1 2 1 century tourism activities will develop in the direction of-type. B
A sightseeing and leisure b knowledge vacation c leisure vacation d cultural tourism
The sociality of tour guide service comes from-.
A mass tourism b tourism development c tourism activities d modern tourism
31In June, 1992, the United Nations held a conference on environment and development in, and issued the "2/KLOC-0 Agenda Action Plan for the Century". A
A Rio de Janeiro B new york C Brussels D Paris
Tour guide service is produced with the emergence of tourism activities. B
A social b entertainment c participation d pleasure.
51841On July 5th, Thomas Cook transported 570 people from Leicester to attend the prohibition meeting, which became the recognized beginning of modern tourism activities. C
Si Nuo, Liverpool, Ralph Ballard, London
6- process is the process of realizing the consumption of tourism products. A
A tourism reception b tourism product development c tourism product sales d tourism service procurement
Before receiving the delegation, the whole escort should get in touch with the reception organization in advance and make proper arrangements for related matters. C
A2 hours B 12 hours C24 hours D48 hours
8. China International Travel Service Head Office was established in.
a 1949 B 1954 C 1974D 1979
The most basic moral standard of socialist tourism professional ethics is-C.
A is polite and courteous, and provides excellent service. B is patriotic and enterprise-loving, self-respecting, C is warm and friendly, customer first, D is law-abiding, honest and upright.
When picking up the tour group at the first stop 10, the whole escort should arrive at the pick-up place in advance to meet the local escort. B
A 60 minutes B 30 minutes C20 minutes D 15 minutes
1 1 Travel agencies should do a good job in the assessment of tour guides. The first thing is-C.
A sign a labor contract, b establish a reward and punishment system, c establish a tour guide business file, d establish an assessment standard.
12 the tour guide must confirm the delivery time and place with the individual or individual tour group before delivery. D
A 1 hour B2 time C 12 hour D24 hour
13 agrees with the schedule and announces that the activity schedule is-
A team leader B accompanies C and D tourists.
14 it is very important that the contents of the tour guides along the scenic spots should be concise and to the point, and the scenery should be chosen properly-b.
A sincere b flexible c vivid d enthusiastic.
15- constitutes the main body of our current tour guide team. A
A full-time tour guide b part-time tour guide c free tour guide d free tour guide
16 foreign-related tour guides should at least master and skillfully use foreign language a.
A door, B door, C door, D door or more.
17 when there is a dispute within the tour group and there is a contradiction between tourists, the reception agency guide -B
A must intervene, B generally does not intervene, C acts as a mediator, and D resolutely avoids it.
18 Due to the differences in thinking modes between the East and the West, tour guides should pay special attention to -C when receiving western tourists.
A attitude b quality c details d human touch
19 tourist in- can best test the organizational ability and independent problem-solving ability of tour guides. C
A tourism preparation stage B tourism initial stage C tourism intermediate stage D tourism end stage
20- is the hinge of aesthetic feeling. C
A imaginative thinking b aesthetic psychology c scenery environment d aesthetic feeling
2 1 Regarding the style and art of palace architecture and royal homestead forest, the explanation method of comparing the Forbidden City in Beijing with the Palace of Versailles in Paris belongs to B.
A similarity analogy b similarity analogy c parallelism d comparison method
When the tour guide explains Buddhist temples, Taoist temples and Islamic mosques at the same time, he should highlight-C.
A representative landscape, b what tourists are most interested in, c the characteristics and differences of scenic spots, d. . The best hand
In social situations, it is -A to address the other person as "Mr. President".
A title b is generally called c title d pronoun title.
The eye language commonly used by tour guides should be-B.
A gaze b face-up c head-up d gaze
In order to prevent tourists from losing their documents, luggage and money, tour guides should do more work.
A discourages b from reminding c to predict c protection.
The general distance of social language is about-d.
a75 cm b 120cm c 150cm d 2 10cm
The following example that is not a static view is-d.
A qiantang bore, B Broken Bridge, Snow, C Lu 'an Warbler and D Su Causeway.
When adjusting the mood of tourists, it is often a last resort and cannot be abused. B
A touching the scene, b analysis, c diverting attention, d; compensation method
If there is a fire in the hotel where tourists stay, the following self-help methods are incorrect-B.
A wrapped in wet clothes, B opened the door, quickly left C towel and approached the ground, crawled along the wall and D waved brightly colored clothes for help.
