Section I Comprehensive Administrative Office Management System

I. Responsibilities of office staff

Article 1 Responsibilities of office director:

1. Overall leadership of office work and specific administration affairs;

2. Convene the weekly meeting of the company office and work out the weekly work plan;

3. review and approve the company's report on administrative expenses below 1111 yuan;

4. review and report the company's administrative expenses plan of more than 1111 yuan;

5. Be responsible for the company's fire prevention, theft prevention and traffic safety management;

6. Be responsible for the accommodation management of company employees;

7. Be responsible for reviewing and signing foreign economic contracts and coordinating the company's legal affairs;

8. Be responsible for the staffing management of the general manager's office;

9. Be responsible for the formulation and implementation of the external work plan.

Article 2 Responsibilities of the administrative supervisor:

1. Purchasing materials and small supplies according to the contract;

2. Arrange lunch for employees;

3. Pay the phone bill;

4. Management of environmental sanitation;

5. Accommodation arrangements for foreign guests;

6. Specific handling of annual inspection, annual inspection, insurance and maintenance of vehicles;

7. apply for temporary residence permits for employees of the company;

8. Other work cooperation.

Article 3 Responsibilities of the front desk clerk:

1. Switch telephone connection;

2. Fax sending and receiving and registration;

3. Reception and registration at the front desk;

4. guests are introduced, entertained and picked up;

5. Punch supervision and attendance summary;

6. Keep, summarize and tabulate leave and overtime declaration forms;

7. elevator management, inspection of lighting, doors and windows;

8. Sending and receiving newspapers and correspondence, and sorting and keeping newspapers.

Article 4 Responsibilities of the Deputy Director of the Office:

1. Supervise and report the weekly work plans of all departments of the company;

2. the implementation of the heart-to-heart talk system;

3? The reflection of employees' ideological trends and the research, approval and implementation of incentive mechanism;

4. Arrangement and arrangement of internal meeting materials:

5. Organization and arrangement of employee birthdays and company meetings;

6. Management and approval of the company's documents:

7. Information collation and assistance of all departments of the company;

8. Archives management:

9. Examination and editing cooperation of documents, records and internal periodicals.

Article 5 Responsibilities of clerks:

1. Printing, registering, distributing, copying and binding documents and materials;

2. management of drinking fountains:

3_ the company's office supplies and equipment are kept, registered and distributed according to regulations;

4_ Director of Office Supplies Planning Approval

5. Reception and notification of guests in the general manager's office.

Article 6 Responsibilities of drivers:

1. Travel in time and drive safely;

2. Company leaders' commuting vehicles and guests' pick-up vehicles;

3. Safe custody, daily cleaning and maintenance of vehicles;

4. Other work.

second, the employee code

the first rule is to abide by the law. Learn and abide by national laws and regulations.

article 2 love the collective. And the company's honor and disgrace, care about the company's operating efficiency, and establish the enterprise spirit of "team, competition,

cooperation and responsibility".

article 3: obey the command. Obey the leader and listen to the command, and complete the job and all the affairs assigned by the leader in an all-round way with high quality. Try to help the leaders carry out their work.

article 4 strictly observe discipline. Don't be late or leave early. Don't go on duty during working hours, don't smoke in the non-smoking area, don't take or damage public property privately, don't set up a kitchen stove to make your own diet, and don't do anything that harms unity.

article 5 pays attention to appearance. Keep your clothes and hair tidy. Male workers do not have long hair and beards; Female workers should

wear light makeup and dress appropriately.

article 6 be polite. Use polite expressions such as "hello", "welcome" and "thank you", and don't judge people by their skin color, race,

beliefs and clothes. When meeting guests, take the initiative to give way; When walking with guests, you should politely let the guests go first; When riding in the same group, let the guests get on and off first.

article 7 pays attention to hygiene. Always cut your nails, pay attention to hygiene, and have no sweat or odor. Don't drink alcohol before work,

eat smelly food, and keep oral hygiene.

Article 8 Pay attention to standing posture:

1. Chest out, abdomen in and shoulders down;

2. The feet are slightly separated by about 1.5 cm;

3. The arms naturally hang down on the sides or behind your body. When you put them behind your back, put your left hand on the back of your right hand.

4. Keep your head straight, look straight ahead, have a natural facial expression and smile slightly. Don't lean back and forth or lean on other things.

Don't tuck in your pockets, cross your hips, hug your shoulders, cross your legs back and forth or dot your legs on one leg, look around, shake your head, and stand and chat.

