At any time, "dedicated service" is the standard to measure a service person. Dedicated service is to treat customers as friends and relatives from the heart, understand their needs, put their interests first and keep them in mind.
? The mountain forest pursues loftiness, the sea pursues Pentium, and the service pursues customer satisfaction. So, how can we "serve with heart and satisfy customers"? When meeting customers, a smile is indispensable. A sincere smile is like a key, which opens our spiritual communication with customers. In the process of receiving customers, we should be enthusiastic, meticulous and thoughtful, do not complain about customers' problems, answer patiently, do the right service, and "serve with heart" to make customers eat comfortably and satisfactorily.
The way of enterprise lies in honesty, and the way of service lies in heart. Nowadays, when customers come to restaurants, they no longer just want to eat delicious food, but also need to enjoy quality service. It is our responsibility to provide customers with professional, humanized and caring quality services. We pay attention to "intention" because there are still some shortcomings in service work, such as: going to work with emotion, picking customers, treating customers unfairly, ironically refuting customers and so on. The reason for this is that we don't care about our customers, put their interests first, and don't do our job well.
In this way, I always remind myself to remember "service with heart". The reason why Haidilao is doing well is that service is indispensable, even the first. Many people like its impeccable service. ...
Therefore, service is no small matter. Every careful detail service may impress customers and make them willing to pay the bill. Of course, everything should not go too far. Must be moderate, just right. How to grasp this is that your service is just right and customers feel comfortable and satisfied.
In the future work, I will also study more, keep making progress, and serve every customer with my heart, so that every customer I receive will not come back to our store because I missed a comfortable meal.