Unconsciously, we have been working for another year. At the end of one year's work, what do you feel about this year's work and life? Below I will share with you my work experience and sentiment at the end of the year. I hope you like it!

Sharing of working experience and sentiment at the end of the year 1

21__ years will soon pass. During this nearly one year, I have gained a lot through hard work. Near the end of the year, I feel it is necessary to make a summary of my work. The purpose is to learn lessons and improve myself, so that I can do my work better, and I have the confidence and determination to do my work better next year.

First, be familiar with the purchasing process

Let yourself handle every detail from placing an order to receiving materials, and let yourself be familiar with each supplier and delivery method. In material receipt's entry, the arrival status of each material is handled by himself, so that he can know the arrival status of the produced materials at the first time. Fax and confirmation of order. I have learned a lot, and I can understand the actual arrival status of my own materials, what problems exist, what matters need to be paid attention to, communicate with suppliers in uncertain places, understand and be familiar with this material, and have further communication and contact with suppliers. It is convenient for future goods transfer.

next year, we must make this job more detailed, so that every time we confirm the order, we must insist on confirming and reconfirming, and there will be no failure to receive the order. Be responsible for the goods transfer of some materials, especially remote materials. Learn to plan whether the arrival of your own materials will cause Man Cang and a lot of inventory, whether it will affect the progress of production, and whether your own funds will affect the company's capital flow. Next year, I will plan the remote materials in more detail, so that I can know the progress of all materials. A clear plan is important for production, and a planned life and work is.

2. Participate in the input and sorting of unit price

Participate in the input and sorting of unit price at the end of the year. If you really get involved in the unit price, you can also say that you have entered the door of purchasing, and then you can understand that you really only learned a little fur, and that it is not a good procurement to make suppliers arrive on time without affecting the production progress. Good procurement is the service attitude and quality that suppliers have to bring when they can listen to their own scheduling on time. Moreover, we should give our products to ourselves at the lowest price, which is a really good purchase. Shop around, give different prices through different manufacturers, and press the most willing supplier in your heart at an ideal price to get the results you want. I hope to enter this procurement door myself in the future.

Third, participate in the work input and sorting of ERP

The most important thing I want to say is that the introduction of this ERP system has helped us this year. Through ERP, I can learn about the configuration of each vehicle type, the arrival status of my purchased materials, the inventory of the warehouse, and so on. Make all materials clear and accurate. All materials are available for consultation and evidence.

Fourth, participate in the inventory work

Let yourself know all the parts in practice. Know the inventory in the warehouse. Through the inventory work. Understand where parts and materials cause inventory. Those are dead stocks, why these stocks are caused. How can we digest the inventory, make the warehouse zero, and make our suppliers our warehouses?

I don't know much about bicycles, and I adjust the goods blindly. I can't track the materials I adjust to the end, I don't do it properly, I don't do things carefully enough, and I don't think well. The materials are not pressed tightly, the urgency of the materials is not clear, and the problems are not dealt with vigorously and decisively. Next year, try to understand the importance of work, and study hard to understand the configuration of bicycles and why and how to configure them. Where does the calculation method of unit price come from? With a grateful heart, we should adjust our mentality to our work. Make the purchase at the right price, quality, amount, time and place. I hope that next year's work will be personal and the division of labor will be clearly defined. Let your materials know better and your responsibilities are clearer.

21__ is a year of harvest and enrichment, and it is a great pleasure to work with everyone. Through this year's work and study, I have accumulated a lot of knowledge and experience in purchasing, and have been fully exercised in all aspects. As an employee of the company, the rise and fall of the company is directly related to me. Therefore, I am willing to work with the company towards higher goals and contribute to our company!

sharing the working experience and feeling at the end of the year 2

Customer service is a big topic, which is biased on the one hand, but it is too general to get to the point when all aspects are discussed. We can only choose the most impressive aspects to discuss.

The first thing I want to talk about is the formation of the team. How can a company's customer service department be formed from scratch? I think the first step should be to establish the system first, and the system is the basis for forming a team.

