The leisure department is the business area of the whole club, with the longest customer stay and high complaint rate. In order to facilitate department management and motivate employees.

Enthusiasm, enhance the sense of belonging of customers, establish the development direction of the department, and make the following plans, and ask the leaders to give help and guidance. ?

I. Health

As we all know, health is one of the important conditions that determine the passenger flow of all service industries.

A clean, tidy and tasteful environment will give our customers a better consumption experience. So, in order to create for customers and themselves.

In order to have a better consumption and working environment, we should have practical methods, be fair and rigorous, and not be selfish.

That's Hugh

"Health Standards of Leisure Department", we will write down the standards of each health area in detail by region and post, with handover in each shift, weekly cleaning and daily inspection.

Check and supervise at any time. ?

Second, service.

The concept of service is relative, and the quality is ultimately measured by the audience. So, how can we determine how to treat our dignity?

Where are our clients? In fact, there is a saying that "at first face to face, the most important thing is intimacy."

We believe in machinery and unified service.

Without competitiveness, it is our way out to apply corporate culture and make our own service means. This year, we will

Implement service processes, service standards, detailed services and customer classification requirements.

Insist on training and theory step by step.

According to the actual situation, select suitable managers' successors from employees. Gradually expand the team, lay a good foundation for the peak season next year, and satisfy customers.

Create a good reputation for the company.

Third, safety.

We are a leisure and entertainment industry, and customers come to the store for the services we provide. If even the most basic security is problematic, then

Yao, the consequences are definitely not optimistic. Personal safety, property safety, food safety, privacy safety and environmental safety are not allowed in daily management.

The existence of negligence, how to ensure and find safety problems is particularly important.

All potential safety problems are something we need to explore and solve, and we will.

Combined with the actual situation in the store, improve the plan, make a book and check one by one. And according to the risk level, study and implement it with all the staff of the leisure department.

I also hope that the company will give strong support to this project.

Fourth, personnel.

Employees are the foundation of an enterprise, so it is particularly important to train and help employees. This year, we will focus on the company system.

Mention, rewards and punishments are clear, equally. With humanized management as a supplement, pay attention to the problems encountered by employees in their work and life and give them the most intimate encouragement.

And help employees feel valued and valuable.

Satisfied employees bring satisfied customers, satisfied customers bring satisfied enterprises, satisfied enterprises.

Excellent employees in the industry. Let's care for employees, customers and all those who help us grow.

Verb (short for verb) sells.

The smell of wine is also afraid of the deep alley, so you can't wait for customers to come to your door. Therefore, it is also true that it is necessary to integrate departmental resources and actively sell.

The content of active service in our work.

Good things should be shared with everyone, and we will add the company's services except Netsun to the service process.

In the secondary service, secondary sales are bundled. Secondly, apply for sales staff and train our sales skills and speech skills.