For customers, eating in a restaurant is not only a blessing, but also an experience. It's normal that the kitchen is too busy after the meal, but customers don't necessarily buy the bill. Customers feel that the service is slow, the service is not good, and the experience is poor. They may not want to come again next time. Sometimes customers complain when they are unhappy, which makes our waiters feel uncomfortable, but they are misunderstood. Then today I will share with you these four words of urging food, which can make our customers not only not rush, but also have more experience and affection!
first, the nomination method. We can say this: Zhang San, our store manager, will serve the braised pork you want soon. Please wait a moment. Or: Our chef Li Si is cooking this dish for you. Please wait a moment. I suggest you go around the kitchen and say this sentence again. Although they may never know who this Zhang San or Li Si is, customers feel warm and safe when they know that someone is taking care of them and paying attention to them.
second, the time method. We can tell our customers that there are two more dishes, and it's your turn. Please wait a moment. Or: it will be ready in two minutes. Please wait a moment. Telling customers the exact waiting time can reduce their anxiety. In fact, he is very down-to-earth at heart.
third, urging people. "I'll help you hurry? It will be ready soon. " If it's not far from the kitchen, it's better to yell at the kitchen, and you must reply to the guests after eating. Imagine if the waiter took out the walkie-talkie professionally when the guests urged the dishes. Is the dish on Table 7 ready now? Please help rush it, then smile and apologize, or politely apologize first. This kind of customer feeling is different. Furthermore, if it's after asking the customer, go and reply to the customer and say, our chef is cooking our dish now. Please wait a moment, and then let's eat slowly.
fourth, interactive method. "What do you think of our dishes?" Sometimes customers will answer seriously. Sometimes I will perfunctory, "Not bad." At this point, the waiter should give the customer more specific questions, such as: How does this chicken porridge taste to you? Frank guests will think that this porridge is really good, they have never tasted so delicious, or the taste is still lacking this week. Hearing the customer's feedback, the waiter said, I have recorded your suggestion and reflected it to the chef. Next time you come to dinner, please remind me of my taste preference, and I will ask the chef to make this porridge for you to taste. How about it? Hearing such words, most customers will be moved by the sincerity of the waiter.
If we master the above words, at the same time, if some customers really wait for a long time, we should make corresponding compensation. For example, when giving away some new products, snacks and fruits, you can say: I'm sorry for the inconvenience caused to your meal. This is the fruit specially given by our store for you. I hope you can enjoy your meal. Therefore, when customers experience the dishes, they must give them the ultimate experience before they wait. This is the best customer experience.