The front office manager is the highest command of the front office business and management, is the front office of all staff and even the image of the entire hotel representatives. Its main work is through the front office operation of the plan, organization, staffing, command and control, to create an atmosphere of efficient work in the front office, so as to ensure the economic benefits of the hotel. 1.Front Office Manager's quality requirements (1) knowledge requirements ① master hotel management, sales knowledge, familiar with tourism economy, tourism geography, public **** relations, economic contracts and other knowledge. ② master the front office business standardized operating procedures, room knowledge, understanding of the psychology of travelers and sales techniques. ③ Master the hotel financial management knowledge, know the operation of statistical analysis. ④ Familiar with foreign-related laws, understand the important national tourism regulations. ⑤ Have certain knowledge of computer management. (6) Skillfully use a foreign language to read and translate professional literature, and be able to speak fluently and accurately with foreign guests. (vii) Knowledge of general religious knowledge and domestic and foreign national customs and etiquette requirements, and knowledge of international current affairs. (2) Ability to ① Be able to predict room usage, decide room price and accept booking agreement decisively according to the information of guest market and historical data. ② Be able to reasonably arrange the front office staff to work in an organized manner, and be able to handle the horizontal contact with the relevant departments. ③ Good at dealing with people from all walks of life on various occasions, and able to actively establish business contacts with the outside world. ④Able to independently draft front office work reports and development plans, and able to write research reports related to hotel management. ⑤ Calm and emotionally mature with self-control in matters. (6) Good at listening to others' opinions, able to correctly assess others' abilities, and able to properly handle guests' complaints. (3) Experience Requirements The front office manager is generally required to have more than three years of front office service and management experience. 2. Front Office Manager's Job Responsibilities (1) Supervise the business operation of the front office, coordinate the work of all departments in the front office, and be responsible for the development of the front office's various business indicators and planning. (2) Check the relevant reports every day, grasp the booking and sales of guest rooms, and be responsible for arranging the front office staff shifts and workload. (3)Grasp the number and type of arrivals and departures of travelers every day; be responsible for welcoming and arranging accommodations for important guests. (4)Strictly follow the work procedures of the front office and check the work of the receptionist, cashier and baggage handlers. (5)Cooperate with the training department to conduct business training for the staff of the front office, improve the quality of the staff, and specifically instruct the staff in various tasks. (6) Work closely with the Finance Department to ensure that the resident guests are credited and settled without error. (7)Coordinate with sales, public relations, guest rooms, catering, and engineering and maintenance departments to *** with improve service quality. (8)Responsible for overseeing business reports and analyzing business statistics. (9)Responsible for dealing with and reflecting special problems such as running accounts and omissions. (10)Collect guests' opinions on guest rooms, front office and other departments, and deal with guests' complaints. (11)Liaise with the security department to ensure the safety of guests staying in the hotel and maintain the normal order of the lobby. (12)Organize and preside over the front office department meeting and all staff meeting. In order to ensure the smooth operation of the front office, the front office also has a duty manager. In this way, the front office every moment there is a manager in charge, any important issues can be resolved or feedback in a timely manner. Duty manager has the responsibility and authority of the front office manager, the front office manager's absence, he can act as the front office work