catering staff rules and regulations (for reference only)

in order to cultivate the good quality of employees, standardize their behaviors and better adapt to the benign development of the company, the company's staff rules and regulations are formulated. All provisions stipulated in these rules and regulations are applicable to all managers and employees of the Company; Except for some provisions, it also applies to all temporary workers of the company.

Chapter I General Provisions

Article 1 Personnel Policy

1. Establish and maintain a harmonious relationship between the company and its employees.

2. Make every employee proud of the company's policies, services and development.

3. respect each employee, maintain their dignity and pay attention to their development.

4. Select outstanding employees to hold management positions at all levels.

5. Arrange perfect training for each employee to improve their skills and efficiency.

6. ensure that the employees of the company work in a safe, clean and comfortable environment.

7. Give every employee reasonable remuneration and rewards.

8. Serve employees and solve their worries.

article 2 working rules

1. the personnel management of the company is under the leadership of the general manager of the company, and unified management is implemented, and the cadres at or above the class level in each branch are responsible.

2. establish an organization with reasonable structure and clear responsibilities, formulate and improve various rules and regulations, arrange the right people to the right jobs, and establish an effective talent attraction and employee incentive mechanism is the company's personnel work principle.

1. locker system:

1. each employee is equipped with a locker for use by employees.

2. The wardrobe keys are uniformly distributed by the personnel department. If they are lost, they shall not be replaced without authorization, and the personnel department will arrange them uniformly and pay compensation according to the price.

3. All personal belongings shall be stored in the locker and shall not be brought into the work area.

4. Money and other valuables should not be stored in the wardrobe, and the company will not be responsible for any loss.

5. Do not change the locker with others without permission.

6. Keep the dressing room clean. Damage to other facilities in the locker or locker room, compensation according to the price.

7. When you leave the store, you should return the wardrobe key to the company.

2. Access system:

1. Employees must go through the employee access when going to and from work.

2. Do not take the passenger elevator for non-work needs.

3. Don't come and go at will in the guest activity area.

4. Do not rest or sleep in the guest activity area.

3. Dining system:

1. The company implements a fixed working meal system, and the personnel department makes and issues employee meal coupons every month.

2. The working meal lasts for 31 minutes, and all employees must have a civilized meal within the specified time range.

3. It is forbidden for employees to drink alcohol during meals, and no food is allowed to be brought into or taken out of the company.

4. Personal grooming standards:

1. Hair:

Do not dye exaggerated colors, and wash and dress neatly. The standard of male hair is that the eyes are not covered before, the collar is not covered after, and the ears are not covered on both sides; Women's long hair should be well coiled and fixed with a hairnet, and no exaggerated hair accessories should be worn.

2. face:

fresh and clean. Men are not allowed to grow beards, and women are not allowed to wear earrings; Women need to wear light makeup when they take up their posts, and they are not allowed to wear exaggerated ornaments and unnecessary hand ornaments.

3. Hands:

No long nails, clean nails and no dirt. Female nail polish can only be colorless.

4. Foot:

Men wear black socks, change them every day and polish their shoes before going to work. Women should wear the specified sock color, without hanging silk or breakage.

5. Smell:

Always take a bath, keep your body fresh and prevent sweating, do not eat smelly food before going to work, rinse your mouth after meals, keep your mouth clean and free from odor, and do not use strong spices (perfume).

6. Uniforms:

You must wear the required work clothes when you go to work, wash them neatly, button them all, and do not roll up the cuffs and trouser legs. Uniforms are only allowed to be worn during office hours. Employee's famous brand: wear a brand to work. Before working, carefully check whether the famous brand is worn in the correct and appropriate position, and keep the brand clean and undamaged.

5. Basic service etiquette:

1. When you meet guests, superiors or colleagues in the business premises, you greet them actively and enthusiastically.

2. Always smile, always keep the correct way of standing, sitting, walking and using the standard salute.

3. Talk to the guests in the right way and listen to them.

4. Do four things lightly-speak lightly, walk lightly, close the door lightly, and operate lightly.

5. walk to the right, don't cross in front of the guests, and don't overtake them.

6. don't hang out, don't get together and chat in the workplace.

7. Use unified answering language when answering and calling.

8. It is the most common, basic and common courtesy to make guests feel kind and warm.

6. Basic hospitality terms:

1. Greetings: Welcome, hello, good morning, good night, goodbye, please take care of me, it's really a fine day, please go, leave, thank you, you're welcome, please come again.