When a tourist finds his luggage missing after checking into a hotel, the tour guide should not be there to help him find it. C
A other members' rooms b tour bus c first stop d hotel
3 1 Tourists return to the hotel after shopping, and are not satisfied with the style of the goods, and ask the tour guide to help them return the goods. Tour guides should
Tell the guest that the goods cannot be returned.
B Let the guests go by themselves on the grounds that they don't have time.
Tell the guests that their requirements are beyond the scope of the tour guide service.
D accompany the guests and help them negotiate with the store.
When a tourist wants to buy furniture in a hotel room, the tour guide should.
A offered to help, B flatly refused, C politely refused, and D immediately agreed.
If the goods released by the customs duty-free are sold, transferred or used for other purposes, they must declare and pay taxes to the customs. B
A one year, B two years, C six months and D three months.
At least 16 years of age within 34 years, the duty-free limit of alcoholic beverages above 12 degree brought into Hong Kong by Hong Kong and Macao passengers shall not exceed-d.
A0 .25 liters B0. 4c0.5d0.75l.
When a tourist asks to go to an unhealthy entertainment place, the tour guide should refuse.
A flatly refused, B immediately called the police, C politely refused, and D patiently dissuaded him.
If there are any-among the items that tourists ask to transfer, the tour guide should politely refuse and ask them to handle them by themselves. C
A publicity materials b letters c food d taxable items
Unless otherwise agreed in the contract, foreign tourists who need to go back to China immediately to deal with the funeral because of their father's death shall pay ——D for the service fees they did not enjoy after leaving the group halfway.
No refund for A, full refund for B, 50% refund for C and partial refund for D..
39- A new situation has emerged, which marks the birth and development of modern tourism. A
A mass tourism b folk tourism c eco-tourism d leisure tourism
When a citizen of China travels abroad and encounters a self-funded project recommended by a local tour guide, the overseas tour leader should-D.
A euphemistically refused B's tour group, and our travel agency C resolutely stopped D from asking the opinions of the whole group members.
4 1 according to the regulations of our country, domestic tourists refer to those who leave their permanent residence to other parts of the country and stay for no more than-C.
A6 months B 10 months C 12 months D24 months.
Generally speaking, when all other conditions are met,-determines the quantity of tourism demand. D
A. the length of the tourism cycle
B How many tour groups are there?
C. Development degree of tourist attractions
Attractiveness of tourism resources
At present, the only global intergovernmental tourism organization involved in tourism matters is B.
PATA WTO
If a passenger is bitten by a snake, he can tie it with a belt above the bite. C
A5 cm B 10/0cm C5 ~10cm D5 ~15cm
On the basis of all-inclusive travel, the form of travel package after deducting the daily lunch and dinner expenses during the trip is called-B.
A small package tour b half package tour c zero package tour d combination tour
Passengers who do not know the customs regulations or how to choose the passage should choose-A.
A red channel b green channel c duty-free channel d special channel
The maximum weight of domestic express mail is-B.
A50 B60 C70 D80
When purchasing and using, business travelers need to sign on the spot and use C as the reserved seal for verification.
Foreign exchange b credit card c traveler's check d memo
The abbreviation of International Hotel Association is-D.
IHA gross domestic product
An English lady took a fancy to a piece of silk in Hangzhou. She wanted to buy 10 foot, which is about-a.
A3 m B 4 m C5 m D6 m
Second, multiple choices.
1 Bank of China sells traveler's checks in US dollars, Japanese yen, Hong Kong dollars and British pounds. Accelerated business collection and delivery system (adopted by the United States post office)
A tongjilong father and son company in Britain b American express company c Donghai bank in Japan d Nanyang commercial bank in hong kong
BCD is the correct description in the first aid measures for tourists suffering from heatstroke.
The family rushed to the hospital. If possible, let him drink salty drinks. C in a cool and ventilated place. Untie his collar and loosen his belt.
The state prohibits any form of BCD.
A buying foreign exchange b arbitrage foreign exchange c escaping foreign exchange d speculating foreign exchange.
It is forbidden to send-and other items in various mails. all but dissertation (ABD)
A explosive b anesthetic c fragile d acid
The service items of group package tour usually include ——ABCD.
20 kg baggage service per person
B breakfast, dinner and drinks.
Acting for transportation tickets and entertainment tickets.