At the same time, as the focus of the whole customer service work, recruitment should also be carried out at the same time. As the article said at the beginning, excellent customer service personnel often have some personality traits, so when selecting, you can basically know whether a person is suitable for customer service work by talking, questionnaires and other means. Conversation is the way, because customer service work is the process of direct communication, and face-to-face conversation can better identify whether a person meets the requirements of customer service work. When recruiting customer service assistants, fresh graduates with positive attitude and good communication skills can be considered. The advantages of fresh graduates are positive, receptive and malleable, but there are also some shortcomings, such as unhealthy mentality, little work experience and immaturity.

when the team is formed, it is especially important to pay attention to the clear division of labor. On the basis of the process, make clear who meets, how to deal with it, who gives feedback, who follows, who records and so on.

the team needs regular training, including business knowledge and communication skills, especially updated business knowledge, which can be realized by email and regular meeting. The principle is simple and effective.

secondly, talk about the management of customers' expectations. In the software industry, it is common to ask for changes due to various reasons such as customers' usage habits and business changes. If the customer agrees to everything, it is impossible. If the customer is rejected, it is afraid of affecting the company's image, which involves a link in demand management-customer expectation management. The principle of customer expectation management is credibility, that is, things promised to customers must be done on time. Without credibility, other skills are out of the question One of the methods is called "reduce and improve delivery". If a thing is expected to take 1 hours to complete, you should tell the customer that it will take one and a half hours or two hours, because it is difficult to guarantee whether the actual situation will exceed the expectation, and early delivery is much better than late delivery. There is also a need for patient and skillful explanation when it can't meet the needs of customers. If you have a good reputation at ordinary times and you explain it properly, most customers will understand.

there is also a question of performance appraisal of customer service staff. A good performance appraisal system is an important factor to keep the enthusiasm of customer service staff. Personally, I think we can consider the following aspects: customer satisfaction, attendance, full workload, timely completion of work, teamwork spirit, post discipline, work attitude, work enthusiasm, work innovation ability, monthly work promotion, person in charge evaluation, daily evaluation, business knowledge evaluation and so on.

sharing of work experience and sentiment at the end of the year 3

I have been working in _ _ _ company for a while. Although the time is not long, I have completed my transformation as a worker. Soon after I graduated from school, I came to this company, learning from basic work little by little and constantly improving my working ability. Finally, up to now, I am finally a worker who can be independent! Although I am still a little immature, I believe I can make continuous progress in my work!

during this period of work, I have encountered setbacks and accepted challenges. Of course, in the face of these difficulties, I have also wondered whether I am not suitable for this job and whether I should give up because of this choice. However, fortunately, I persisted. I successfully passed the most difficult study period and entered a stable working state. Of course, if I only rely on my own efforts, maybe I can't help but give up now. I can persist, thanks to the people and things I met during this transition, who taught me how to face difficulties and gain a firm heart! My achievements are inseparable from their efforts. Now I have summarized some of my experiences in my work as follows:

1. Changes in my mentality

If I want to do a good job, I must correct my mentality. This is what I learned from one of my predecessors. He always speaks ill of me at work, but I know he cares about me. Under his constant accusations, my work is gradually moving in the right direction. In the back, he can say less and less about me, but when he sees me, he still doesn't forget to make fun of me. What he often says is "work is to straighten out the mentality, so as to do it well, and half-hearted will only cause trouble for yourself and others!" "

second, study at work

at the beginning, I always get into a lot of trouble, and I often fall into the same pit. This has caused me a big blow. But my colleagues who taught me always took pains to show me again and again, and kept telling me how to look at it, how to find it, and how to do it.

under his leadership, I gradually mastered the rhythm of work and knew how to judge the choice in my work. In this way, I mastered many other work skills, such as "learning at work and finding solutions". I think this skill can be used all my life.

III. Summary

Generally speaking, we work in the society, so we can't do without the help of others. It is precisely because of the mutual help and support between people that our work can continue to make progress! When my experience has accumulated, I will help the newcomers!

Sharing of working experience and sentiment at the end of the year 4

One year is coming to an end. Under the guidance of company leaders and with the concerted efforts of leaders and colleagues, we have earnestly completed various tasks of the company and achieved certain results.

