1.3.15 International Consumers' Rights Day Activity Experience

Recently, Gansu Province, Zhangye City Ganzhou District Consumers' Association is exceptionally busy, the Association through the organization of consumer rights volunteers into the community, into the square, in-depth distribution of publicity materials, accepting the masses of consultants to the masses of publicity consumer rights knowledge, guide consumers rational consumption, civilized consumption.

During the activity, the consumer rights volunteers introduced the precautions for identifying counterfeit and shoddy goods in daily consumption, how to defend rights when consumer rights are infringed, and answered questions and clarifications for the public on the spot. At the same time, the district consumer association also through the community electronic screen broadcast "guarding the safety and smooth consumption" consumer rights annual theme details, so that the residents of the "guarding the safety and smooth consumption" annual theme of the main content has a certain understanding.

It is reported that the publicity activities have nearly a thousand people to participate in the distribution of "guarding the safety and smooth consumption of" the theme of the year of consumer protection brochures, consumer rights to understand the card, the elderly consumer fraud prevention guidelines, wastefulness is shameful and saving glory and other promotional materials more than 1,000 copies.

In Shanghai, on the eve of the "3-15 International Consumer Rights Day", Huangxing Park Sub-branch of the Yangpu District of Shanghai Postal Reserve Bank carried out "Financial Knowledge in the Community" activities to popularize the financial knowledge of the community residents to enhance the awareness of financial risk prevention, and to protect the interests of the community. The company's main goal is to provide the best possible service to its customers, and to provide the best possible service to its customers in the future.

2. 3.15 International Consumer Rights Day

Strictly speaking, "3.15" is not really a "festival". The International Consumer Union organization in 1983 to determine the annual March 15 for the International Consumer Rights Day, thus expanding the publicity of the protection of consumer rights and interests, so that it is valued in the world, in order to promote cooperation and interaction between countries and regional consumer organizations, in the international scope of the better protection of the rights and interests of consumers. In China, the CCA publishes an annual theme every year, and this year's theme is "Credit Makes Consumption More Assured". So from this point of view, if only the "3.15" is understood as a "holiday", it may be difficult to achieve the original purpose of the activities set up, but also difficult to play a real role in the protection of consumer rights and interests.

3.3.15 International Consumer Rights Day

Consumer Rights Day is only one day a year, but the rights of consumers need to be effectively defended every day of the year. This year, is the "14th Five-Year" new journey of the first "3.15". We have seen some new changes. The theme of "Safeguarding Safety and Smooth Consumption" is timely as it addresses the problems and people's livelihoods directly. "Improve the consumer environment, strengthen the protection of consumer rights and interests", "improve the consumer environment, so that residents can consume, willing to consume", "to provide consumers with more convenient and comfortable services and products". These statements in the "14th Five-Year Plan" and this year's government work report show that the country's efforts to protect consumer rights and interests have increased, which will further boost people's confidence in consumption. Looking forward to such a top-level design can bring more changes in the state of management in the field of consumption, so that consumer rights and interests are more strongly protected.

4.3.15 International Consumers' Rights Day

"3.15" was originally called "International Consumers' Rights Day" and was first organized by the International Organization of Consumer Unions (IOCU) in 1983. The International Consumers' Union (ICU) was established in 1983 with the aim of expanding the publicity of consumer rights protection and better protecting consumer rights and interests on an international scale.

China is a large consumer market, and consumption has been the first driving force of our economic growth for many years. The rights and interests of consumers are closely related to each of us. According to the national consumer association organization accepts complaints statistics, in 2020 the national consumer association organization *** accepts consumer complaints 982,249 cases, solved 749,317 cases, complaint resolution rate of 76.29%, for consumers to recover economic losses of 156,393,000 yuan. Among them, 5,864 complaints were doubled due to fraudulent behavior of the operator, and the amount of doubled compensation was 8.25 million yuan. Received 1.25 million visits and consultations from consumers throughout the year. However, consumer rights is a long way to go.

Along with economic development and technological advances, consumer upgrading continues to accelerate, and the constant emergence of new consumer businesses and new modes of consumption, while meeting the diversified needs of consumers and enhancing the convenience of consumption, has also exposed the risk of insufficient safety and security of consumption. The Analysis of Complaints Received by the National Consumer Association Organization in 2020 shows that hotspots of consumer complaints have shown new changes, and the CCA Annual Theme Survey Report 2021 released on the same day of the event also reveals pain points and blocking points in the field of consumption, and sorts out annual hotspots of consumer safety issues such as food and beverage wastage, prepaid merchants running out of business, false propaganda and leakage of personal information, which involves food security, personal property The company has also identified a number of hotspots for consumer security issues, including food security, personal property security, personal safety, and personal information security.

5.3.15 International Consumer Rights Day

On March 14th, at 10:00, the "3.15 International Consumer Rights Day Publicity and Consultation Service" was held in Heping District, Heping Road, Golden Street. Heping District Consumer Association and the Heping District Market Supervision Bureau of Food, Medical Devices, Intellectual Property Section, and persuade the market supervision, Xiaobailou market supervision and other 12 publicity service window, around the "guarding the safety and smooth consumption" of the consumer rights protection year theme, to the vast number of consumers to carry out consumer knowledge, the concept of consumer science and technology publicity.

This activity by setting up large display boards and other ways to publicize scientific consumer knowledge, show the relevant functional departments of consumer rights initiatives and achievements. The site **** set up 12 booths, respectively, financial consumption, online shopping counseling, legal counseling, counterfeit recognition, consumer rights, complaints and other booths. In each booth, relevant industry organizations, public enterprises, complaints and docking units and other departments have arranged professionals to answer questions for consumers.

Consumers came to the event in an endless stream and the atmosphere was warm. They can not only learn about consumer knowledge, but also receive relevant publicity materials on consumer rights, learn the relevant laws and regulations, and more on-site counseling or complaints about a variety of issues.

According to statistics, service consulting activities on the day of **** issued thousands of publicity materials, accept consumer consultation more than a thousand times. From the on-site consulting situation, food safety, financial consumption, rent and purchase of housing, network transactions and other content is this year's advisory hot spot.

Heping District Market Supervision Authority said the relevant person in charge of the publicity and consultation activities to actively respond to the demands of consumers, in the maintenance of the legitimate rights and interests of consumers at the same time, to create a safe and secure consumer environment and social synergy **** governance of a good atmosphere.