Intercity traffic
The following are the basic functions of travel agencies
A assembly function b sales function c purchasing function d distribution function
At present, the port visa authority authorized by the Ministry of Public Security of China is ——ABCD.
A Hangzhou b Yantai c Qingdao d Xiamen
The basic characteristics of tourism include
A foreign country b comprehensive c society d temporary
In the tour guide's explanation, the "reality" in the combination of reality and reality can be understood as ——ABC.
A entity b historical facts c artistic value d historical allusions
10 domestic tourists can CD.
Foreign citizen B, a person who has returned to China to visit relatives, C, a national citizen D, a foreigner living in that country.
1 1 The complexity and variability of tour guide services are mainly manifested in BCD.
A service link is complex, and B service object and demand are complex.
C has complex interpersonal relationships, and D has to face all kinds of material temptations and spiritual pollution.
12 there will be the following trend in the future of tour guide service-BCD.
A strengthening tour guide knowledge, b knowing tour guide content, c diversified tour guide methods and d scientific tour guide means.
13 The following description of the super tour guide is incorrect -AD.
A has obtained the qualification of senior tour guide for more than four years.
B. outstanding contributions and high-level scientific research achievements.
C passed the exam.
D has a certain influence on peers and travel agencies at home and abroad.
14 Among the following items, the one that belongs to situational language is ——BC.
A initials b smile c gesture d clothing language
15 The physical and mental health of tour guides includes-ABCD.
Calm mind, psychological balance, physical health, mental health.
16 appearance, appearance and manners are the embodiment of the internal quality of tour guides, which is related to their ABD.
A ideological accomplishment b moral quality c working ability d civilization degree
17 is the correct way to accompany domestic flights (cars, ships).
Hand over the transport ticket and baggage ticket.
B the tour group can't leave until it enters the quarantine area.
C, with full escort financial allocation for settlement procedures and safekeeping.
D. the tour group can only leave after the vehicles connected to it start.
18 -CD is the item that should be paid attention to when overseas tour leaders agree on the schedule.
A the principle of "rationality and possibility" should be adhered to when modifying the schedule.
B. The contents of the itinerary shall be strictly implemented and shall not be changed.
C in line with the principle of "high-speed sequence can, but not reduce the number of projects"
D. When necessary, report relevant information to domestic travel agencies in time.
19 The main responsibility of all-in is AB.
A liaison work B publicity research C tour guide explains D safety tips
When arranging tourists to watch planned entertainment programs, the correct way to accompany them is ——BCD.
A You don't have to accompany me, but you should do a good job of assistance.
Introduce the program content to tourists.
Guide tourists to their seats.
Answer tourists' questions at any time.
2 1 When leading foreign tourists to shop, they should accompany them -Abd
Explain the relevant precautions when shopping.
Introduce the characteristics of local commodities and shipping procedures.
Undertake translation work.
D in case of hawker's strong pull and strong selling, remind guests not to be fooled.
In catering service, it is required to be accompanied during meals-ABCD.
A guide leads the tourists into the restaurant.
Introduce the restaurant facilities, food features, etc.
C. Inform the tour leader of the place where the local escort and the whole escort will dine.
Check the meals of tour groups.
The working relationship that the whole escort, local escort and team leader should establish in their work is -AC.
A rational relationship b supervisory relationship c friendship relationship d interpersonal relationship
Generally speaking, the oriental way of thinking is characterized by -AB.
A from far to near b from abstract to concrete c from small to large d from near to far
Among the following travel motivations, the social motivation is -AD.
A revisit the old place b study abroad c trade talks d visit relatives and friends.
Tour guides should deal with some things including -AC in the course of traveling.
A relationship between work and rest, B relationship with drivers, C relationship between majority and minority, D relationship.
27 Beijing time 14, which of the following cities is 7: 00-AC?
A Paris B Cairo C Berlin D new york
Vivid image and humor are the beauty and concrete expression of tour guide language. ab blood type
Art's B is interesting, philosophy's D is rich.
If the tour group shortens the tour time in a place, the local escort should do the following work: -ABCD.
A Try to hurry up and finish the planned sightseeing project.
Report to the relevant departments of the travel agency.
Highlight the most representative local landscape in the tour.
Notify the next stop in time
The tour guide's work to prevent misconnection includes -ABC.
The tour guide should arrive at the pick-up station in advance to meet the tour group.