Article 9 Respect customers:

1. Smile when receiving guests, be polite when talking with guests, and listen attentively.

Don't interrupt or argue, speak in a moderate and measured voice, with a gentle and elegant tone, and don't make any noise. Don't

excuse when hearing opinions and criticisms, treat them calmly and report them in time;

2. When a guest asks, answer any questions, and don't say "no", "don't know", "won't", "don't care", "don't know", "don't understand", etc., and don't treat guests with a blunt and cold attitude;

3. Respect the customs and habits of guests, do not talk about or laugh at guests with physical defects, do not play with their children, and do not accept gifts. When the telephone rings, it will be connected immediately, and the bell shall not ring more than 3 times;

4. When you answer the call, you should say "Hello! Xxx department ",and then listen carefully, the tone should be gentle, don't forget to

use the polite language of this post;

5. Don't shake hands when meeting guests. When you must shake hands, you should smile, have a correct posture, use moderate force, and don't

use your left hand. When shaking hands, the left hand must not be inserted into the pocket;

6. Don't make up, manicure, pick your teeth, dig your ears, burp, stretch, snap your fingers or hum in front of the guests.

article 11 is strictly confidential. Do not talk about the company's affairs to customers or outsiders. Don't talk about customers' short

long. All internal documents, materials, statements, summaries, etc. should be collected and locked before leaving, so as to ensure that there is no information on the table to leak.

article 11 pays attention to honesty. Gifts should be paid in full to the public and not kept privately. No corruption, no bribery, no misappropriation of public funds, no abuse of power for personal gain. We should have the courage to expose problems, to fight against unhealthy phenomena, to combat unhealthy practices, to establish healthy atmosphere

Article 12 stresses economy. Overcome the "waste is inevitable" and eliminate the ever-burning lamps and flowing water. Use stationery

sparingly, and cherish all kinds of equipment and articles. It is necessary to carry forward the good tradition of diligence and industriousness and make contributions to the company's income increase and expenditure increase.

iii. standardized management system of administrative office

article 1 in order to improve the office management and cultural construction level of the company, the following provisions are formulated.

Article 2 Office Instrument Specification:

1. Every Monday to Thursday: Men must wear suits and ties;

2. Every Monday to Thursday: Ladies must wear dark dresses, vests, shirts and leather shoes;

3. Friday: casual tops and trousers, and ladies can wear skirts (except for foreign affairs activities);

4. The hair is neatly combed, the clothes are neatly pressed, the tie is straight, and the shoes are clean and bright.

Article 3 Specification of the booth area:

1. Desk: Nothing is allowed on the desktop except computers, cups, telephones and stationery;

2. Auxiliary desk: file box and a few reference books;

3. Seats: Nothing is allowed to be placed on the backrest and seat, and the chair should be adjusted when people leave;

4. computer: the computer should be placed in the left front corner of the desk;

5. booth screen: no posting is allowed inside and outside;

6. Trash basket: covered with plastic bag, placed in the lower right corner of the desk.

Article 4 Office Specification:

1. Desk: There is nothing on the desktop except the desk supplies and computers purchased by the company;

2. Auxiliary desk: the desktop is not allowed to put other items except the file box, pen container and books;

3. computer: the desktop is 45. The corner is placed against the wall, the horizontal host is placed under the monitor, and the vertical host is placed under the desktop;

4. cabinet dragging: place the left corner under the desk or the back of the auxiliary desk facing the office chair;

5. Garbage basket: behind the auxiliary table;

6. drinking fountain: designated place, not allowed to move at will;

7. Newspapers and periodicals: they must be placed on the newspaper stand;

8. coat handbag: it should be hung in the cloakroom or cabinet, and it is strictly prohibited to put it on the office desk and chair or the ground cabinet at will.

Article 5 Language specification:

1. Communication language: Hello, good morning, early evening, goodbye, excuse me, please take care of me, thank you, have a nice weekend, bye-bye;

2. Telephone language: Hello, excuse me, thank you, goodbye;

3. Reception language: Hello, please wait a moment, I'll announce it, please sit down, I'm sorry, please register, I'll contact you immediately, ok, ok, (don't say "no").

Article 6 Code of Conduct:

1. Stick to your post and don't go on duty;

2. Don't read newspapers, play games or do other things unrelated to work during office hours.

3. The desk should be kept clean and tidy, and the office should be quiet;

4. During working hours, no makeup is allowed in the office;

5. Please receive the visiting guests and business talks in the reception room or conference room;

6. If you want to use the reception room and meeting room, you should register in the office first. You are not allowed to use the reception room at will for general internal affairs.

7. Don't make long-distance calls to the company for personal reasons. Anyone who calls for personal reasons will be fined.

8. Don't send and receive private emails or chat online on the company computer, and you will be fined if you find out;

9. Do not use computers of other departments at will; Private guests are not allowed to use the company computer without the approval of the general manager;

11. All e-mails must be sent with the approval of the department manager, and those sent in the name of the company must be approved by the general manager.

11. Don't ask for, print or copy the materials of other departments without the approval of the general manager and the instruction of the department manager;

Article 8 Pay attention to standing posture:

1. Chest out, abdomen in and shoulders down;

2. The feet are slightly separated by about 1.5 cm;

3. The arms naturally hang down on the sides or behind your body. When you put them behind your back, put your left hand on the back of your right hand.

4. Keep your head straight, look straight ahead, have a natural facial expression and smile slightly. Don't lean back and forth or lean on other things.

Don't tuck in your pockets, cross your hips, hug your shoulders, cross your legs back and forth or dot your legs on one leg, look around, shake your head, and stand and chat.