Sometimes you will meet special passengers in high-speed railway station. As flight attendants, how to provide them with quality service and choose a situation is aimed at a special class of passengers. If pregnant women, the elderly or children are sick, contact the train conductor directly or go to the train medical room to explain the situation. Don't give the medicine to the passengers in person and make a claim. When a mentally ill passenger gets on the bus, he should ask his supervisor about the patient and report to the conductor.

When parking temporarily, passengers ask to open the door and get off. When parking temporarily, they usually give up the car. If passengers ask to get off, high-speed train attendants must adhere to the principle of not opening the door, because the serious consequences after opening the door are unimaginable and unbearable.

If a passenger intends to jump off the train, he should dissuade him loudly in time and report to the conductor to avoid physical contact with the passenger. If passengers do not listen to dissuasion and insist on jumping off the train, they should collect evidence in time (take back their tickets) and report to the conductor. Do a good job in stabilizing passengers' ideological work in advance.

Extended data:

Precautions:

1. When talking with passengers, face each other and keep a proper distance (45- 100 cm).

2. Stand up straight and take actions such as slight bending or squatting to adjust the posture and height of the body.

3. Look into each other's eyes to show respect.

4, pay attention to listen to each other's dialogue, don't look around.

5, articulate, gentle tone, elegant words, simple and gentle, sincere attitude, give each other a considerate trust.

6. If you have to interrupt the passenger, wait for the other person to finish a sentence, say sorry first, and then explain.

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