1. Complete the work

1. Improve the procurement system and reduce the cost: according to the material procurement plan, purchase the company's main products and auxiliary materials on time and as needed. While applying for materials, the price information of materials is provided to relevant technical departments in time to provide drawings and cost estimation for product design and material selection. Improve the buyer's own knowledge and professional level, ensure to shop around, buy materials with high quality and low price, reduce engineering cost, improve procurement efficiency and improve enterprise profits. In order to reduce the cost, by looking for multiple suppliers, we can make inquiries, compare prices and bargain, and choose the suppliers with good quality and low price.

2. Establish and maintain good relations with suppliers, further strengthen the management of suppliers in the second half of the year, and analyze and understand each visiting supplier to ensure that the information of every suitable supplier is not lost, which is also conducive to the procurement of supplier information, thus further expanding the market information space. Establish a list of qualified suppliers, evaluate and divide suppliers, and only those who are qualified will be qualified as suppliers.

3. Unite colleagues at work, correctly handle the relationship with leading colleagues, maintain good communication, give full play to post responsibilities, conscientiously complete various tasks, assist the work needs of relevant departments, communicate and coordinate with suppliers in time according to the requirements of the technical department, and make every effort to supply products according to our standards.

4. All the equipment required for a one-year project order can be delivered on time, and the equipment that fails to arrive in time will also be reported to the superior in time and handled accordingly. Suppliers are also required to provide necessary information when supplying goods.

2. Some experiences in purchasing

1. Work in an open and transparent manner according to the procedures of purchasing system. Every link before purchasing, during purchasing and after purchasing is actively supervised by the financial and other departments, and any problems will be reported to the superior leaders at the first time.

2. Work is carried out around cost control and purchasing cost-effective products. The buyer makes inquiry and price comparison on the basis of fully understanding market information, and pays attention to communication skills and negotiation strategies.

3. Strengthen the management and coordination of suppliers. In the process of cooperation, buyers must be fair and strict, and finally choose suppliers with strategic partners for the company.

4. gradually strengthen the price information management of equipment and materials to improve the sense of responsibility of department buyers. in the second half of the year, the purchasing department will pay special attention to the work distribution of purchasing personnel to ensure the effective tracking of information on purchased equipment and materials. While professional knowledge is improved, professional quality and sense of responsibility are very important. Be a responsible buyer and control the import of the company.

III. Minor requirements in purchasing

With regard to the purchase requisition of various departments, it is hoped that the purchasing department will give the purchasing department a certain purchasing time, and make a purchase requisition plan when purchasing materials, so as to avoid the requirement that the goods should be purchased on the same day or immediately the next day. Therefore, the buyer's work plan will be disrupted, and the urgently needed materials may cause high price or freight, which is not conducive to cost control. Please make a good plan for purchasing materials.

share your work experience and feelings at the end of the year. 5

Autumn comes and winter comes, and winter is coming. I have worked in _ _ for ten years. _ _ At the beginning of the year, I worked as a buyer under the leadership of the company. Now I will learn from my experience in purchasing work in recent years and learn from each other's strengths with my leading colleagues.

1. As a purchaser, it is necessary to collect information and investigate the market in various ways to understand the price of the food to be purchased, and carefully select the food and suppliers to improve the net material rate and utilization rate of the food.

second, the quality of purchased food also directly affects the satisfaction of diners. Therefore, according to the actual situation of the market, the buyer should draw up the food standard with the relevant leaders in time, and carefully calculate the consumption and cost of each food, which not only meets the needs of diners, but also meets the requirements of value and quantity.

third, buyers must pay attention to their professional ethics and personal image in all kinds of business, and treat their work with fairness and sincerity. In business, it is necessary to establish a mutually recognized relationship with suppliers, and establish the concept that procurement is to serve all the staff and detainees in the institute. In addition, the buyer also needs to establish a good information interconnection relationship with neighbors, enterprises, units and residents at a certain distance, and get help in case of transportation problems or other emergencies to ensure the supply of food in the house.

4. Purchasing food is not only for the guarantee of food, but also for the basic guarantee of all the work in it, and it is also an important link in cost control and food expenses, because the items needed in it are quite wide and the names are complicated. Its food aspect lies in