I. Basic requirements
1.1, all employees should be united, each do their jobs, offer sincere service, do their jobs.
1.2, all employees in accordance with the store schedule, on time to and from work, rest, shall not be late, leave early, absenteeism, sick, accidental leave should apply for leave formalities; work time should be neat and clean, wear overalls, wear a work card, keep tidy. Before going to work, do not eat stimulating, odorous food, maintain oral hygiene.
1.3, work time without authorization, not to leave the workplace; not long time meeting guests; strictly prohibited in the workplace to do activities not related to work.
1.4, are not allowed to bring others into the workplace privately, and shall not privately bring out the store items or give them to others.
1.5, keep the store business confidential.
II. Job requirements
2.1, dedicated, positive and enterprising, and strive to learn professional knowledge, and constantly improve the level of business and working ability to improve the quality of service.
2.2, do not affect the quality of work because of their mood. Do not bring any unpleasant mood into the store, do not impose unpleasant moods on customers, coworkers, and bring unpleasantness to others.
2.3, effectively obey the supervisor's work arrangements and supervision, in accordance with the requirements to complete the tasks of this job. Do not contradict your supervisor, do not delay, refuse or terminate the work arranged by your supervisor without any reason, and if you are dissatisfied, you can complain to the next level and seek a reasonable solution.
2.4, a spirit of cooperation, do their jobs well at the same time, but also to create conditions for colleagues, focusing on the quality of service, so that the guests have impeccable service.
2.5, the work should be conscientious and responsible, and strive to complete the work task accurately and correctly, such as in the case of difficult problems to report to the superiors, ask for instructions to deal with; because of the lack of responsibility, not according to the service norms of the operation of the man-made errors or affect the effect of hairstyling, the parties to be subjected to financial penalties.
Three. Treatment of customers
3.1, remember that the customer is our boss; in the store, the customer is the most important, do not ignore the needs of customers, do not give customers problems; in any case, are not allowed to argue with customers.
3.2, do a good job of picking up and dropping off guests, to do "one, two, three," (i.e., with a place, send tea, introduction of products, hair knowledge). In the customer into the store before the door should be pulled in time (push) open, side shout "Welcome", pay attention to not block the way of the customer. After bringing in, be very careful to ask customers what services they need; in the service to find topics of interest to customers through family life, talk about work, weather, etc., and more praise, admire the tone of voice and customer communication; in the introduction of services, pay attention to the use of professional language, when the customer is very annoyed with you when the language is too heavy, can not show dissatisfaction, should be tactful and appropriate to the topic to lead elsewhere.
3.3, more polite language, warm reception of customers, with a smile, patiently answer guests' inquiries. With a sincere attitude for customers to do a good job of reception, storage of handbags, items and other matters.
3.4, work with a smile, courteous, responsible, honest, meticulous, efficient, do what you say, no shirking of responsibility for the work, no procrastination; reception of guests to be good, handover of work to be clear.
3.5, in the workplace service should be enthusiastic, polite, thoughtful, reception of guests or talk with guests and colleagues to use honorifics, work to the standards required by the store to carry out the service, pick up and drop off guests to have a thank you sound, the work of errors and mistakes to have an apology sound.
3.6, learn more communication skills, do not force customers to make other consumption or force them to buy products.
3.7, the checkout to be polite to the guests, the guests should pay the cash count to be repeated, to prevent the wrong single, run single phenomenon.
3.8, timely handling of guests or colleagues left items, and report to the store manager.
3.9, grasp the customer's situation, abnormal customers to keep an eye on, and find problems to report.