As a waiter, I have to make extensive contact with a large number of guests every day. We should properly handle these relationships and write a summary so as to review our work experience in 20222. The following is a summary of the work of waiters in 2022 that I brought to you, hoping to help you.

2022 waiter's work summary selection (1) I come from the head waiter of the recreation department. At this stage, I am mainly responsible for the planning and preparation of various rooms before the opening of the hotel. It has been two months since I joined the company. The recent work is summarized as follows:

1. Earnestly, accurately and actively complete all tasks assigned by superiors.

2 familiar with the facilities, equipment and hardware measures within the jurisdiction.

3. Improve the detailed training plan and training time of this department, and communicate with leaders in time.

4. Visit the site to familiarize yourself with the progress and changes of the site, check the engineering problems and loopholes existing in this department, report them in time, and track and solve the recorded problems in time.

5. Communicate and coordinate with all departments and actively participate in various trainings organized by the hotel.

During my two months in Pattaya, I learned a lot here with my love and sense of responsibility, hard work and curiosity. I met many colleagues and friends. In this harmonious and friendly atmosphere, I have further improved myself in all aspects. I sincerely thank this enterprise for giving me such a good platform for self-improvement, and thank the leaders and colleagues here for their warm help and guidance, which made me more confident and prepared for the opening of Pattaya Hotel.

While improving myself, I will try my best to correct and overcome my shortcomings. Strengthen interpersonal skills, learn more and ask more questions, and enrich your professional knowledge.

Future work direction:

1, to overcome their own shortcomings, improve work efficiency, and better complete the work.

2. Master the training materials of this department and use them reasonably.

3. Do a good job in training new employees who are about to join the company and set a positive example.

4. Seriously complete the customer service process conveyed by the leaders and set an example.

Summary of Waiter Work in 2022 (Part II) I went to _ _ University on the recommendation of my friends, and I was very happy to study in Beijing. I cherish this opportunity. I have studied hotel management for five years, but I have never practiced it. I want to start from scratch, which is a good opportunity, so I came to Beijing to study with enthusiasm. At the beginning, I studied Jinjiang culture and theory courses, and I accepted Jinjiang culture very much.

After the ten-day theoretical class, I couldn't wait to come to the _ _ store with a feeling of anxiety. In the first week, I was assigned to the guest room. I thought I could bear hardships. I came to the guest room, mainly to learn from the elder sister of the guest room to clean and make the bed. Although I was fully prepared, I was still very tired on the first day. I only complained and even doubted whether I could persist.

With the encouragement of my eldest sister in the room, I made up my mind to encourage myself to stick to it. During the six-day study in the room, I learned the process of cleaning a room in the hotel, the most basic bed making, the cleaning of the bathroom and the simple room service method, and got a preliminary understanding of the basic goods sold in the hotel. In the second week, I was assigned to a restaurant, and I learned a series of basic restaurant service methods from a senior restaurant waiter, such as how to set the table, remove the table, order food, serve food and pass food. And have a further understanding of the service process of the restaurant.

In the third week, I was assigned to the front desk. I like the job of receptionist very much, but I'm not at ease. I don't know whether I am qualified for this job. However, what makes me happy is that most hotel employees are very warm and friendly. They are not cold and blunt to us because we are interns. After being tired, a sweet smile from colleagues and a common "hard work" will make people move. The front desk is the facade of the hotel.

The front desk service basically covers all the services that the hotel can provide, so the front desk service personnel need to have enough knowledge of all departments of the hotel to provide satisfactory and thoughtful services to the guests. In the study, I have a deep understanding of some basic daily operations of hotel guests, such as how to check in and check out, and have carried out practical operations.

The days of internship are ending day by day. I really learned a lot these days. In addition to some basic skills and common sense of service, I also learned how to be a man, how to handle my own interests and those of hotels, how to handle interpersonal relationships among colleagues and how to adjust my mentality. What I learned more is that a waiter should have a strong sense of service. In a chat with a department manager, the manager mentioned service awareness, and I agree with him very much: "Service awareness not only requires waiters to have the concept and desire to provide quality services for their guests, but also should have the same awareness for their colleagues."

