1. How do restaurants complain?

If consumers want to complain about food and beverage outlets, there are the following channels:

1. If the restaurant fails to meet the hygiene standards, you can complain to the local health department.

2. If a restaurant sells fake and shoddy goods to deceive consumers, it may complain to the administrative department of market supervision and administration.

3. If the restaurant has food safety problems, you can complain to the food and drug supervision and administration department.

Second, what problems should consumers pay attention to when complaining?

1. Complaints should be made in time: When consumers' rights and interests are damaged due to purchasing, using goods or receiving services, they should promptly complain to the local department that accepts product quality problems. Complaining in time is conducive to correctly judging the difference between the degree of damage and normal loss of goods, and can explain the situation more accurately, especially the problems related to service quality.

2. Seeking truth from facts: When consumers' rights and interests are damaged, whether they negotiate with the responsible person-the production unit, the seller or the operator, or complain to the department that accepts the product quality problems, they should explain or state the situation realistically, and they must not exaggerate, shrink, distort or conceal the truth.

3. Requirements and opinions should be reasonable and legal: the reasons for complaints should be justified and in line with relevant national laws and regulations.

4. Complete materials: write written materials to the accepting department when complaining, and provide invoices or sales vouchers when purchasing.

5, the evidence should be conclusive:

(1) Provide evidence of damage caused by the product;

(2) Provide evidence that the damage is caused by defects in products or services.

legal ground

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 17 Business operators shall listen to the opinions of consumers on the goods or services they provide and accept the supervision of consumers.

Article 18 Business operators shall ensure that the commodities or services they provide meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given a true explanation and a clear warning, and the methods of correctly using goods or receiving services and the methods of preventing harm should be explained and marked.

If a business operator finds that the goods or services provided by him are seriously defective, and even if the goods or services are used correctly, it may still cause harm to personal and property safety, it shall immediately report to the relevant administrative departments and inform consumers, and take measures to prevent the occurrence of harm.