1. Impress people with your sweet voice

2. Maintain consistency in tone and content

3. The key to speaking well

7. Let rhetoric gild your eloquence

8. Speak powerfully, usually under the work

Chapter 2 Praise generous words, the mouth "sweet" point easy to do

1. The smooth progress of interpersonal communication

3. Praise should be to the point, so that people like drinking rain

4. Praise people to be accurate, flattery techniques to be new

5. Good words to be said as soon as possible to export

6. Flattery said the better, the easier it is to reach a deal quickly

7. Praise can solve the dilemma, pay off what you want

9. Ask the opposite sex to do things: compliment her to make her happy to help you

10. Praise others at the right time

11. 5 tips to praise at the right time

Chapter 3: Targeting, what to say to what people

1. Speak with friends to be sincere

3. Office words round things round

4. Communicate orders best language concise

5. Talk with elders to a "respect" word

6. Couples "soft to conquer" Small things into nothing

7. To speak to the customer to "honest" to convince people

8. To treat the evil never "mouth" soft

9. "

10. guard in the attack, clever counterattack love difficult colleagues

Chapter 4 build roads and bridges, looking for the transition of the "third party"

1. sit back and watch the tigers, to get the benefit of the fisherman

2. the third party to put forward the views of the more difficult to resist

2.

3. Putting the child in the middle makes it difficult for him to refuse

4. Tricky things don't necessarily have to be done by oneself

5. "

7. Use the "pillow wind", everything is good to discuss

8. Borrow developed friends to do things for you

9. More in front of the third party to praise others

Chapter V is not afraid of difficult to start, for fear that do not speak

1. Appropriate address is the beginning of the distance

2. Good conversation is the catalyst for success

3. "Close" so that people are no longer strangers

4. From small talk to get the recognition of others

5.

9. The timing of the interjection to determine the success or failure of the work

10. With your "mouth" to move the "legs"

Chapter VI Observation, borrowing expression to mobilize others

1. Expression is the silent language

2.

2. Demeanor "betrays" his heart

3. Speaking with people to all-around look at the color

4. Careful look at the words, speak boldly

5. According to the other side of the eyes to determine your way of doing things

6. Read the nose of the other side of the "language"

7. Communication from the beginning of the smile

8. Facial relaxation, more relaxed conversation

9. Even if you are rejected, you have to smile

Chapter VII Funny and Humor to bring ease of efficiency

1. Make yourself a master of the laugh

2. p>2. Laugh at Yourself First

3. Use Humor to Easily Resolve Tricky Topics

4. Persuade Others with Humor

5. Humor Adds to Your Presentations

6. Humorous Arguments Make Crooked Theories Unbreakable

7. Embarrassment, the opportunity to salvage the office

9. Humor contains hidden mysteries

10. Use of humor several techniques

Chapter VIII Attack on the heart for the top, open the other side of the emotional floodgates

1. The "people around" willingly serve you

4. Kneel down and beg, bend over and get things done

5. Put down your face, penitentiary to have sincerity

6. Show the weak, using the sympathy of others

7. Speak might as well stir up some feelings

8.

9. triggering the "psychological **** song", often twice the result with half the effort

10. put your heart in the other side's position to speak

11. oral service must be convinced

Chapter IX Therapists do not have to be bitter, and advice should not be contrary to the ear

1.

2. Suggestions in the form of advice

3. Hiding criticism of your boss behind jokes

4. Speaking the opposite of what you say

5. Attack" to persuade the other side

9. change direct criticism as a hint

10. clever "play" string outside the voice, so that the other side to hear the words in the words

11. clever use of euphemisms

Chapter X do the difficult thing of the effective Speaking techniques

1. red face and white face sing together, set a trap for people to drill

2. soft grinding, mushroom tactics to do good work

3. clever use of hints, so that other people willingly do things for you

4. bluffing a little bit at the right time

5. use the method of excitement to drive ducks on the shelves

6. step back for a moment, waiting for an opportunity to take action

7.

7. Say what you want to say, don't touch the scales

8. Put gold on each other's faces

9. Speak up and avoid the shortcomings of your work

10. Say "no" to what you can't do

11. "

Chapter 11: Dealing with Unfriendly Words and Behavior, Dealing with Inconvenient Contexts

1. "4. If necessary, the unfriendly person to sneer back

5. The tolerance is to endure, the refutation of the refutation

6. Chapter XII Speaking and doing things with a sense of propriety, can not "pain" speech without fear of harm

1. jealousy is a big taboo in speaking

2. How much money a catty"

5. Jokes over the fire on no laughing "fruit"

6. "Road people short" easy to hurt people

7. Speaking long" Mindfulness", do not mention which pot is not open which pot

8. Speaking can not be nonsense

9. into the local customs, must avoid taboos

10. can help is to help, do not make promises easily