1. personnel on duty. The general manager's office and department managers take turns as the chief duty manager. The specific personnel and time on duty shall be formulated by the general manager's office and distributed to all departments in advance, and the personnel on duty must be on duty on time.
2. Duty time: 1: 00-8: 00.
3. Duty place: the general duty room (monitoring room) of the company.
4. Job responsibilities and management regulations: (1) During the duty, the general manager on duty exercises management authority on behalf of the general manager and is responsible for all the work of the company. (2) Patrol and inspect the implementation of rules and regulations, work discipline, post responsibility system, safety and health, and fire control in the store, and take timely measures when problems are found. Report major issues to the general manager's office. When urgent problems are too late to ask for instructions, they should be dealt with immediately and reported afterwards. (3) Patrol and check the working conditions of employees in various departments and the safety situation of key parts in various regions. Handle possible work accidents, complaints or suggestions from employees or guests in the shopping mall. (4) Supervise the business outlets to open or close on time. Accept and handle complaints or suggestions from guests. (5) Supervise the labor discipline of on-the-job employees, and have the right to fill in the employee fault reminder or employee fault list if serious problems are found. (6) to examine and approve the preferential relief beyond the authority of the highest personnel in the business department. If relief or preferential treatment is needed due to emergency, it shall be recorded in detail and reported afterwards.
5. Duty Discipline (1) The chief attendant must arrive at the post on time, keep a good log on duty, and shall not leave his post without leave. (2) During the patrol inspection of each department on duty, be sure to inform the reception desk of the whereabouts, so as to contact in time in case of special circumstances. (3) Make a good record on duty as required, record important issues or emergencies in detail, clearly and accurately, and submit the record on duty to the general manager's office on the same day and make a report. (4) During the period of duty, irrelevant personnel shall not be brought into key parts such as baths, saunas, guest rooms and restaurants. , and shall not entertain friends and relatives for free without authorization.
6. Check on duty. The manager on duty must be inspected by the general manager or the staff in the general manager's office and truthfully report the situation on duty.