When we want to know about some situations or events, we need to investigate in an innovative spirit, and after the investigation, we need to write an investigation report. Do you want to know how to write the investigation report? The following is a survey report on the satisfaction of school canteens compiled by me. Welcome to read the collection.

Survey Report on Satisfaction of School Canteen 1 I. Survey Background

Based on the importance of canteen's influence on students' life, our social investigation practice group made an investigation plan, investigated the canteen problems from three aspects: operating conditions, existing problems and improvement measures, and made full thinking, and then put forward some corresponding improvement measures.

Second, the investigation time

May 25-26, xx

Three. Investigation site

Student canteen (Dafang renjia)

Four. interviewee

school students

Verb (abbreviation of verb) survey method

Questionnaire survey, data analysis, field observation and oral interview

Investigation member of intransitive verbs

xxx、xxx、xxx、xx、xx、xx、xx、xx

Seven. Survey content

A. Monthly consumption of the respondents in the canteen:

1, the average monthly living expenses of 83 people (22.6%) are in 500 yuan -XX thousand yuan (excluding), of which the average monthly consumption for canteens is about 450 yuan, accounting for 46.67% of the living expenses; Go out once or twice a week to improve food.

2. There are 54 people (14.8%) whose average monthly living expenses are 200- 1500 yuan (excluding them), of which the average monthly consumption for canteens is around 500 yuan, accounting for 32.00% of the living expenses, and they spend one or two days a week outside to improve their lives.

3. Average monthly living expenses 1.500 yuan-from April 16, XX to April 25th, XX.

Seven. Survey content

1, taste, weight, price and kind of food.

2. Service quality of service personnel

3. The process of eating (waiting time, whether someone delivers food, etc. )

4. Dining environment

Eight. The results of the investigation

In this study, the observation method was used to investigate the canteen and surrounding restaurants in colleges and universities. Through the investigation, we can understand the taste preference, price pricing of college students, and the evaluation of staff's service attitude and dining environment. The following results were obtained:

1, the canteen dishes are single, and the dishes are often repeated that day.

2. No local characteristics; The food is not good-looking

There are many customers around: fire, dawn and delicious food.

4. There are many restaurants around: the service quality is good, and the dishes and tastes can be selected according to your own taste. The variety is complete, the price is moderate, and the quantity is sufficient, providing porridge choices.

5. The sanitary management of the canteen is not standardized, and the chopsticks recycling and disinfection process is simple.

6. The geographical advantage is not obvious.

Nine, improvement plan:

In this survey, it shows that there are some big problems that can't be ignored in our canteen, which deserve our deep thinking. In view of the above situation, the following suggestions are put forward, hoping to help improve the canteen.

(1) The canteen should purchase a set of tableware cleaning and disinfection tools to ensure tableware hygiene. And the specialist is responsible for the acceptance.

(2) according to the needs of students, timely adjust the corresponding food prices and types.

(3) Stop using disposable wooden blocks or bamboo chopsticks and use environmentally friendly wooden chopsticks or iron chopsticks.

Improve the service quality of service personnel, increase the variety and weight of meals, and increase the window of ordering and frying, and increase banquet items.

X. Questionnaire (attached)

Attachment: Questionnaire on Food Quality in the Canteen of Shanshui University

Hello, we are students of marketing comprehensive class. In order to strengthen the management of school canteens and make students more satisfied with them in the future, our group conducted a survey on school canteens. Your opinion will affect the planning of the canteen. Thank you sincerely for your cooperation. Special note: Please fill in the letter symbol corresponding to the option you want to choose in the corresponding brackets. Please fill in boldly. We will keep it strictly confidential.

1, your gender

A. Male, B. Female

2. What do you think of the food price in the canteen?

A. average? B. cheap? C. more suitable? D. expensive

3. What price do you usually choose?

A.5.5 yuan? B.6 yuan? About 7 yuan.

4. How many times a week do you eat in the university cafeteria?

A. 1 ~ 2 times B.2 ~ 5 times? C. More than 5 times

Are you satisfied with the sanitary conditions of the college canteen? If not, please tell me what you are not satisfied with.

A. are you satisfied B. dissatisfied? C. dissatisfaction

6. What do you think of the amount of food in the canteen?

A. are you satisfied B.too much? C. The weight is too small

7. Do you think there are all kinds of food in the canteen?

A. what is it? not have

8. What do you think of the update of the dishes?

A. frequent updates? B. Update occasionally? C. unchanged

9. Have you ever eaten bad food while eating?

A. eat often? B.have you eaten occasionally? C. never eaten.

10, the consumption pattern you choose.

A. cash? Brush your meal card

1 1, what's the quality of rice or rice flour?

A. ok? B. general C. poor

12. Overall, how satisfied are you with the food?

A. are you satisfied B. basically satisfied? C. dissatisfaction

How does this soup taste?

