Job Responsibilities of Hotel Marketing Department

In today's social life, job responsibilities are more and more widely used in life, and formulating job responsibilities is conducive to improving work efficiency and quality. What problems should we pay attention to when formulating job responsibilities? The following is the job responsibilities of the hotel marketing department supervisor I collected for you. Welcome to read it. I hope you will like it.

Responsibilities of the Head of Hotel Marketing Department 1

1. Be fully responsible for the overall development of hotel projects, formulate development plans and implement them;

2. lead the employees of all departments to complete the planned objectives of the hotel around the profit targets and work issued by the company; Prepare the budget and final accounts of the hotel, and strictly control the operating costs and various expenses;

3. According to market changes and development, formulate feasible marketing strategies, and organize their implementation and effective control;

4. Be responsible for the public relations between the hotel and people from all walks of life, pay special attention to the reception of important guests, and create a good internal and external image;

5. Be responsible for the establishment, training and management of the hotel team to improve the service quality and staff quality of the whole hotel;

6. Be fully responsible for safety management, food hygiene, public security and other work to ensure the personal and property safety of guests and employees;

7. Complete other tasks assigned by the company. Responsibilities of the head of the hotel marketing department 2

Requirements:

1. To work according to the procedures, the civilized duty post must use service honorifics, be familiar with the contents of the hotel guest service guide, provide quality services to the guests and answer questions.

2. Strictly abide by the disciplinary requirements stipulated by the Security Department, and earnestly perform the post responsibilities.

3. During working hours, unconditionally obey the work arrangement and various instructions of the leader.

4. strictly abide by the principle of confidentiality, and it is forbidden to disclose the contents related to hotel security to any irrelevant personnel.

5. Check the safety situation according to the area where the post is responsible, find all kinds of hidden dangers (supervise employees to implement store discipline and rules), deal with the problems in a timely, active, accurate and decisive manner, and record and report to the superior.

Job responsibilities:

1. Duties of supervisor: inspecting posts, patrolling, guiding, organizing deposit, improving the work efficiency of guard posts and providing quality safety services for guests, handling various problems such as fire, public security and complaints, and leading the work assigned temporarily.

2. Understand the situation of floor patrol, construction personnel and hot parts.

3. Select reliable candidates when organizing the mortgage, and no mistakes are allowed.

4. Check the quality of security service of guard posts, and reduce or put an end to security service complaints due to personal reasons.

5. Be responsible for managing daily work and temporary adjustment of police force. (The adjustment scope includes: opening the guest safe, changing posts and temporarily adding posts)

6. Do a good job handover between classes. Do a good job in continuing the unfinished business. The duty record is neat and clear.

7. Understand the unfinished work, consult the supervisor's duty record and notice of major events. 15 minutes in advance, the team lined up to call the roll, to convey all kinds of hotel activities, vehicle arrangement, post allocation and equipment inspection.

8. Understand the occupancy rate, the number of VIP rooms, and the room numbers of government officials, celebrities and group leaders. For the VIP elevator, arrange to get the key from FCC and notify the duty room of the engineering department. After checking the elevator, both parties will sign for confirmation.

9. know about the vehicles outside the lobby, the guests in the east and west of the tea garden in the lobby, the foreign currency exchange personnel at the front desk, and the guards check the dead corners according to the patrol route.

11. Understand the layout of the banquet hall in the hotel, conduct on-site safety inspection 31 minutes before the banquet meeting, and follow the event handling procedures when problems are found.

11. Check the storage of keys of walkie-talkies, decoders and inspectors, and report the number of keys stored by employees to the supervisor, the situation of opening doors, decoders, elevator hoods and crisp garden cards. BSP input and transmission.

12. Don't stay in P1 office without special circumstances. To keep the examination room clean, no smoking, no chatting, no sleeping and other violations.

13. Timely report the night public security problems and the handling of employees' disciplinary problems.

14. In case of major public security and fire control problems or problems that are difficult to solve, it is necessary to report to the security manager in time and take corresponding treatment strategies.

15. The peripheral patrol should ensure a good order, and check and record the parking of social cars at night. In particular, taxi drivers who queue up at night should ensure that there are no gambling, alcoholism, loud noise and public security problems in their cars. 16. Check that the guards are late and leave early, and record them in the supervisor's book, and fill in the form for personal leave and sick leave at the secretariat according to the regulations of the personnel department. 17. Earnestly complete the investigation and control work of public security organs, and immediately take measures to monitor (notify FCC) and report to the superior if suspicious personnel, suspicious items and suspicious situations are found in the lobby. 18. The early shift supervisor will check that the walkie-talkies are often used by the guards during the day shift, and the middle shift supervisor will check the number of walkie-talkies used during the day shift, and check if there is any damage. 19. The walkie-talkie shall be stored in the inspection room and handed over to the night shift supervisor by the middle shift supervisor for safekeeping. 31 minutes before the meeting, the supervisor will ask the equipment keeper to prepare the walkie-talkie, keep it and hand it over. 21. Keep the area clean and provide quality service for the guests.

