Excellent customer service personal main traits

Introduction: adhere to the position, down-to-earth work, love and dedication, the following I would like to introduce you to the excellent customer service personal main traits article, welcome to read the reference!

Excellent customer service personal main event 1

First, grow quickly, stand out

2x October, comrades entered the ** insurance company this big family, for her here everything is full of unknown, as a new member, she through the understanding and familiarization with the work environment, clear what they have to do, what to do. She used her spare time to enrich her professional knowledge, take the initiative to ask for advice from the old colleagues around her, and play their own ingenuity, it did not take long, she changed from a new member of the know-nothing to master all the claims process, from the collection of documents to the settlement of the calculation, from the investigation of personal injuries to the mediation of human injuries, no matter whether it is a car insurance or non-auto insurance, she can be completed independently, and cope with the situation freely.

Second, improve skills, do a good job

When customers call, the first sentence is always: "Hello! What can I do to help you?" Patiently listen to the purpose of the customer call, and do a good job of recording all the news. For example, if a customer telegraphs for car insurance, we always record the name of the caller, contact number, time of insurance, place of insurance, reason of insurance, and if it involves casualties, we suggest the customer to report to the traffic police and first aid, and inform them of the precautions to be taken in case of injuries. At the same time to do a good job of humane service, and expressed sympathy for the customer's suffering, soothe the customer. Record the form to the fastest time quickly submitted to the scheduling, the scheduling of workers to deal with. Whenever there are customers consulting services, always the first time the customer reflects the situation of the record good feedback to the relevant staff, do a good job of explaining the customer's work. Emphasis on customer complaints and opinions, enthusiastic and patient explanation of each problem, to solve each matter. In this scope can handle, to give timely and clear answers and solutions, can not deal with the report from the upper leadership without delay, can not pass the buck to each other. Since March this year, she transferred to the primary medical review post, actively organize and participate in the traffic police mediation of personal injury accidents, strict control of unreasonable "water" compensation, from a professional point of view to solve the compensation disputes between the owner and the injured. Her participation in mediation of large and small personal injury cases has greatly reduced the cycle of handling personal injury cases, so that car owners are no longer at a loss when dealing with personal injury accidents, which has left a better impression in their minds. In 2010, the provincial company car insurance claims to speed up the service standard competition, she was also named "claims to speed up the raider".

Third, conscientious, service positions

Insurance counter customer service work every day in contact with the majority of the majority of participants, the face of all types of participants, a little inattention, a detailed omission, will affect the company's reputation, image and prestige in the masses, she has a deep understanding of this. In the daily work, strict compliance with the company's management regulations, the use of civilized language, standardize the service attitude, to do "guests have to welcome the voice, ask the voice of the answer, go there to send the voice"; resolutely put an end to the "door is difficult to enter the face of the hard to see, things difficult to do" bad work style. Carried forward the elegant speech, demure and generous style of work, to do the explanation of careful, patient, warm hearts, and everywhere to the outside world to spread the ** company's good service image. She often said one sentence is: "As a company employee, we must be dedicated." Seems like an ordinary sentence, but highlights her noble sentiments. I remember a phone call with a customer, colleagues saw her face sweating, said that temporarily help her to answer the phone first, let her take a break, but she insisted on shaking her head, and then took out two aspirin from the bag and put it in her mouth and said: "It's okay, it's okay, this little problem is nothing, the company's most important thing." Eat two aspirin, insisted on the end of the work, the results because of the delay in treatment, to the hospital to lose three days of liquid, only to cure the disease.

Four, five spring and autumn, writing the insurer's sincerity

In these more than five years, she can be in accordance with the sincerity to treat people, hard work, real to do things, the spirit of self-discipline, conscientious fulfillment of their work responsibilities, and always maintain a strong enthusiasm for work, and strive to strengthen their own construction, and constantly improve the quality of service and service efficiency. In the reception of complaints, it is inevitable that customers will encounter emotional, angry, and even cursing the situation. At this time always remain calm, she believes that the customer is not aimed at customer service staff, just because the customer service staff as a venting object. Because understand the customer, in order to really care about and help customers. She is often quiet, patient listening, because she knows that "listening" can best reflect the customer's attention and respect, but also the most appropriate way to penetrate the customer's heart. When the customer to vent their grievances, dissatisfaction, the heart of the anger gradually released, will want to be sympathetic, understanding, respect and attention, at this time, will cast a concerned look for the customer to send a cup of boiled water, hand over a tissue. It is this simple emotional exchange that expresses infinite sincerity and warmth, understanding and respect. When the customer is concerned about the solution to the problem, will be very sincere to tell the customer: "Let me see how to help you, I am very willing to help you solve the problem!" Hearing such warm words, customers will naturally feel relieved, reduce hostility, and even form a sense of dependence.

Fifth, based on their own work, to create a first-class performance.

Insist on a foothold in the post, down-to-earth work, love and dedication, to do their jobs as a way to realize their own social value, so that the ideals and beliefs in the post glitter. In the daily work, actively improve their ability to fulfill their duties, dedication to the post as their own natural thing, diligently do their jobs. In the work to do a correct understanding of their own, sincere treatment of her, serious treatment of work, fair treatment of management. Strictly abide by the counter service requirements, standardized etiquette, warm and thoughtful, standardized operations, the implementation of the "three one" service: a glass of water, a smile, a greeting. The workday is clear and finished on the same day. "There is no best, only better", the service not only to have awareness, but also technology. We will continue to do a good job in the service work "with a calm heart for ordinary things" and bring the service concept of "creating the best insurance brand" to our customers. With sincere service, sincere smile, rigorous work attitude to win customer satisfaction.

