties of employees, we can help, care and take care of them within our power.
2. Positioning the business philosophy of the branch.
The geographical location and decoration of each branch are different, and the composition of customers is also different. Where do our customers mainly come from? As branch managers, we need to analyze these customers in our daily work, understand what they need most, and focus on it. Like Friendship Store, customers in the morning are working meals and food delivery, and "fast" is the focus of morning work. All morning work, the front office and the kitchen must be carried out around the center of "fast" In the afternoon, tourists mainly come from family, classmates, company dinners and a few business banquets. Affordability and value for money (including food, service and price) are the focus of afternoon work, so sometimes business should be done separately. Moreover, it is necessary to explain and instill the guiding ideology of this work to employees and backbones many times, so that they can understand, accept and implement it.
3. Understand customer changes.
The composition of tourists is not static. Even though Friendship is a ten-year-old shop, its guests are constantly changing. With the development of the city, residents move, some companies close down, some companies are established, some employees leave, some students graduate, some freshmen enter the school ... all these will cause guests who are familiar with us to leave, and new customers are not familiar with us, so business will slowly decline over time, and it will slowly decline. We will also relax our due vigilance. Some old customers in a shop will know each other and visit if they don't come for a while. Publicity should also be something we do all the year round.
4. Guide daily work and solve existing problems in time.
The catering industry is purely manual labor, and some problems cannot be solved once and for all. In daily work, problems of one kind or another often recur. As a branch manager, you don't have to do it yourself. If you find some problems, point them out to the store manager and chef to solve them, which can help them find ways to get ideas and solutions. However, we must maintain a high degree of sensitivity to the signs that have a great impact on the business and immediately come up with an immediate rectification plan.