The guard of this post should have "seven knowledge", "one ability" and "one meeting"

Seven knowledge:

1. Know all kinds of emergency and emergency handling procedures of the hotel and the specific work contents of this post.

2. Know all kinds of activities held by the hotel and reception procedures for important guests.

3. Know the fire-fighting equipment, performance model, quantity and location of facilities in the area where the hotel belongs.

4. Know the room numbers and directions of all evacuation stairs and floors in the hotel area.

5. Know the contents of the hotel guest service guide.

6. Know the hotel visitor registration procedures and the scope of use of various certificates.

7. know the Chinese and English names of the heads of all departments in the hotel and the locations of the offices.

I can correctly use various types of fire extinguishers.

later: I will have a general conversation and communication with the guests in simple English. Responsibilities of Head of Hotel Marketing Department 3

Responsibilities

1. Be responsible for formulating the company's operating rules and regulations, systematically planning the annual work plan, formulating standardized and standardized work processes, and supervising the implementation after approval by the general manager.

2. Responsible for organizing personnel to provide data support and special research reports for major decision-making matters. Responsible for regularly presenting the company with the analysis of the current business situation and the forecast of the future.

3. Manage and coordinate the work between various departments, ensure the overall function of the company's operating system, and report major issues to the general manager for ruling.

4. Be responsible for organizing the formulation of the company's economic responsibility system assessment system and detailed rules for the implementation of assessment work, and publishing the monthly assessment scores in time.

5. preside over the overall design scheme of the company's operating system, be responsible for the company-wide operating investment budget scheme, and organize its implementation after approval.

6. Pay close attention to the international and domestic information industry trends and trends, evaluate the impact of major information technologies, and put forward opinions and suggestions for the company to introduce advanced information technologies.

7. Be responsible for reviewing and evaluating work efficiency, dealing with existing problems and making job evaluation.

8. Be responsible for guiding, managing and supervising the business work of subordinates in various departments, improving the quality of work and service attitude, and doing a good job in performance appraisal, reward and punishment of subordinates.

9. Be responsible for organizing and perfecting various management systems related to their professional management formulated by various departments.

11. Media promotion management (website promotion, media strategy formulation);

11. Be responsible for organizing business training for company personnel.

12. Complete the work temporarily assigned by the general manager.

Position

1. Responsible for organizing and coordinating the completion of the company's annual production and operation plan;

2. Be responsible for organizing, promoting and implementing the medium and long-term development plan of the company;

3. Due to the serious distortion of research information, which affects the company's major decisions and causes losses to the company, it should bear corresponding economic and administrative responsibilities. Responsibilities of the Head of Hotel Marketing Department 4

Responsibilities

Promote the banquet specifications and software services of the hotel by receiving or visiting customers every day.

1. Make a one-week visit plan and submit it to the banquet sales manager. At the weekend, I will review the week's visit with the banquet sales manager and make a summary.

2. Fill in the card, make a sales report and record each visit in detail.

3. report the harvest of each visit to the banquet manager.

1. communicate closely with the sales department and handle the activities of the sales department.

2. Visit banquet customers.

3. Solve the needs of the visiting guests, provide the necessary information to the guests, and advise them to refer to it. Once the activities are confirmed, we will discuss the final details with the guests.

7. Draft the confirmation letter and ask the guest to send back the confirmed copy.

8. If there is any change in the established activities, a change form shall be filled out.

9. Check the reception preparation on the spot, ensure that all the arrangements are fulfilled, and coordinate with the banquet hall manager to ensure the implementation of reception services.

11. Coordinate with relevant departments to solve the special needs of guests.

11. after the activity, send a thank-you letter to the customer.

12. After the banquet, collect the guest's feedback, and if there are any problems, feed them back to the banquet hall manager in time for timely treatment and correction.

13. Handle special affairs related to banquets assigned by the marketing director, participate in hotel activities, and do a good job in public relations.

quality requirements

basic qualities: strong sense of professionalism and responsibility, noble professional ethics and good sense of discipline.

natural conditions: good health, good appearance and elegant temperament. Height: 1.74 ~ 1.79 m for male and 1.65 ~ 1.68 m for female.

education level: have a college education level or above.

foreign language proficiency: fluent English conversation ability, reaching intermediate level.

work experience: I have more than two years of banquet service experience in the catering department, and I am familiar with the promotion skills and sales strategies of foreign sales, the service contents and facilities of the restaurant, and the politics, economy, culture, customs and common sense of the country of origin, as well as foreign etiquette and etiquette. According to the division of labor, I can bring in tourists and complete the task. Special requirements: have public relations ability, negotiation ability, be good at contacting all kinds of guests and maintain good interpersonal relationship with customers. ;