2. Answer: Yes, I got it.

3. decline: I'm terribly sorry. I'm really sorry to bother you.

4. Question: Excuse me, could you tell me.

5. Request: Thank you for your trouble.

6. Apologize: I'm really sorry for my poor care. I'm sorry to have kept you waiting. I'm sorry to bother you. Please pay attention in the future. Please wait a moment.

7. Quit halfway: rude.

8. name confirmation: excuse me, who's calling?

9. Answer: Yes, ok.

chapter ii company personnel policy: appointment, recruitment and employment

1. personnel policy:

open recruitment and equal competition; Employ on the basis of merit and set posts according to quantity; Strengthen training, promote the superior and eliminate the inferior.

The appointment system of personnel at all levels in the company is as follows:

* The deputy general manager, department manager, store manager, chef and deputy chef are appointed and removed by the general manager and reported to the personnel department for implementation.

* The foreman of each branch department shall be evaluated and approved by the store manager, and the department manager shall be appointed and removed, which shall be reported to the personnel department for implementation.

* After being interviewed by the personnel department, the new employee will sign a labor contract, and after three months of on-the-job training, he will be officially hired.

One of the following things shall not be appointed:

* The deprivation of public rights has not been restored.

* Those who have committed criminal cases and have been convicted.

* The wanted person is on file and has not been revoked.

* People who smoke opium or other drugs.

* Poor health makes it difficult to be competent as a worker.

* Persons under the age of 18.

The employees employed by the company must meet the following conditions:

* Love the motherland, be loyal to the company's cause, have good conduct, abide by the law and have a decent style.

* Good health, good appearance, neat clothes, generous speech and good manners.

* Good cultural literacy and strong acceptance.

* Have a good sense of service, and can conscientiously complete the tasks of this position.

* can speak Mandarin, and has certain superficial communication skills.

2. Recruitment principle:

The company implements the principle of open recruitment and merit-based admission. The applicant shall truthfully provide all required certificates, certificates and relevant materials.

3. Recruitment procedures:

A. Personnel recruitment in each store needs to be filled out (personnel application form) and then uploaded to the company's personnel department, which will conduct recruitment. Those who pass the initial test will be sent to the managers of relevant departments for the second round of interview.

B. after the department manager has passed the interview, the personnel department informs the applicant to have a physical examination by himself, and the personnel department can only arrange for the post according to the < employee registration notice >.

C. The managerial personnel above the supervisor level and the staff in key positions in the application department shall be interviewed and approved by the deputy general manager or the general manager.

D. Applicants should provide the following data to the company before the trial training:

* Copy of ID card

* Job application form (resume)

* Work permit for migrant workers

* Health certificate (referring to restaurant staff)

* Four recent one-inch bareheaded photos

* Education certificate

E.

F. after the new employee reports for duty, each store will submit a copy of the < goods requisition list > of the new employee to the personnel department for storage, and the salary can only be settled after the employee leaves the company.

4. Probation period of employees:

The salary of probationers is already the salary of full-time employees. If they perform well, their immediate supervisor will fill in the appointment and dismissal of probationers and upload them to the Personnel Department and the Finance Department for approval. If the probationers perform poorly, they should be dismissed by their immediate supervisor, and fill in the dismissal form in the Personnel Department and the Finance Department.

during the probation period, both the company and the new employees have the right to choose both parties, and the company can dismiss the employees during the probation period according to their performance and ability. Upon the expiration of the probation period, the personnel department will conduct an examination jointly with the employing department, and only those who pass the examination can become full members. After passing the examination, the company signed a labor contract with the new employee.

5. signing a labor contract:

employees will sign a labor contract with the company after they have been confirmed through examination. The term of the first contract is 1 years, and the temporary contract is half a year.

6. Resignation and termination of the contract:

During the contract period, employees should submit the Resignation Report in the form of written notice. If the report is not submitted in advance, they should pay the company a penalty equivalent to 1 months' salary according to the contract.

7. Check-out procedures:

Before leaving the office, you must go through the relevant procedures, return the relevant items, including work clothes, famous brands, employee manuals, locker keys, time cards, etc., and hand over the work with the department, and return the keys to the desk and related documents. At the same time, it will be signed and confirmed by relevant departments on the company's goods list. After the departure formalities are completed according to the regulations, the personnel department shall settle the wages due to the employees, compensate the unreturnable items according to the price, and pay the due fees for the compensation of training fees.

