The cashier needs to be meticulous. What was your performance in this year? Let's sum it up. So what are the summaries of cashier's work? The following is a summary of the cashier's work that I have compiled for you. Welcome to read it.

cashier's work summary 1

I can do my job seriously and conscientiously in this job. Although I only play an ordinary role, this role is not only as simple as collecting money, but also has many complicated procedures. During my work, I learned a lot of experience and gained a lot of knowledge.

But as a cashier, you must have a positive, enthusiastic, proactive and thoughtful attitude to serve every customer. Occasionally, I will encounter many unpleasant things at work, but I must overcome them without negative emotions, because this will not only affect my mood but also my attitude towards customers.

We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the unchanging tenet of this industry is "customer first". In the face of customers, always smile on your face, provide polite service, and let customers feel friendly. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, then there is no reason for unreasonable guests to lose their temper. The so-called "meet with a smile and let everything go", so that customers are happy and comfortable.

Although this is just a simple cashier, it is so insignificant to others, but it teaches people a lot of truth and improves our own quality. Constantly learn, constantly improve their moral cultivation, and constantly improve their service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier, as long as he keeps moving forward, can walk the sky we want!

The following are some concepts that I have personally realized in this year's working time that I must understand and demand myself:

1. Be anxious about what the guests are anxious about and think about what the guests think.

(I will meet different types of customers every day and provide different types of services for different types of customers. Its service tenet remains unchanged: customers are God! )

2. Smile at customers

(Let customers feel at home with the most intimate side. Even if you encounter unpleasant things in the checkout service, you can still greet with a smile. I believe that no matter how unreasonable the customer is, there is no reason to lose his temper. )

3. Don't be uncertain about the guests.

(When the needs of the guests need to be completed with the assistance of other departments or individuals, they should consult clearly before making a decision, because what the guests want is the most accurate answer. But in any case, this doesn't mean that you don't have to try your best to solve the problem for the guest. The key is to let the guest know that his problem is not something you can solve immediately, and you are really trying your best to help him. Many guests ask for more invoices at the front desk, so we refuse them, and we must never go against the principle in order to echo the guests. )

4. consider how to make up for the mistakes made by colleagues and departments, and ensure that guests can check out in time to satisfy their guests.

(The cashier at the front desk is the last department that guests contact before leaving the store, so they usually complain to us about all kinds of services when checking out, and these problems are not caused by the cashier. At this time, it is most advisable to avoid shirking or blaming the departments or individuals that have caused difficulties, and the style of "nothing to do, hanging high" is the least desirable. We can't make up for our mistakes, but make our guests doubt our management, thus deepening the distrust of our customers. Therefore, we should calmly play the intermediary function, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, we should solicit the opinions of our guests again. At this time, our guests are often influenced by your enthusiastic help, thus changing the initial bad impression and even establishing the relationship between our close and trusted customers. )

5. Keep learning, improve your moral cultivation and service skills.

believe me, I can do it better. thank you for your appreciation. I love this job and I will do it well! Dear colleagues, let's fight side by side for us. Come on.

cashier's work summary 2

I haven't been engaged in cashier's work in restaurants for a long time, and my own quality and professional level are still far from the actual requirements of the work. But I can overcome difficulties, study hard, correct my work attitude, actively consult and learn from other comrades, do my job well and make my due contribution to the development of the restaurant. The following is a summary of my work this year.

First, the cashier's work regulations

Cashiers should not take cash with them when they are in business, so as not to cause unnecessary misunderstanding and possible misappropriation of public funds. Cashiers are not allowed to leave the cashier's desk without permission, so as to avoid losing money or causing dissatisfaction and complaints from customers waiting for settlement. Cashiers should not settle accounts for their relatives and friends, so as not to cause unnecessary misunderstanding.

