In daily study, work or life, everyone must have been exposed to some deeds, which can well reflect and publicize the specific spirit of the times. How do we draft the contract? The following is my collection of deeds of outstanding employees of hotel managers for your reference, hoping to help friends in need.
1, deeds of outstanding staff of the hotel manager, served as the general manager of the hotel, was responsible for the operation and management of the hotel, took the lead in the work, played the vanguard and exemplary role of party member, and United and led all the hotel staff to complete the operating income of 5,638,545 yuan, with the completion rate of107%; The average occupancy rate reached 82%, and the safety production and party building work reached the standard throughout the year. The main deeds are as follows:
1. Completed the three-star evaluation of the hotel, and passed the rating evaluation of Nanning Tourist Hotel Star Rating Committee on February 6, 65438, maintaining the title of three-star tourist hotel.
Second, study and master the changes and development of the market. On the basis of market research and customer return visits, subdivide the tourist market, determine the tourist structure and price system, and adjust the proportion of tourists in peak season in the marketing plan. The proportion of team is adjusted from 30% to 20%, and the proportion of pure individual customers is adjusted to over 60%. After the implementation of the marketing plan, remarkable results have been achieved, and the benefits of the hotel have been further improved.
Thirdly, the flexible activities should be used to strengthen the job skills training for employees, so as to comprehensively improve the hotel service quality and the overall quality of employees. At the same time, we insist on carrying out interesting sports activities among employees, such as organizing karaoke competitions, outward bound training, fun sports meetings and group barbecues. Organize a Spring Festival group meeting every year. These activities have greatly stimulated the enthusiasm of employees to love their jobs and work hard to learn business skills, enriched their amateur cultural life, cultivated their sentiment and enhanced the cohesion of enterprises.
Fourth, strengthen energy conservation management, carry out technical transformation, and implement energy conservation and consumption reduction throughout the year. She led the engineering department to determine the key points of energy-saving transformation projects, and made technical transformation on air conditioners and lighting fixtures, which achieved remarkable energy-saving effects.
Five, conscientiously implement the safety production system, improve all kinds of emergency plans, pay special attention to safety inspection and hidden dangers rectification, pay special attention to the safety training of employees, and carry out four safety knowledge trainings for employees and two fire emergency plan drills throughout the year. There were no safety and public security accidents in the hotel throughout the year, and the safety accident rate was 0.
Sixth, do a good job in hotel leasing and actively handle various relationships with tenants. * * * The employees of three tenants were trained in skills, etiquette and fire protection knowledge for 52 times throughout the year; The rental income is 430,000 yuan.
Seven, as the secretary of the third party branch, according to the requirements of the company's Party Committee, closely around the center of the company's economic construction and various business work, seriously organize the branch party member to carry out in-depth study and practice of Scientific Outlook on Development, strive for Excellence, and pioneer in Bagui. Party member organized a branch, actively participated in all kinds of learning activities of the Party Committee, and conscientiously implemented all tasks assigned by the Party Committee, so that the party building work goal of the branch was successfully completed as planned.
The general manager has created extraordinary work performance with persistent enterprising spirit, but she has never relaxed her strict requirements for herself because of her achievements. Instead, she is more modest and prudent and redoubles her efforts. Over the years, working overtime is a common occurrence for her, and she often works hard with hotel staff on weekends. It is these dribs and drabs that truly reflect the elegance of a * * * party member.
The Story of Excellent Staff of Hotel Manager 2 Wang Chunlan joined the Front Desk Department of Hotel No.1 in August 2004. Getting involved in the hotel industry has made her more enthusiastic. In the past seventh spring and autumn period, she said that over the years, she has learned knowledge that books can't, and mastered skills such as work skills, interpersonal communication, and ways of doing things. Usually work hard, care about the work life of employees, and deeply understand the requirements of regular customers. , and won the praise of guests in the service process. Therefore, I have also achieved a lot of good results.
In 2005, she won the Excellence Award in the final of the New Oriental Cup Oral Competition for female employees of star-rated hotels in Guangdong Province. In 2006, it was rated as the service star of No.1 hotel. In 2006, Yihao Hotel won the third place in the lobby reception project competition before the competition. In 2009, he was rated as a five-star manager of Jiangmen No.1 Hotel. In 2009, he was awarded the title of Excellent Youth League Cadres in Jiangmen City. 20 10 was appointed secretary of the Youth League branch of Yihao Hotel.
In 2006, he served as the foreman of the front desk department, leading the daily work of the front desk and cashier and training new employees. No matter from theoretical knowledge, operational knowledge, etiquette training, etc. We will personally demonstrate, explain and practice, so that new employees can feel the atmosphere of being integrated into the hotel first, thus alleviating the real nervousness of the guests. The foreman supervises the receptionist's work every day, points out their shortcomings and guides them to correct them, and learns how to deal with special situations. In 2006, the hotel participated in the star rating work when evaluating the national five-star, and completed the work of the department according to the requirements of star rating, reaching the level of the national five-star hotel. The hotel successfully passed the selection and was awarded the title of five-star hotel by the Tourism Bureau. In 2007, he became the assistant manager of the lobby, and in the same year, he joined the International Golden Key China District Organization. Being the assistant manager of the lobby is another part of the front desk. This needs to know more about the scope of the hotel, and all hotel departments should know something about it, even the general situation of Jiangmen, because she is already a member of the International Golden Key Organization. She said that the personalized needs of the guests have increased, so we should enrich ourselves, satisfy the guests and let us see more smiles during their stay in the hotel. The assistant manager of the lobby mainly receives the arrival of VIP guests and clearly understands their itinerary, preferences and habits. On the other hand, it is usually necessary to deal with the follow-up of regular customers and complaints from guests, collect the opinions of guests on the hotel, and then reflect them to the hotel leaders after synthesis. This will further improve the hotel hardware and software services.
She said that after years of work, she has learned a lot and accumulated experience, and her work enthusiasm has not declined at all. Satisfied service in exchange for the guest's smile is her greatest comfort. In the future, she promised to work harder to explore the achievements of more successful people in the hotel industry and constantly improve her service level, management level and career level.
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