1.2 evacuation of the whole building: the general alarm sounds or broadcasts at the same time, and then after hearing the general evacuation instruction, all personnel must leave the building in the specified way.
1.3 when evacuating: don't panic, walk down the nearest safety exit, or quickly walk up the stairs to the exit on the first floor; Don't go back to pack your personal belongings; Don't enter the room or floor again; Don't try to use the elevator.
1.4 after evacuation: all guests and employees should be arranged in an orderly manner and obey the command of the commander; No one is allowed to enter the building until the authorities and Seismological Bureau confirm the safety or the general manager orders.
2. Evacuation order
If the emergency action team reports that the earthquake is serious, the emergency commander will issue an order to evacuate the whole building.
The accident commander instructed:
2. 1 personnel on duty in emergency control center: press the general alarm; Turn on emergency broadcast information.
2.2 members of the emergency leading group immediately put into action according to the determined department roles. Second, the role of various departments in the evacuation operation 1. Security Department: All security personnel should accept the command of the security department manager or the manager on duty; Stick to the original post unless there are special instructions or endanger life safety; Contact the police to ensure that there is a cordon around the hotel to prevent unnecessary personnel entry and property losses; Work closely with the property management and security department of Century City to ensure the safety of life and property of guests and employees during the evacuation and assembly point; Assist guests and employees of all departments to evacuate and guide them to the evacuation center (lawn opposite the gate of Century City North) through the escape stairs; Protect the contents of the hotel guest safe, list the contents of the safe in detail, and transfer the contents to other safe equipment (together with hotel management members); Maintain the crowd order in the evacuation center and provide necessary help to the guests in need; Make statistics of all employees on duty in the security department and report to the director of human resources department; The personnel on duty at the entrance and exit of the security department are not allowed to enter the building again when they have not received the order to lift the alarm issued by the general manager. 2. Engineering Department: Find all the floor plans about the hotel; Cooperate with relevant local departments; Coordinate the recovery of temporary financial and equipment services; Cooperate with energy companies and major contractors to restore hotel services; Contact the waste processor and arrange to clean up the damaged items; Assist in installing telephone system in switchboard room; Check all employees on duty in the engineering department and report to the director of human resources department. 3. Housekeeping Department: All housekeeping staff should obey the command of the executive housekeeper; You must bring the master key/floor master key to open the guest room; The floor supervisor and room attendant should remind the guest one by one, because he/she may not notice or be sleeping, and guide him/her to the nearest safety exit in an orderly manner; After checking the room, draw an "X" on the door with chalk to indicate the vacancy; Guide the guests to the nearest exit stairs; Pay close attention to the evacuation of guests and housekeeping staff; During the evacuation, pay attention to the elderly and disabled people who need special care; Ensure that no one is left behind because of lack of reminders; The floor supervisor stays on the floor to guide the staff and assist the guests to evacuate; Check all rooms again to ensure that no one is stranded in all rooms; Ensure that all guest room doors and workshop doors are closed; Instruct laundry staff to turn off washing machines, dryers and ironing machines; After completing the evacuation work in the responsible area, report the floor situation to the supervisor and housekeeper; Check all the staff on duty in housekeeping department and report to the director of human resources department. 4. Front Office: All employees in the front office should obey the command of the front office manager; Print out the list of all guests staying in the hotel; When notifying the evacuation to the centralized place, the assistant manager of the lobby must bring the guest list or guest record book. The receptionist and assistant manager assigned to the safe area must check the names of all the guests present (check whether there are any guests left behind); Obtain the list of services required by guests with special requirements or disabled guests during evacuation, help the elderly or disabled guests and guide them to the evacuation center; Return all elevators to the first floor, leaving an employee to control the elevators and assist the guests; Keep records of all relevant emergencies; Protect all cash, valuables and keys; Work with the general manager and duty manager to decide how to respond to the inquiries of employees, guests and media representatives; When receiving the evacuation order, call the room to inform the guests; Communicate the information of on-site employees or guests to the emergency contact and general manager or senior management Committee; When receiving the evacuation order, turn off the electrical equipment, close the door when leaving, and leave directly from the nearest safety exit; Count all the employees on duty in the front office and report to the director of human resources department; Responsible for transporting guests to the evacuation assembly point and temporary dining point (including newly registered guests) by hotel vehicles; Responsible for providing rain gear and sunshade tools for guests and employees at evacuation assembly points and temporary dining points. 5.F&B Department: All employees of F&B Department should obey the command of F&B Director or Restaurant Manager; Ensure that all valuables, cash and confidential information are locked in a safe or box; Turn off all electrical appliances, main air valve, main power switch and water; Coordinate with sales department to reschedule meetings and banquets; Instruct the banquet department to concentrate tables and chairs in the temporary office area of the hotel; Assist the guests in the work area to evacuate and guide them to the exit stairs leading to the evacuation concentration area; Count all employees on duty in the food and beverage department and report to the director of human resources department; Responsible for providing food and drinks to the evacuation assembly point and the guest temporary dining point to ensure food hygiene and food safety.