Outstanding customer service personal key facts 2

Since entering the ×××× customer service center work, to now has been five years. Wind and rain have gone through, all the way down, there are ups and downs, there are sorrows, have to pay, have gained. "People live have their own ideals, and I now have only one goal, is in line with the belief that allows customers to meet the user dedicated service", this is the × × × heart.

× × × customer service center from the initial development of a few people to dozens of people now, from the past a single advisory hotline development into a set of multiple services, marketing functions as one of the "air business hall". The team continues to be huge, business continues to increase, which inadvertently gave her responsible for the training work increased pressure, and she with a force of unconvincing tenacity to take on the heavy burden, to meet the challenge. In order to solve the problem of high mobility of operators, which is not conducive to training, she compiled the study manual of ××××, which not only provides a set of specific and complete business materials for staff, but also plays a very important role in improving the comprehensive quality of operators. At the same time, she accumulated materials in her daily work, brainstorming, combined with examples, collated classic case studies, theory combined with practice, to launch a rich and lively training; good at summarizing and innovation, a wide range of knowledge collection, in order to broaden everyone's knowledge; as a bridge between the xxx company and the customer, ×××× service window in the face of a wide range of issues raised by the customer, existing knowledge is far from the (more) Outstanding article from the "secretary does not seek people") is not enough. To this end, she specifically opened the "××××" column, a summary of difficult issues, and the use of rest time targeted training, to guide everyone to learn and use; in the training of new operators, due to the thin base, less contact, often a classroom training down, is still not clear. She will work overtime for them to open a separate stove, until they learn; in order to solve the practical problems, she guided everyone hands-on, respectively, in different types of cell phones set up × × × × Internet parameters and Internet use, to carry out knowledge competitions to stimulate the enthusiasm of everyone to learn, and thus form a stream of colleagues to catch up with a good learning atmosphere, and to solve the problem of the should-know category of training has opened up a shortcut.

After a comprehensive and detailed training work,×××× center representative of the overall quality of a step, in December 20xx, 20xx January achieved the province's business sampling × ×, 20xx February the province's business sampling × × good results.

Fighting is easy, guarding is difficult. She knows that this hard-won achievement is by no means obtained by chance and fluke, relying on everyone's **** with the efforts and accumulation of knowledge. At the same time, she understands the "people-oriented service" reasoning, and actively do a good job of colleagues' ideological work, so that the xxxxx more than 80 people united, to make strength to one place, to overcome the difficulties, all the more important to the overall situation, for the orderly development of customer service work has laid a solid foundation.

On the eve of this year's Spring Festival, her father died of a heart attack. This sudden bad news makes her grief, and deep remorse. The work of the weekday tension, there is no time to filial piety, really should be the Chinese saying that "the tree wants to be quiet, but the wind does not stop, the son wants to raise and not wait for their parents." Watching over her father's spirit, she did not close her eyes for two days, during the day, and dragged her tired body to take care of her father's affairs, at this time, she has to be more brave and strong than at any time. Her father had always placed great expectations on her and actively supported her work. Taking care of everything, on the fourth day, she immediately went into intense work. Enduring this great pain, she restrained her emotions, turned grief into motivation, poured more effort and energy into her work, and handed over a satisfactory answer to her father with the achievements she made in her work, so that her father would be proud of her and feel proud of her. At the time of the Spring Festival, days of exhaustion and mental tension under the double pressure, she fell ill, high fever with cough, despite this, she did not retreat, still with colleagues to stick to their posts. New Year's Eve, it is the family get-together days, in order to complete the work in a timely manner, she did not even have time to rush home to eat New Year's Eve dinner, has been working overtime until more than seven o'clock in the evening before going home. Every Spring Festival in the past five years, she has spent in the blessing of the users, if there was a complaint, then at this moment more is gratified. When millions of different voices through the airwaves to convey the same blessing, feel the user's understanding and support, all the hard work and unhappiness have disappeared. The pursuit of customer satisfaction is not only singing a high note, but also a commitment to the community to the user, a transfer of responsibility. And customer satisfaction is her happiness! It is this kind of sacrifice for everyone, regardless of gain or loss, positive and dedicated attitude has driven all the staff, each customer service representatives to communicate with the customer's emotions y into the ordinary post, the service to improve to the enterprise "lifeline" of the realm!

A few minutes of hard work, a few minutes of harvest. ××x x x with their hard work to win the customer satisfaction, for the enterprise to establish a good image, but also with their own excellent results won the company up and down the unanimous praise. 20xx in x company "service and skills" contest won the individual winner, 20xx in x x province "new business knowledge", won the second place in the "competition", the "new business knowledge", the "new business knowledge". In 20xx, in 20xx province "new business knowledge contest", won the second prize, the same year, was named x company "advanced individual", x company "advanced individual".

Looking back on several years of work experience, × × × has a feeling of extraordinary fulfillment. She said, she did not do everything for the blinding halo, but in order to enhance the quality of their own lives, in order to realize the value of life. However, the realization of personal value is not isolated, but must be tightly linked with the care of the leadership and the hard work of the team. She will continue to work hard, with a view to continue to get the affirmation of the leadership, colleagues recognized, to do an ordinary job in the outstanding people.

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