A. are you satisfied B. General C. Not satisfied

14, what needs to be improved in the canteen? (Multiple selections are allowed)

A.how much is this meal? B.how does the food taste? C. variety show D. Quality of service

15, are you satisfied with the work efficiency of the canteen staff?

A. are you satisfied Okay？ C. dissatisfaction

Survey Report on Satisfaction of School Canteen 2 Survey Purpose:

In order to improve the quality of canteen work, serve students, improve the service quality of relevant units and the quality of staff, check and fill gaps, learn from each other's strengths, and bring students a better and more comfortable living environment, our group specially made this questionnaire to provide certain reference materials for the management of canteens in the future.

Analysis of survey results:

First, students' satisfaction with the dining environment in the canteen.

The survey shows that most students choose to eat in the canteen, but some students still say that they are not very satisfied with the dining environment in the canteen. Generally speaking, students are not very satisfied with the dining environment in our canteen. I hope the school can take corresponding measures to rectify and manage this problem.

Second, students' satisfaction with canteen service.

The survey results show that most students can accept the service attitude of canteen staff, but many students still think that the service attitude of canteen staff is not good. According to students' statements, students generally think that the punching service in the canteen is the best, but the clean food area and tableware hygiene provided by Taishan Hall for minority students need to be improved. At the same time, students also hope to increase the supply of free soup buckets, replace spoons with disposable ones, replace service personnel with disposable masks and gloves, and add some clothes such as supper at night. These situations also show that there are many deficiencies in the service of canteens. I hope that schools or canteens can take some relevant measures to change them.

Thirdly, students' satisfaction with the price and quality of vegetables in the canteen.

As can be seen from the survey results, the students all said that the price of meals in the canteen was unreasonable and the quality did not match the price of vegetables. The price of vegetables in the canteen, especially the price of meat, is unreasonable, which makes many students unacceptable. Compared with the quality of vegetables, students' daily intake of nutrients is insufficient, which may affect the health of some students. In order to meet the needs of more students, I hope the canteen can appropriately adjust some vegetable prices, improve the taste and add some nutritious dishes.

Summary:

Through this survey, students' satisfaction with the dining environment, service attitude, vegetable price and food quality in the canteen is preliminarily understood. The survey results show that most students can basically accept the status quo of the canteen, but some students are not satisfied with the status quo of the canteen. This mainly focuses on the poor service in the canteen, the high price of vegetables, and the inconsistency between the quality and price of vegetables. As the tertiary industry, the main task of canteen is to provide a good dining environment for college students, serve students and ensure their daily nutritional intake. At the same time, the canteen should also take into account that students come from different places to study Thai medicine. Everyone has no economic income, and they all rely on their parents to earn money to study. It is impossible to spend a lot of money on catering. If the price of vegetables in the canteen is too expensive, it will definitely cause financial burden to some students. For a long time, the canteen has formed a monopoly form in schools, and the demand for food is in short supply, which has created a non-competitive environment for the canteen. Therefore, the price and quality of vegetables will be unreasonable. I hope that the leaders of schools and canteens can think for the students, reduce some of their living burdens, improve the quality of college students' diet, and don't let students worry about their diet while concentrating on their studies.

Survey Report on Satisfaction of School Canteen 3 I. Respondents:

All teachers and students

Second, the investigation background:

There are more than 500 students in the school, and more than 300 people eat in the canteen every day. Therefore, the existence and development of student canteens is not only related to students' living problems, but also related to students' physical health and learning conditions to a greater extent. However, according to the survey, there are many disharmonious factors between student groups and canteens. If these factors are allowed to spread and develop, it will inevitably affect the normal operation of schools and the health of students.

Third, the survey content:

Quality of food:

1, 60% of the students think the food price is affordable. 30% students think the price is high, and 10% students think the food is light.

2. The dishes in the canteen are relatively simple, and there are no meat dishes. There are often repeated dishes in the same week.

3. The dishes are single in taste, sometimes partial and sometimes salty; Use less oil; No features; The food is not good-looking

(2) The overall service of the canteen:

In the investigation of all aspects of service in the canteen, 80% of the students recognized and accepted the service work, and 20% of the students thought it was not satisfactory. The reasons for their dissatisfaction are: the service staff smile less and have a stiff expression; Language indifference, lack of enthusiasm; Poor patience; Less vegetables; There is also the problem of often cooking without food. Most students want to solve it through normal channels immediately, but 78% students don't know who to report it to. Therefore, I hope that the canteen can start with these tasks and better serve the students. For this reason, the school has set up a suggestion box to ensure that differences and opinions are thoroughly and timely resolved. In terms of staff's service attitude, 60% of the students in more than 300 questionnaires think that they are satisfied or relatively satisfied, which shows that the quality of most staff members is still good, but there are some fly in the ointment, and most of them need to be improved. The staff in the school canteen is the last and perhaps the most important level of food control, which is often the problem. The professional quality of canteen staff should be further improved, and food safety and teacher-student satisfaction are the most important. The above shows that improving the overall quality of canteen service is conducive to improving the impression score and satisfaction of canteen in students' minds.

