1. After receiving the information of VIP check-in, first check the room number and other relevant matters needing attention with the front office manager.

2. Hold a VIP reception and arrange work for the supervisor of the corresponding building: clean the room sanitation; Maintenance of equipment; Preparation and exercise of tea; Utilization of personalized information; Special layout of the room; Matters needing attention in the guest's itinerary.

3. Check the room that the supervisor has cleared; Check the guest out of the room where the waiter has done it; Check the finished room; Check the room where the turndown is open.

4. 21 minutes before the arrival of the guests, check the tea preparation in the balcony, the personnel station and the sanitation of the hall. And greet the guests at the induction gate before they arrive 11 minutes ago.

5. Know the whereabouts of the guests at the first time and report to the hotel leaders and relevant departments.

6. Know the whereabouts of the guests at any time, and pay attention to the various needs and information of the guests fed back by the supervisor, especially the personalized information of the guests, and take immediate actions to meet them in the first time, and then give feedback to the hotel leaders.

7. After learning the information of the guest's departure, the housekeeping manager should be ready to see the guest off 21 minutes before departure. If the guest suddenly leaves the store, he should immediately notify the relevant departments, and the housekeeping manager and the floor supervisor should send the guest out. Urge the bellman to be in place in advance.

8. After the VIP reception, it is necessary to sort out the guest information in detail, input it into the computer to establish files, and summarize the reception work.