I worked in a coffee shop for a year. Although I only did some simple work, I did learn a lot and realized a lot. The following is a summary of my work, and I hope that people who are destined to see it can benefit from it.

1, money must be settled at the front desk, which can save a lot of unnecessary time. Save opportunity costs such as time and errors caused by reporting.

2. Always appear in front of the boss. Only by appearing in front of the boss often can you get acquainted with the boss quickly, and the boss will teach you more about making cold drinks.

When there are no guests, you must communicate more with people in the shop instead of reading magazines in the corner alone. Young people should have enthusiasm.

Try not to make mistakes under the boss's nose. Although mistakes are inevitable, don't show them to the boss, because mistakes will leave a sloppy impression on others after all.

5. Be sure to do the basic work in the store. _ _ The founder's first job started with cleaning toilets. Doing a good job in basic hygiene is a confession to yourself and a responsibility to the guests.

6. When paying, guests must ask if they have any change. Only in this way can we ensure that the store has enough change for the guests.

7. Be familiar with the menu. If you see any changes in the menu, update the menu content in your mind in time.

8. Be sure to keep a modest attitude, remember that 360 lines are learned and keep learning.

This job gave me a very profound experience. I think everything we do is to make a little progress every day: every little makes a mickle, and many successful people make a mickle and become great. A little innovation every day is the trend; Do a little more every day, that is, towards a bumper harvest; A little progress every day means success.

Summary and Selection of Waiter's Work in 2022 (III) The most important work of hotel rooms this year is pre-decoration. After receiving the notice of going to work, in order to make the new room put into use one day earlier, we overcame many difficulties and carried forward the spirit of not being afraid of hardship and fatigue. On the basis of my own work, I worked overtime every day and fought continuously, and completed the indoor and outdoor sanitation in the early, middle and late stages of cleaning, placing and decoration of new and old furniture in a short time. The following is a summary of my personal work.

First, strive to improve the quality of customer service

In order to reflect the professional quality of the staff engaged in room service, in view of my unfamiliarity, irregularities and phenomena in the service terms of each post, I learned the service terms of this post among my colleagues and in the training of the hotel room manager, kept the essence, removed the vulgarity, and then absorbed them for my use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will study and apply them harder.

Second, strive to do a good job of reception at the front desk

The work at the front desk needs a lot of information. Although I haven't worked at the front desk for a long time, I have done my own research and collected a lot of information, trying to expand my knowledge in order to provide better service to the guests. Although I haven't been at the front desk for a long time, I have worked hard and learned a lot of knowledge that room service can also be used at ordinary times, which can be said to benefit a lot. In order to effectively improve the qualified rate of guest room quality, that is, through the self-inspection by the hygienist and the re-inspection by the foreman, we strive to minimize omissions, and also increase the "three-dimensional" requirements of bedding and quilt with angle, brightness of furniture and speed of working process. Make the guest room work orderly and quickly, and ensure the quality completion.

Third, effectively improve my practical level.

In order to do a good job in room hygiene and service, I study floor service with floor staff, and learn and practice the skills of cleaning rooms and making rounds. Through study, I learned two parts and four steps of room cleaning procedure. If the procedure is reversed, it will lead to repeated work and delay time. I found that my operation was very irregular and unscientific. In view of the existing problems, I asked the foreman and other staff about the results of skills, methods and requirements, analyzed the existing problems, compared my operation results, and corrected my bad operation habits. Some achievements have been made, such as improving the sanitary quality of rooms, reducing the overtime phenomenon of rounds and eliminating the errors of rounds.

Summary of waiter's work in 2022 (Chapter IV) From this waiter, I changed my negative idea that I have no future as a waiter; I have established the idea of doing what I do and loving what I do. I know whether a person has made a difference is not what kind of occupation he is engaged in, but whether he tries his best to do his job well. Have my willingness to work and correct my work attitude; Knowing what a successful waiter should have, I strengthened my professional consciousness and determined to be a qualified waiter with ideals, morality, knowledge and discipline. I learned the principle of serving the guests. Procedures for serving guests; Work rules in use; Production procedures of banquet dishes; The skill of pallet and the walking speed of end support; Precautions for laying the table; The key point of changing ashtray; Tips for ordering food, writing menu, canceling dishes and selling vegetables; Basic methods, procedures and common sense of drinking water; The corresponding skills of handling guest complaints and service emergencies; Preparations for the opening and closing of the restaurant, as well as various service etiquette, food and beverage hygiene knowledge, fire protection knowledge and so on. It laid the foundation for me to become an excellent waiter.