(3) canteen hygiene:

The survey on the overall hygiene satisfaction of the canteen shows that 30% of the students think that the hygiene condition of the canteen needs further improvement, 50% think it is general, 10% think it is satisfactory, and 10% think it is very poor. Among them, the problems are:

1, canteen hygiene management has generations of norms, lack of responsibility and insufficient cleaning efforts.

Sometimes the smell in the restaurant is very strong.

3. Individual staff did not wear work clothes and masks as required, and sometimes the work clothes were dirty.

4. The canteen floor is slippery, some places have accumulated water, and the surrounding environment is poor in sanitation.

(4) canteen meal card:

Among the students surveyed, non-human factors lead to unreasonable fees for replacement cards.

Fourth, summary:

The questionnaire survey began on xx, xx, XX, and the respondents were all students and teachers in our school. We discussed, made plans, distributed, recycled and counted a set of questionnaires. Finally, with everyone's full cooperation, we formed a report on the investigation and analysis of canteen problems with practical content and practical significance. We sincerely hope that schools and canteens can improve the service level according to the wishes of students, establish and improve the supervision and feedback mechanism of canteens, and finally get everyone's affirmation.

Secondly, it is due to the high cooperation of all our teachers and students, and at the same time, we also want to thank the teachers and students for their extensive participation and support. It is your cooperation that has made our work possible.

However, there are also many problems and shortcomings in the process of this investigation and analysis. We distributed 370 questionnaires, only 270 of which can be recycled, which is not enough to fully reflect the opinions of all teachers and students. This is also a lesson we should learn from doing similar work in the future. At the same time, our hearts are heavy. Looking at everyone's doubts, hesitation and doubts during the investigation, we feel that as an investigator, the responsibility is very heavy. In particular, we are deeply worried about whether our students can really express their wishes and whether our investigation can bring reference and help to the improvement of our canteen service. Is our canteen questionnaire survey still a form and superficial work? Of course, in the process of investigation, we found many problems, learned a lot, and deeply realized the burden on our shoulders.

Five, canteen rectification suggestions:

1, the quality of the food is basically satisfactory, but the students hope to increase the variety, especially the eggs in the morning and evening, and pay attention to the nutritional collocation.

2, the food price is moderate, and the weight is appropriately increased.

3, health work should continue to strengthen, especially the occasional discovery of foreign bodies in the food, such as hair and other things that should not appear in the rice bowl, which greatly affects the students' dining mood and will also damage the sanitary image of the canteen. I hope the canteen attaches great importance to this.

The service quality is acceptable, but it needs to be further improved. As consumers, teachers and students should enjoy God-like service, and the service attitude of individual staff is sometimes unsatisfactory. Therefore, we will require employees to wear clearly marked work cards to supervise them.

Survey Report on Satisfaction of School Canteen 4 I. Introduction

The canteen is a place where students have three meals a day and every student must go. According to the survey, 96% of the students' eating problems are solved in the school canteen. The canteen is closely related to the study, life and health of college students. The canteen is not only one of the school's hardware facilities, but also an important part of school management. In order to fully understand the current situation of our school's canteen, we conducted a survey of the school's canteen, which provided a basis for further strengthening and improving the supervision of the canteen.

Second, the basic situation of our school canteen

1, dishes:

① For the price of food, 40% students think it is affordable. 60% students think the price is too high, and 50% of them think the price of meat dishes is too high.

② The dishes in the canteen are single, the collocation of meat dishes at the same price is unreasonable, and the dishes are often repeated that day.

③ The dishes are single in taste, sometimes biased and sometimes salty; Use less oil; No local characteristics; The food is not good-looking

2. Services:

In the investigation of all aspects of the service in the canteen, 60% of the students recognized and accepted the service work, and 40% of the students thought it was not satisfactory. The reasons for their dissatisfaction are: the service staff smile less and have a stiff expression; Language indifference, lack of enthusiasm; Poor patience; The measurement of vegetable beating is inaccurate and less; There are many mistakes in swiping cards, often swiping more; There are also problems such as frequent misplacing.

3. Health:

The survey on the overall hygiene satisfaction of the canteen shows that 50% of the students think that the hygiene condition of the canteen needs further improvement, 30% think it is general, 10% think it is satisfactory, and 10% think it is very poor. Among them, the problems are:

(1), canteen hygiene management is not standardized, the sense of responsibility is not strong, and the cleaning efforts are not enough.

(2) Individual staff did not wear work clothes and masks as required, and the work clothes were too dirty.

