Recently, an internal training manual of Haidilao was circulated on the Internet. The three-day intensive training may tell us how the "abnormal" service of Haidilao, which is known as "you can't learn", was refined.

Haidilao was founded in jianyang city, Sichuan Province in 1994. It started with four tables. After nearly 21 years of development, up to now (February 8, 2113), Haidilao has 86 restaurants in 24 cities in China, and it is still expanding. Haidilao has only one store overseas, which opened in Singapore in February 2112.

Zhang Yong, the founder and chairman of Haidilao, has kept a low profile for many years, and basically did not appear in the media except for a few interviews. He is very confident about his business growth model, including basically not lending to banks (except for a few short-term loans), not introducing venture capital, only doing direct sales mode, and individuals basically occupy all the shares of the company. He is very cautious about listing, thinking that taste is not the most important standard for catering enterprises, and most senior managers are selected from the grassroots.

Day 1

1. Three goals of Haidilao

1. Create a fair and just working environment in Haidilao;

2. Committed to changing the values of fate with both hands and making fishing in Haidilao a reality;

3. Open sea fishing to the whole country.

Second, the service tenet of Haidilao

1. Careful, patient, thoughtful and enthusiastic;

2. Every little thing of the guests should be done as a big thing.

3. Four employees of Haidilao are not allowed

1. Don't show your face to the guests and don't quarrel with them;

2. Don't despise or talk about guests because of their dressing.

3. Don't talk about guests because you know or know them;

4. The items left by the guests in the restaurant can't be taken for themselves, so they should take the initiative to hand them over to the bar.

Fourth, the meaning of "fishing at sea"

1. Explanation to employees

Sea: the sea is vast (with endless brands);

bottom: the principle of employing people in Haidilao, every employee must start from the bottom;

fishing: comprehensive quality, hard-working hands to change their own destiny.

2. explanation to the guests: the hot pot in Haidilao has endless food like the sea, and everything is available for customers to taste.

5. Principles of employing people in Haidilao

You must be diligent, even if you are stupid, we are willing to teach you.

6. 14 positions in Haidilao

Store manager, lobby manager, back hall manager (kitchen), bar, doorman, driver, security guard, key staff, receiving goods, nail-dressing (the best staff), shoeshine (the best staff), amusement park, electrician and quality inspection staff.

VII. Requirements of the training base for employees

1. Waiting in line for dinner, you must wait in line, and you are not allowed to be the first;

2. Save food;

3. When eating, your feet are not allowed to trample on tables and chairs, and you must put your feet on the ground. If you violate the penalty, clean all tables and chairs in the dining hall;

4. You must say "thank you" to the chef when cooking;

5. You are not allowed to leave the training base without approval. If you violate it, you will be removed directly;

6. Appearance requirements:

Boys: You must keep a cut, shave your beard and cut your nails;

Girl: No eyebrows, no gold and silver jewelry, no fingernails. Married women can wear a wedding ring.