Convention and exhibition etiquette reception requirements
(1) arranged in an orderly manner, each staff member in the course of the activity to assume what role, to do what kind of work has been determined in advance, can not appear in a flurry, do not know what to do phenomenon.
(2) Behavior. All staff participating in ceremonial reception services should be in accordance with the standard business code of conduct to guide and serve guests, uniform clothing, uniform polite language, uniform walking and standing posture, uniform a business etiquette training, so that guests feel that all personnel are well-trained, is a professional service team.
(3) Sincere attitude. Can be a smile, cordial greetings, whispered instructions, patient explanation ...... These are etiquette reception staff good quality performance, but also people on the etiquette of the basic requirements of the reception service. At the same time, etiquette reception staff should have a certain degree of adaptability and interpretation ability, can flexibly respond to a variety of issues raised by the guests.
(4) Characteristic. According to the form and content of the exhibition activities, the form of etiquette reception service can also be designed to be full of personality and characteristics, through the etiquette reception service to highlight the characteristics and themes of the exhibition activities.
Planning arrangement of ceremonial reception in exhibition activities
(1) Define the content theme and characteristics of exhibition activities. Different nature of the conference and exhibition activities in the form of expression is different, so in the reception services in the form of expression is also different. Such as conference activities and exhibition activities. Exhibition activities and large-scale festivals and activities of the etiquette of reception services in different forms, some activities need to be lively, some need to be quiet; the same is the exhibition activities, different themes and content, the etiquette of the reception service requirements are different. For example, the automobile exhibition of the etiquette of the reception service can be more lively and cheerful, with a sense of modernity; cosmetics exhibition of the etiquette of the reception service can be fashionable and avant-garde.
(2)Make the program arrangement of the whole conference and exhibition activities and the specific personnel arrangement in advance. Understanding the program arrangement of the conference and exhibition activities is an important information input for the staffing of the ceremonial reception. If the opening ceremony of the conference and exhibition activities have important guests to participate. Also accompanied by different scale and number of meetings or lectures, the number of participants in the exhibition activities is more, then it is necessary to venue managers to determine at what time, in what places, how many ceremonial service personnel, their main task is what, after the completion of the opening ceremony, they must also be arranged to where to serve. In arranging ceremonial reception services should pay attention to consider how to improve the efficiency of the service.
(3) to strictly regulate the quality and personality requirements of the ceremonial reception personnel. Planning ceremonial reception services should take into account the type and characteristics of the guests served. If more foreign guests to participate in the exhibition activities, the arrangement of the etiquette of the reception staff should have a good cultural cultivation and foreign language skills. If it is an academic conference with strong professionalism, we can also consider arranging college students of the specialty to be responsible for the etiquette reception work, which is not only convenient for communication with the conference representatives, but also enables the students of the specialty to get the opportunity to learn. If the exhibition activities are formal and solemn, it is necessary to arrange a solemn and elegant etiquette receptionist.
(4) List in advance the etiquette supplies needed in the course of the activity. Ceremonial reception service process can not forget to prepare the exhibition activities required in the ceremonial supplies, such as ribbon cutting activities required when the golden scissors, silk ball, tray, flowers, etc.; signing activities in the documents and document book, signing pens, wine, etc.; lion dance performances required during the eye-dotting brushes and ink; awards ceremony required when the awards, trophies, plaques, certificates, banners, prize money envelopes, flowers, mascots, etc.; donations Ceremony required check models, donation certificates, flowers and so on. These ceremonial supplies when to use, the use of the order of how, should be clearly explained in advance with the ceremonial receptionists, in order to prevent mistakes.
(5) Pick the type of ceremonial receptionist clothing. In people's minds, the ceremonial reception personnel is tall, wearing a long red cheongsam ceremonial lady and welcome lady. In fact, the dress form of ceremonial reception personnel can be diverse, through the dress should reflect the characteristics of the exhibition activities. Such as car carnivals, Miss Manners can wear a modern and sporty sportswear; Beer Festival Miss Manners can wear fashionable, avant-garde, sexy ultra-short skirts to show personality; business negotiation meetings Miss Manners can wear more traditional professional suits to show the solemnity and prudence. On the color of clothing . It is also necessary to consider the theme of the event tone, as far as possible and the scene of the tone of coordination.