Tour guides should carefully check related matters when taking a tour.
C be vigilant to prevent others from taking tour groups illegally.
Contact the tour group at any time.
3 1 China customs regulations-no exit. BCD
A velvet antler b tiger bone c rhinoceros horn d musk
When tourists get lost in sightseeing activities, generally speaking, they should be searched. ab blood type
A escorts team leader B, local escort D and public security department.
When tourists suffer from general diseases, the following tour guides are not correct -AD.
A. Persuade the guests to participate in group activities as much as possible when the body permits.
Care about tourists' diseases.
C explain to tourists that the cost of seeing a doctor should be taken care of by themselves.
Ask tourists to allow themselves to take medicine.
The flexibility of tour guide's explanation is shown in -ACD.
A is suitable for people, B is suitable for things, C is suitable for times, and D is suitable for places.
35 Travel safety accidents include -Abd
A public security accident b traffic accident c death accident d food poisoning
In order to prevent fire accidents, tour guides should be familiar with the dining floor where tourists stay and introduce ABD to tourists.
A emergency exit b safety exit c alarm phone d safety stairs
When there are tourists in the tour group who make trouble unreasonably, the tour guide should -ABCD
A does not hurt the elegance of the host, nor does it hurt the respect of the guests.
B ask the team leader to help solve it.
Provide more extraordinary services.
Report to the leader when necessary and ask for help.
In order to establish a good image, tour guides should
Pay attention to establishing a good first impression.
B don't talk empty talk, but do more practical things.
Convey correct aesthetic information
Communicate more with tourists
Tour guide service has various skills, including -ABC.
A organization and coordination ability B safety ability C publicity ability D interpersonal skills
Among the following items, the classification of tour guides belongs to the same standard-BD.
A China tour guide B overseas tour leader C part-time tour guide D scenic spot tour guide
4 1 The following acts of tourists have constituted illegal crimes. BCD
A privately distributes religious leaflets, B steals cultural relics, D privately exchanges foreign exchange, and C steals economic information.
Foreign tourists must go through the following procedures when applying for a travel permit -ABC
A submit passport or residence certificate, and B provide proof related to the reason of travel.
Fill in the implementation application form D and provide the health certificate.
The main ways of material compensation for tourists by travel agencies are ——ABD.
A plus food b plus wine c refund a certain fee d give a small gift.
According to the causes of tourism resources, it can be divided into BC.
A local tourism resources b natural tourism resources c humanistic tourism resources d social tourism resources
The three basic elements of tour guide service are indispensable, and only by combining them harmoniously can it be called the highest quality tour guide service. BCD
A physical and mental health b language c knowledge d service skills
After the tourists leave the station and before going to the hotel, the work that the local escort should do includes -AB.
A determine the number of people in tour group B. C contact the station wagon driver D to verify the arrival time of tour group.
China citizens lost their passports and visas when traveling abroad. What they need to do is ABD.
Certificate of loss issued by the local reception agency.
Report the case to the local police.
Certificate issued by domestic travel agency.
Apply for a new passport at the embassy or consulate of China in that country.
In the following description of the World Federation of Travel Agencies, the correct statement is -BD.
A is headquartered in Bern, and B is a merger of European travel agencies and American travel agencies.
C evolved from American travel agencies, and D was founded in 1966.
The frontier inspection office has the right to restrict people from leaving the country -ABC
A holds invalid certificates, B holds forged or altered certificates, C holds other people's passports and certificates, and D carries Chinese calligraphy and painting.
A tourist asked for a meal alone because he didn't agree with the team members. The correct way for tour guides is AC.
A advised him to withdraw his request and asked the group leader to mediate properly in the group.
B persuasion fails, you can let him order his own food and refund his personal service fee.
C If persuasion fails, they can order their own food, but the personal service fee will not be refunded.
D To tell you the truth, for the sake of safety, group tourists can't leave the group for dinner alone.
Third, the judgment question
1 A tourist guide certificate has been obtained, and only those who pass the annual inspection are qualified to engage in tour guide activities within the validity period of the tourist guide certificate. A
The independence of tour guide service is also reflected in the relative independence of tour guide explanation. A
Disposable income refers to the residual income after deducting taxes and daily consumption from the total income of an individual or family in a certain period. B
Tour guides can decide to increase, decrease or even cancel tourism projects according to specific conditions. B
The reception plan is a contractual arrangement for organizing and implementing tour group activities. A
Providing tourism-related services is the main corporate nature of travel agencies. A
At present, Asia is a developed area of international tourism, second only to Europe.