At the cashier's desk, the cashier is not allowed to put any personal belongings. Because there may be dishes returned by customers at the checkout counter at any time, or dishes that are temporarily decided not to buy, if there are personal items on the checkout counter, it is easy to be confused with these dishes and cause misunderstanding. Cashiers are not allowed to open the cash register drawer at will to check the figures and count the cash. Opening drawers at will not only attract people's attention and cause unsafe factors, but also make people suspect the cashier's malpractice.

second, familiar with the dishes

after work, you need to keep your eyes on the door of the restaurant, otherwise individual customers will take the opportunity to leave the restaurant without checking out. Cashiers should not read newspapers and talk and laugh during business hours. They should always pay attention to the situation in front of the cashier and in the restaurant they can see in order to prevent and avoid abnormal phenomena that are not conducive to enterprises. Cashiers should be familiar with the dishes in the restaurant, especially the special dishes, and the relevant business conditions, so that customers can make correct answers at any time when they ask questions.

3. Points for attention when leaving the post temporarily

Pay attention to the working procedures when leaving the cashier. When you leave the cashier's desk, you should put the "Stop Receiving" sign on the cashier's desk. Lock all the cash in the drawer of the cash register, and the key must be taken with you or handed over to the shift supervisor for safekeeping; Inform the nearby cashier of the reason for leaving the cashier and the time for returning; Before leaving the cash register, if there are customers waiting for settlement, you should not leave immediately. You should ask the customers who have taken advantage of it to settle at other cashier's desks in a polite manner. And check out the waiting customers before leaving.

as a cashier who deals directly with cash, I think I must abide by the operating discipline of the restaurant. In the future, I will keep in mind the lessons learned from this work and strive to do the cashier's work better.

Summary of cashier's work 3

Summary of outpatient department's work in health centers in 21 years. Under the leadership of the Party Committee of health centers and with the support and help of various departments in hospitals, comrades in our department have been working in harmony, actively practicing the mass line, being proactive in their work, constantly emancipating their minds, renewing their concepts, establishing a high sense of professionalism and responsibility, and working around the center of the hospital in combination with the nature of their work. Strengthening the service concept of "patient-centered", we have successfully completed all the tasks of the undergraduate course and achieved good results. The main work is summarized as follows:

1. Department construction

In the past 21 years, the outpatient department has adopted the method of managing according to the rules, taking the service attitude and on-the-job position of the department staff as the management focus, holding meetings for many times to organize learning, and carrying out education rectification. Through rectification, we usually emphasize personnel. While strengthening management, we should strengthen safety awareness, do a solid and effective job in safety and accident prevention, strictly implement various rules and regulations and operating procedures, thoroughly find out unsafe factors and hidden dangers, and strictly implement the review system for candidates and interns. There was no medical liability accident or mistake accident in the outpatient department throughout the year, but there are still some safety hazards.

second, pay special attention to the construction of medical ethics

the image of staff directly affects the image of our department and the hospital. We use various forms to strengthen positive education and popularize the cultivation of medical ethics and post professional ethics.

Third, strengthen safety management to ensure medical safety

Formulate effective safety management measures. Safety is an important link to ensure the business development of the department. Therefore, every medical staff must establish a strong sense of safety and a strong sense of responsibility and dedication.

strengthen supervision and management to ensure nursing safety. in order to improve the overall quality of nursing team, based on the principle of "strengthening basic nursing and paying attention to nursing safety", we should start with basic nursing, urge nursing staff to strictly implement operating norms and carefully write nursing documents. It is required to be civilized in language, sincere in attitude, patient in explanation, careful in service, accurate and thoughtful, kind and considerate.

Fourth, cultivate high-quality talents and do a good job in scientific research

The medical quality of a department depends on the quality of technicians. Only by having a group of technicians with advanced science and technology and creative ability can departments achieve results and adapt to the rapidly developing level of medical science. The construction of talent team is the top priority of our work. Only by cherishing talents, reusing talents and cultivating talents can there be a way out for the development of departments. We can consider it from a strategic perspective and from the perspective of summing up and continuing the work of hospital outpatient departments to implement the work of talent construction.