③ The canteen floor is slippery, especially in rainy days. In some places, there are water and rice stains, and the surrounding environment is poor in sanitation.

4. Discipline:

Among the students surveyed, the problems reflected are summarized as follows: on the way to the canteen, some people went to the canteen to eat; There are people in the canteen who cut in line to cook, especially girls.

Three. suggestion

According to the arrangement and careful analysis of the survey results, our group put forward the following suggestions for the above problems:

(A) college students should improve their self-cultivation and develop good health habits.

College students should develop good hygiene habits, consciously queue up for meals, consciously use one-card cards, and take the initiative to put back used tableware. Queuing is something that students in our school have never consciously observed. Some students have the habit of consciously queuing in high school, but when they get to college, everyone will gradually give up the good habit of queuing. We suggest school student organizations (such as student union, student management Committee, volunteer association, etc.). Remind students to line up in the canteen for a week or two and return the used plates, so that students will consciously and actively form the habit of queuing. As long as everyone forms the habit of queuing for meals, not only can the canteen have an orderly meal, but it can also alleviate the problem of crowded meals.

(two) canteen service personnel should strictly abide by the hygiene standards, to further improve the hygiene and quality of canteen meals.

Suggestions are as follows: First, the selection of canteen food is good, and there is no spoiled food. Second, rice and vegetables must be washed. Third, enrich the variety of dishes and try to make students with different tastes have different choices. The students in our school come from all over the country, and their tastes and eating habits are different. We suggest that the school canteen can distinguish different flavors of food, such as the northern taste is a little heavy and the southern prefers light, spicy but not spicy, pasta and rice. Fourth, we should strengthen the service attitude training for employees. Choose the weekly service star as a reward.

(C) to strengthen the unified management of canteens

This can not only control the hygiene of the canteen, but also cultivate students' normal eating habits of three meals a day. Unified use of one card to pay for meals, on the one hand, the use of one card saves the time for waiters to change money and alleviates the congestion problem; On the other hand, it also effectively avoids the health problems caused by the waiter's contact with food after collecting money, thus strengthening the health guarantee to a certain extent. At the same time, improve the management of one card, increase the recharge outlets of one card, simplify the procedures for handling cards, expand the scope of use of one card, and create a good environment for promoting the use of one card. Dining room cleaning unified arrangement, clear division of labor, responsibility in place. Unified use of tableware, plastic bags and disposable chopsticks is strictly prohibited. The unified use of tableware can not only recycle tableware faster and better, but also facilitate the cleaning and disinfection of tableware.

(D) Schools should strengthen supervision and establish a reward and punishment mechanism.

We suggest that schools conduct regular or irregular inspections and spot checks on canteens, set up complaint mailboxes and pay close attention to hygiene. Hell to pay, a contract worker and health service worker who does not meet the requirements, is commended and encouraged by the school.

(5) Cultivate students' good eating habits and advocate students' healthy and timely eating.

The survey shows that many students often skip breakfast. In fact, sleeping all night without breakfast will only make me in a state of hypoglycemia, which will affect our mental state of the day. Long-term skipping breakfast will affect our gastrointestinal health and intellectual development. In order to lose weight, some female students usually have the idea of eating one less meal. Not eating on time is not good for college students' health. In order for students to have a better and healthier body, and for students to develop morally, intellectually and physically in an all-round way, schools should strengthen the propaganda of healthy diet and improve the quality of students' diet.

The canteen is a place where students concentrate on eating. The quality and hygiene of meals in the canteen are directly related to the health of students. A good dining environment is conducive to eating happily and studying better. We earnestly hope that the relevant supervision departments of the school will strengthen the supervision of the canteen work, and also hope that students will actively cooperate with the canteen staff. We believe that with the joint efforts of teachers, students and canteen staff, a new canteen with reasonable food prices, hygienic quality and relaxed dining environment will be presented to everyone!

Fourth, summary.

The overall situation of the canteen is generally unsatisfactory, and some shortcomings are reflected in the small weight, single dishes, unsatisfactory service and lack of taste and nutrition.

A good canteen should be a place where everyone can relax and enjoy their study and life. Only by constantly improving the quality and service can the students' lives be better.

The following are some suggestions and opinions we put forward to the canteen and relevant departments of our school after sorting out and analyzing the results of this survey:

1, collect students' favorite dishes regularly, and update them regularly.

2. Expand the scale and add windows, disinfect tableware, improve service quality and increase the weight of meals.

3. Bright colors promote appetite

There are some special dishes to attract customers every day.

5, increase cleaning staff, regular cleaning, transparent tableware disinfection, ensure the hygiene of the canteen, so that everyone can eat with peace of mind.

6. After the various nutritional elements of the package are reasonably matched, sell or launch a package with reasonable nutrition.

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