Remarks: If necessary, contact the supplier to cancel the order; Contact the food storage service and arrange to refrigerate undamaged food. 6. Kitchen: Once the evacuation instruction is issued and confirmed, the person in charge of the kitchen must order all kitchen staff to stop working and turn off all equipment in use; The kitchen supervisor shall immediately arrange the kitchen staff to evacuate the liquefied steam tanks to a safe place outside, including the remaining liquefied steam tanks and empty tanks; The staff of the steward department should also remove the alcohol lamp from Bufei's stage; The left-behind manager/supervisor must turn off the air conditioning system and turn off the power supply and water supply of electrical equipment as much as possible; All gas equipment and valves must be closed to reduce the possibility of explosion; The final inspection procedure of the kitchen (including warehouse and cold storage) must be completed to ensure that all employees have been evacuated; The kitchen supervisor must direct the chefs, waiters and all other employees to evacuate to the nearest safe passage and evacuate quickly and orderly; Keep calm and provide help to hotel guests in need; Check the duty of all kitchen staff and report to the director of human resources department.
Remarks: If necessary, contact the supplier to cancel the order; Contact the food supplier and arrange the refrigerator to store undamaged food. 7. Spa center: assisting the evacuation of spa guests and employees; Assist the spa in counting people. 8. Human resources department: obey the command of the director of human resources department; Determine the location and scope of the emergency; Organize the establishment of an ambulance team composed of hotel doctors and nurses; The rescue team consists of well-trained employees from various departments; Make sure all dressing rooms are empty and lock the doors; Instruct the staff in the staff canteen to turn off all electrical equipment and gas stoves, and tell them to evacuate to a safe place; Protect all office materials-salary plate, attendance plate, etc. Keep all important documents in a safe place according to the policy, if not, take them with you; Ensure that residents protect the first aid kit and medical equipment; Turn off all electrical appliances; Close all doors and evacuate quickly and orderly; The director of human resources must confirm that all employees in the office and floor have been evacuated in an orderly manner, and he/she will be the last person to leave; Maintain the order of evacuation and concentration; Managers of all departments should check the number of people in evacuation centers and report to the Director of Human Resources Department; Report the evacuation to the emergency commander; Establish a distribution center to provide first-aid supplies, food and drinks for guests and employees; Comfort the frightened employees; The personnel manager counts all employees on duty in the department and reports to the director of human resources department; The director of human resources department counts all employees on duty in the hotel and reports to the general manager.
Remarks: If necessary, contact the supplier to provide food and drinks. Note: The emergency "lifting earthquake warning" can only be issued by the general manager or authorized person; Speak to the media-all employees are not allowed to express their personal opinions on any emergency or accident to the media except the general manager or his authorized person. Note: evacuation assembly point: the lawn opposite the gate of Century City North; Temporary dining place for guests: Swan Lake Beer Plaza. Remarks: When each department arrives at the centralized place to call the roll, it is necessary to bring the list of employees on duty. The Human Resources Department organizes temporary rescue teams; The seriously injured need the concierge to send a car to a nearby hospital for treatment.