8. Exit procedures:

After the employee leaves the store, the personnel department is responsible for completing the relevant employment procedures such as file withdrawal and contract cancellation within one month, and issuing the exit certificate. The company will not pay any salary if the resigned employee leaves the store without saying goodbye or submitting a resignation report without the approval of the department and the personnel department and without going through the formalities of leaving the store completely.

Chapter III Job Specification:

1. Employees shall obey the company's distribution and management in the spirit of mutual respect and love, Qi Xin's cooperation, hard-working and honesty, and shall not damage the company's image or disclose the company's work secrets to the outside world. If they violate these regulations, they shall be dismissed immediately.

2. You are not allowed to browse web pages unrelated to business or log on to private QQ, watch movies or download songs during office hours. Employees have the obligation to stop and refuse outsiders to use the company's internal computers. CDs and floppy disks not owned by the Company shall not be used in the Company's network system.

3. employees should take good care of the company's property. if they find any property in the company, they must send it to the personnel department for registration. if they don't hand it in, they will deal with it according to the regulations.

4. Smoking is not allowed in corridors, elevators, restaurants, bars, entertainment and other public places, and smoking is strictly prohibited in warehouses, kitchens, boiler rooms, general computer rooms, closed-circuit television rooms and other rooms. Smoking can only be done in designated areas.

5. All kinds of punishment for dereliction of duty:

Employees who violate discipline and discipline will be given verbal warning, written warning, dismissal and dismissal according to the seriousness of the case.

class a dereliction of duty: a verbal warning will be given to those who commit one of the following acts.

* acts that violate the norms of appearance, appearance, manner and behavior.

* Don't wear the work clothes stipulated by the company or the employee's famous brand when going to work.

* Not wearing accessories according to company regulations at work.

* On duty, we watch posts and chat together.

* eat food on duty.

* Make personal phone calls, do personal work, read books and newspapers and magazines while on duty.

* Don't greet or smile when you see a guest.

* yawning in front of guests, digging ears and nose, picking teeth and combing hair.

* Walk across in front of guests, and walk through when others speak.

* Make a loud noise, whistle and hum songs in public places.

* Ignore the guest's question or answer "I don't know".

* running in the business premises with nails on the soles.

* Bad attitude towards superiors and colleagues, and uncooperative work.

* spitting, throwing scraps of paper, cigarette butts, fruit shells and other sundries.

* Stay and wander in the company's business premises after work.

* Slight economic losses due to dereliction of duty.

class b dereliction of duty: one of the following acts shall be given a written warning.

* doze off on duty.

* When leaving the post, the switches such as electricity, gas and water were not checked, resulting in energy waste.

* refused to carry out the work arrangement of the superior.

* Violation of the company's smoking regulations.

* unauthorized distribution of workplace keys.

* Not obeying the job transfer.

* Use other people's computers privately or use company computers to play games, browse pages unrelated to work, etc.

* ask the guests for tips.

* rude to guests and colleagues, swearing and swearing.

* stealing food from the company or guests.

* don't turn over the items left by guests or employees.

* Being too close to guests beyond the scope of work.

* Use the company's property, facilities and tools for personal use.

* Negligence in work causes certain economic losses

* Poor sense of responsibility in work leads to mistakes and complaints from guests.

* Other serious negligence behaviors of similar nature.

class c dereliction of duty: those who commit one of the following acts will be given a serious warning once, and will be dismissed if the circumstances are serious.

* quarreling with guests and colleagues.

* Deliberately damaging or wasting the articles of the company, guests and colleagues.

* stealing property from guests or colleagues.

* rude, insulting or beating others.

* jobbery seriously damages the company's interests.

* Participate in gambling, act as a pimp, introduce illegal activities such as sex workers.

* drinking on duty or lying down to sleep.

* taking bribes or offering bribes to others by taking advantage of one's authority.

* Dereliction of duty, violation of operating rules, resulting in serious consequences.

* leaking or providing the internal information (original price of products, customer files, wages and benefits) and business secrets of the company without approval.

* any form of corruption.

* Enable the company's finance privately or provide convenience for others privately.

* unauthorized allocation of key parts.

* violation of fire control and safety regulations is serious.

* violating any criminal, public security and other laws of the state.

* other similar gross negligence.

6. Absenteeism:

Employees will not do it.