The management measures that should be taken to improve customer satisfaction are as follows:

1. Shaping * * the same values and forming cohesion

The customer relationship management system needs to establish an internal development management document that can make people have * * * the same values. The practice results of a large number of operations show that the internal culture has a great influence on employees. If a company wants to establish a good relationship with customers, it must first establish * * among its own personnel.

second, it is very important to shape the corporate image of "Wei San" and improve its authority.

It can directly determine the customer's stay, and the establishment of this impression depends on the attitude of service personnel to customers. A good corporate internal culture can guide employees to self-discipline and maintain a positive working attitude. Therefore, the company's business development culture also needs to be instilled appropriately.

Third, complement each other and guide the direction of corporate culture

CRM system and corporate internal and external cultures can form a complementary relationship, which can promote CRM to become a new customer management tool for enterprises, not only improve the working ability of employees, but also bring corresponding changes to enterprises. In the process of change, cultural content can be adjusted and revised according to the development situation. If corporate culture conflicts with CRM management system, it means that it is time for change.