As a customer service agent or wait staff, many of you will encounter this situation when dealing with customers and clients. Most customers and clients are still very polite and reasonable. But you will also often encounter unreasonable or unreasonable people. Seeing such a person really gives one a headache. If you do not care to swear or fight with him. It will look very unqualified. And it doesn't meet the requirements of the company or the store. If nothing is done. It seems to be suffocating again, and it is difficult for oneself. So the waiter by the customer unreasonable abuse, should I dislike back, or to analyze the specific situation.

First of all, the waiter must be reasonable. It must be that the customer is unreasonable, and he or she is a reasonable party. So that in the event of a conflict, to retain evidence, you can first find their own responsible foreman or lobby manager, by them to deal with this matter. Instead of impulsively go back to the right or directly stand out and become confrontational with him. You have to protect yourself.

There was a video some time ago of a female customer tasting a sample of beef jerky and taking it straight from the real thing. After the waitress aunt on the side reminded him, she was scolded by the female customer and pushed the aunt several times. The aunt never returned the favor or fought back. This video caused a hot debate. Everyone was very supportive of the auntie. It also exposed the female customer and her husband. He should be exposed in this situation as a person of no quality himself. He also abused and pushed the auntie, bullying the honest people. I heard that is also a teacher, are sorry for this teaching profession, such a person training students is very worrying. Afterwards, the supermarket also pacified the aunt and praised him. This is the right approach, there is a problem, do not face and customer conflict, to their own units or leaders, let them step in to solve the problem, this is more secure.