The hotel catering department often uses English in the basic procedures for guests. I will sort out practical English for you below, hoping to help you.

Welcome service

1. Welcome instructions

When welcoming guests, you should ask:

? Do you have a reservation?

　(Do you have a reservation? )

　? How many people are there?

　(How many persons, please? )

If the restaurant is full and guests have to use the dining table, they should first obtain the consent of both parties:

? Do you mind sharing a table with others?

　(Would you mind sharing a table? )

If the guest has to wait because the room is full, you can say:

? I'm afraid we are full. ?

　(I'm afraid all our tables are taken.)

　? Would you mind waiting a moment?

　(Would you mind waiting? )

as soon as there is a vacancy, we will immediately show the guests to their seats:

? I'm sorry for the delay. ?

(We are sorry for the delay.)

or? Thank you for waiting. ?

(Thank you for waiting.)

2. western tableware

1. Napkin napkin

2. Service plate Soup bowl

3. /pead and butter plate bread and cream plate

4. Goblet water glass

Wine glass(for red wine) red wine glass

Wine glass(for white wine) white wine glass

5, Fish Fork harpoon

Meat Fork(for fowl) chicken, Fork for bird meat

Meat Fork(for meat and pork

6. Knife knife

Soup spoon

3. Welcome guests to the table

How many people, please?

how many people are there?

I'll show you to your table.

shall I show you the table?

　Doyou have a reservation?

do you have a reservation?

　May I have youe name, please?

may I have your name?

This way, please.

this way, please.

　Is this table fine? / How about this table?

is this table all right?

　Do you have a /peakfast voucher?

do you have a coupon for breakfast?

4. There is no spare dining table

We can sit you very soon.

We will seat you soon.

It may take about ... minutes.

It may be necessary? Minutes (space available).

　Would you mind waiting?

would you mind waiting?

　Would you mind sharing a table?

do you mind sharing a table with others?

situational dialogue

s: staff

employee

g: guest

s: welcome, madam. how many persons, please?

welcome, madam. How many people are there?

G: A table for two, please.

two.

S: Follow me, please.

Please follow me.

　S: How about this table?

how about this table?

G: Fine. Thanks.

ok, thank you.

Reservation reservation table

when accepting the reservation, you should pay special attention to the record:

number of people eating

meal time

guest name

contact number

if you need the guest to guarantee the reservation with a credit card, You need to record: Credit Card Type, cardholder's Name on Card, Account Number, Expiration Date, Billing Address and Cardholder's Signature.

if there are special charges, such as Cover Charge or Minimum Charge, it should be announced in advance.

　Taking Orders & Recommendations and recommendations

1, set meal and Table D' hote are the configured combinations of dishes in the restaurant. You can ask:? What kind of set meal would you like? (Which kind of table d'hote would you prefer? ) A La Carte provides dishes according to the choice of guests. The choice of guests is flexible and expensive.

2. Etiquette of western food ordering service

(1) The menu should be handed to the lady first, or to the elderly if there is no lady. If there are many people dining together, you can pass the menu to the host.

(2) guests should be given plenty of time to choose, and some House Specialty or Today's Special can be introduced according to the situation.

(3) When accepting the order, you must ask the guest's needs. How would you like your order (how would you like your ...)? )

(4) For example, beef and mutton usually have five different senses of maturity, namely, Well-done, Medium-well, Medium-well, medium-well, Rare and Bleu. Beef with blood? )。

(5) If the food ordered by the guest has been sold out, you can also say: I'm afraid? It's sold out. ? (I'm afraid ... is sold out.) Then you can suggest: Do you want one? How about it? (How about...? )

(6) If a dish takes a long time to prepare, be sure to make it clear in advance. I'm afraid this dish will take time to prepare. ? (I am afraid it will be some time to prepare.) And ask if the other party mind, while delaying the guests who are in a hurry. At this time, you can recommend other dishes with short preparation time:? If you are in a hurry, I recommend you (if you are in sorrow, I would be reminded ...)

(7) After ordering, you need to ask the guests whether to settle the bill separately or together.