Summary of cashier's work 4

Over the past year, under the guidance of the Office Affairs Bureau and the specific leadership of Director Li of the reception center, the company has earnestly performed its service responsibilities and creatively carried out reception work around the work center, which has won unanimous praise from most guests, colleagues and leaders, and successfully completed all tasks assigned by the leaders. At the same time, individuals have made some achievements in different aspects, mainly in the following aspects:

1. Raising awareness

As a service work, the essence of hotel industry is to provide guests with high-quality and comfortable dining and rest environment. The reception at the front desk is the first step of the work, and it also represents the first impression of the hotel. Front desk service personnel must be highly aware of the importance of work, always keep in mind the service tenet of "guests first, service first" and "completely satisfying guests", always smile and receive visitors from all sides seriously and humbly. Only by constantly improving the awareness of the importance of the front desk work, can we do the front desk work well, and only by focusing on our own work and paying attention to each service link can we ensure the orderly and healthy development of all the work.

second, solid work

over the past year, I have been diligent and solid in my work, strictly in accordance with the regulations and requirements on the front desk work, earnestly performing the duties of front desk service, and actively carrying out various tasks. During my work, I am on duty on time and never leave early, which ensures the normal business order of the reception center. Treat guests with courtesy, enthusiasm, friendly smile, patiently answer and accept questions and suggestions, actively coordinate and solve with relevant units in time, and properly handle complaints from large and small guests, which has been well received by the majority of guests. In dealing with colleagues, I can be United and help each other, be friendly and harmonious, and properly handle various problems in my personal life.

Third, strengthen the study

While doing solid work, I insist on learning all kinds of cultural knowledge, mainly in the aspects of hotel management, law and accounting. A person's learning ability can determine how far to go. Only by constantly learning from all aspects can we improve our work initiative and innovation and adapt to the ever-changing and developing hotel industry.

Of course, while summing up my achievements, I also have some shortcomings, such as my overall awareness and initiative, which need to be improved in the next step.

in a word, at the end of 21__, with the care and help of leaders and colleagues, I made some achievements. However, in the face of new situations and problems, I still need to stand at a new starting point, meet new difficulties and challenges, make persistent efforts, continue to earnestly perform my duties, constantly improve my professional level, and creatively carry out my work, so as to contribute my own light and enthusiasm to the all-round development of the reception center.

cashier's work summary 5

__ _ _ _ _ _, I realized that a job is not easy from the first step, so I care about every gain. Since I joined the hotel finance department as a cashier at the front desk, I have worked and studied for nearly a year. Under the leadership of my leaders and with the help of my colleagues, I have been strict with myself, consciously fulfilled the hotel rules and regulations and cashier work discipline, and earnestly completed all the necessary tasks. The work in the past year will be briefly summarized as follows:

1. Obey management and study with care

As a cashier, the most important thing is to understand the responsibility in your heart, and study business knowledge seriously under the reasonable arrangement of the leader. From the moment you enter the front desk, you know that the front desk is the window of the hotel, representing the image of the hotel, and you must be strict with yourself in your words and deeds. The cashier's work discipline should be kept in mind and you should be familiar with the basic situation of the front desk quickly. Every step of the operation is carefully followed by the old employees to learn step by step. In practice, we carefully accept the criticisms and suggestions of the old employees, persist in learning from leaders and colleagues, learn from others' strengths, and strive to enrich and improve ourselves.

2. Respect your own work and respect everyone

I firmly believe that there is no distinction between high and low, only the differences in circumstances, experience and foundation. We should respect our profession from the beginning of our work. Only when we work for others can we respect our work and our profession, we will work diligently and achieve something in our own field. Customers are God, colleagues are brothers, and leaders are family members. In this beautiful family, we respect each other, learn from each other and create each other. Like a relay race, departments check every important link to create benefits and success for the hotel.

3. Pay attention to details, service comes first

Remember the quality formula of "111-1=1" trained by _ _ _ _ managers. In the sincere service, if you want to be suspicious of the guests and be anxious for them, I firmly remember the last sentence of the quality formula: there is no trivial matter in service, and everything should start with the details. Just like this, if you think more about your guests, your service quality will be improved a little. A little accumulation and a little progress will not only prove your ability, but also add luster to the cashier work. Work hard, customers are God. Of course, it is inevitable that there will be mistakes in the face-to-face, but it is necessary to learn about customer service difficulties, report problems to the leaders in time, and handle them flexibly on the basis of principles.

Fourth, clear objectives, correctly grasp

Look at the work from a learning perspective, not only learn the cashier business knowledge, skillfully operate the cashier tools and processes, but also learn more about the hotel corporate culture. The front desk is like a comprehensive information processor, and there are many things to learn, and it is also in communication with guests.