After the tour group leaves the country, it should seriously deal with all the problems left by the tour group and provide possible extended services. B
After arriving at a tourist spot, if individual travelers want to go sightseeing or take photos by themselves instead of following the prescribed route, they can meet their requirements if the environment permits. B
10 Only when people perceive and know things can they cause aesthetic feeling.
1 1 Jugongli originated in Japan B.
1219 The 1930s was the period when modern tourism came into being and developed. B
13 Habitual environment includes places near where people live and places where people often go. A
14 computers and video recorders belong to the third category of parcels stipulated by railway transportation. B
15 There are three main ways of tour guide training: qualification training, make-up training and professional training. A
16 Spatial differences in geographical environment will inevitably lead to obvious regional characteristics of tourism resources. A
17 Tourism is both a labor-intensive industry and an environment-intensive industry. A
18 According to the experience of many countries and regions in the world, the ratio of direct employment in tourism to related unemployed employment is 1: 6b.
19 China's tourism administrative agencies are mainly composed of four levels. B
When the tour guide explains, the purpose of using question-and-answer method is to enliven the tour atmosphere and stimulate the imagination of tourists. A
2 1 When talking with tourists, tour guides should use elegant and decent language. A
When eating food with bones and thorns, you can spit on the dining table, or take it out with tableware or hands and put it on a plate. B
Men can't just give perfume to women. A
Passports can generally be divided into diplomatic passports, official passports and personal passports. B
There is no need to declare and submit health audio-visual products and printed matter purchased by tourists abroad. B
The Pass for Compatriots from Taiwan Province Province to and from Hong Kong and Macao is issued by the China Travel Agency of Hong Kong entrusted by the Ministry of Public Security and is valid for one year. B
Flight frequency refers to the number of flights per unit time (usually calculated in one month). B
If a group passenger cancels the train plan and needs to refund the ticket, it must be handled 24 hours before driving. B
If a tour guide wants to have a good relationship with the tour leader, he must first respect each other. A
The service quality of tour guides plays a symbolic role in the service quality of tourism. A
3 1 When foreign tour groups and tour guides need a tour guide card at work, they should get it from the tour leader. A
When foreign tourists are in a critical situation, tour guides should remind tour leaders to inform their embassies and consulates in China. A
Seriously injured tourists need surgery, please sign by your relatives. If relatives are not in the hospital, the tour guide can sign for them. B
In the process of tour guide service, when there are contradictions and differences between the whole escort, the local escort and the tour leader, the opinion of the tour leader shall prevail. B
Personalized service is a kind of humanized service based on understanding and caring for people. A
The government of China has no right to punish foreign tourists who commit crimes in China, and should hand them over to the countries where the tourists live. B
Foreign exchange includes foreign currency, foreign currency securities, foreign currency payment vouchers and other foreign exchange funds. A
The two tour groups received by the same travel agency were wrongly connected, so the local escort need not be changed, but the full escort should be changed. A
If the tour group wants to leave the country on an international flight, it is best to leave two days in advance. 5 hours to the airport. B
The dress of tour guides should be neat and fashionable. B
4 1 Tour guides should not talk about politics, let alone make political jokes when chatting with tourists. A
A tourist who has been to China for many times asks to meet his familiar tour guide, and the local escort can take him to the office of the tour guide of the travel agency. B
Tourists ask for a room with the same standard and different orientations. Under normal circumstances, tour guides should refuse. B
Tourists want to buy carpets, because they are out of stock for the time being, so please ask the tour guide to bring them and buy them for consignment. Generally speaking, tour guides should refuse such requests from tourists. A
When helping foreign tourists meet their relatives and friends or peers, tour guides generally do not attend the meeting. A
When a foreign diplomat requests to join a delegation, the tour guide can assist him to join the delegation after obtaining the consent of the whole group of tourists. B
Tour guides should meet the special requirements of tourists in order to improve the quality of tourism services. B
Psychological distance refers to a relatively supernatural aesthetic relationship between people and things. A
Tourist visa is an L visa in China, and group visa can be given to tour groups with more than 9 people. A
Luggage and articles carried by short-term passengers who temporarily stay in and out of the country for no more than 6 months shall be limited to travel needs. A