1. The compulsory collection of "tea place fee" in catering industry

"tea place fee" originated from the unique morning tea culture of Guangdong people. Before eating, whether you drink tea or not, each person pays a tea table fee ranging from 11 to 51 yuan, which has become a common practice in Guangdong catering industry. Consumer councils in various parts of Guangdong have conducted publicity and education on various catering enterprises for many times, guided the industry to be self-disciplined, and made it clear that restaurants and restaurants cannot charge "tea fee" forcibly. However, some "Guangdong-born" catering enterprises still collect "tea fee" indiscriminately after entering Wuxi, and few consumers know whether their consumer rights have been infringed.

second, the "overlord clause" in the format contract

when consumers apply for various membership cards, sign subscription books and service contracts, operators often sign clauses for consumers, which are drawn up in advance by them and not negotiated with consumers when concluding contracts. Part of this clause is legally defined as a format clause, for example, the expression "the final interpretation right belongs to this XX" is an out-and-out "overlord clause".

Third, restaurants are forced to "scan the code" to order food

When consumers go to restaurants, some restaurants do not provide manual ordering or even live menus, and consumers can only "scan the code to order food" after paying attention to WeChat official account or applets. Because of the complexity of smart phone operation, scanning code for ordering food is not universal. The elderly and minors often need the assistance of others to complete the order scanning process, and there may be problems such as personal information disclosure and even payment security behind the "code scanning".

fourth, the operator refuses to provide services

consumers buy the services of the merchants by group purchase, but when making an appointment, the merchants refuse the consumers on the grounds that the number of reserved people is full, which exceeds the reception capacity of the merchants.

recite the civil code in a low voice, otherwise you don't mind setting off the atmosphere of everyone!