In this part-time job as a waiter, I summed up the requirements for being an excellent waiter. Love your job: When you love your job, you will do it happily and easily. We want people who eat to get health, energy and good service. You can make ordinary work extraordinary. The people that enterprises need most are people who love their jobs.

1。 Get familiar with work standards and methods quickly: If you want to win for your own enterprise and yourself in the fierce competition, you must be able to work as soon as possible, be competent and improve work efficiency.

2。 Diligent spirit: catering work is mainly at hand, not too heavy at ordinary times, and it is not tiring to do more. So we should be diligent in our legs, eyes, hands and heart. Take the initiative to work and find a job. The sentence "Nothing is difficult in the world" tells a profound truth. As long as you are diligent and successful, the door will open for you.

3。 Have self-confidence: Compared with money, power and background, self-confidence is the most important. Self-confidence can help people overcome all kinds of obstacles and difficulties and believe that they are beautiful.

4。 Learn to be a man: To be a man is to be a dedicated, grateful, helpful and professional person. If you are sincere and earnest, your career will be more successful.

5。 Responsibility: put the company's interests first and be responsible for your own work; Be responsible for the guests and provide them with quality products and services; It means "no respect". Even if no one is supervising you, you will do your job carefully. This is a sign of responsibility.

6。 Face the unfairness in work with a normal heart: there is no absolute fairness in work, and opportunities are always equal in front of hard-working people. Without a certain ability to withstand setbacks, how can we provoke the girders in the future?

7。 Team: Playing team spirit is the consistent pursuit of enterprises. The work of catering enterprises is composed of various divisions of labor, which requires the cooperation of team members very much. Employees and enterprises with team spirit and good cooperation are more successful.

Summary and Selection of Waiter Work in 2022 (Chapter 5) It will be very hard to do catering work, and it will be even harder to be a waiter in a restaurant. I understood this when I was a trainee waiter in a restaurant. I chose to be a waiter in a restaurant because I want to accumulate grassroots work experience in the restaurant. Through the daily service of the restaurant, I can learn some relevant knowledge in the restaurant, so that I can have a better service knowledge base in my future catering work, and I can also rise in the restaurant in the future.

During the probation period given to me by the restaurant, I learned from my daily restaurant service that being a good waiter means doing my own service well. Our restaurant has a high standard of service for all waiters, even employees on probation. Because our restaurant sells not only our dishes, but also our restaurant's services, only by doing a good job of the characteristics of the dishes and the service of the waiters can we really seize, retain and attract guests. During the probation period, our restaurant not only often gives us intensive training in service work, but also our restaurant foreman often supervises the service work of our waiters in daily life. If we are found to be unqualified, our bonus will be deducted and we will receive service training again after work.

Although our restaurant has strict service to customers, it also helps us attract diners. Because of our good service, the wages and benefits of our restaurant are much higher than those of other restaurants. Because of our daily restaurant service, we have gained more benefits than this. Many times, customers in restaurants will give us consumption because of our meticulous service, which is the guest's recognition that I didn't let you serve, and it also gives us great motivation to continue to do our own waiter service.

During the probation period, in order to increase the turnover of our restaurant, our restaurant should not only serve, but also shoulder the task of selling restaurant dishes and sell more profitable dishes for the restaurant. In order to encourage us to sell vegetables, our restaurant will also give us a commission for the corresponding dishes. During this period, while doing a good job as a waiter, I was surprised to improve my promotion level in this job in the restaurant. In order to get a higher salary, I have brought a lot of profits to our restaurant in the promotion of dishes in our restaurant, and also won a better salary for myself.

My job as a waiter in our restaurant is not over yet. I will constantly improve my waiter's working ability during the business hours after the restaurant, and set out for a better position in the restaurant.