Summary of the working mode of cashier foreman Part I: Time flies. SF has been working for almost three years, and has experienced many ups and downs and learned a lot. With the correct guidance of the leader and the support and help of my colleagues, I can be strict with myself, better perform my cashier duties and successfully complete my work tasks. On the whole, I have gained a lot:
As a cashier foreman, I am a cashier first. I think I have high professional quality and good moral quality, and I have a great sense of responsibility for my work. Only when your business level is high can you win the support of your colleagues and better guide the people below. Although I have been working as a cashier for almost three years, I have made some achievements, but these achievements are still not enough. With the development of the company, I put forward new requirements for the cashier's work. Through learning, I can always master computer operation technology first, and I can also clearly guide my colleagues below.
As a cashier, I think I deserve it, but as a manager, I am really ashamed of the promotion and trust of the company. I am too lacking in the working ability of managers, such as organizational ability, leadership ability, expression ability, self-confidence and so on. Lack of self-confidence in my work is my achilles heel, so I often remind myself to be careful and not neglect anything. But the more cautious you are, the more nervous you are, and the result is often counterproductive.
There is a saying that "a flock of sheep led by a lion can defeat a flock of lions led by a sheep". As an enterprise manager, he should be like a lion, so that his enterprise will be invincible. This is the mission that managers should and must complete. We should correct our thinking and change our previous ideas. Change work from passive to active, because you are no longer a grass-roots employee, so you should pursue your work as a career, have an enterprising heart to climb the peak forever, swim against the current, or you will retreat if you don't advance. If you want to develop in your career, you must make some achievements to arm your mind and enrich your experience to adapt to this social competitive environment of survival of the fittest.
How many times in life? In the days to come, we should turn our thoughts into actions and paint the blueprint for the future with our diligence and wisdom.
Summary of the working mode of cashier foreman Part II: 20xx years passed quickly. During this year, I strictly required myself to consciously fulfill the hotel rules and regulations, do the duties of cashier supervisor, and conscientiously complete every work assigned by the leaders. Now I will summarize the work of the past year as follows:
Obey management and learn with an open mind.
As a cashier supervisor, the most important thing is to understand your responsibilities. Under the reasonable arrangement of the leader, you should work hard to complete the business assigned by yourself and study business knowledge seriously. Whether it's the cashier at the front desk or the cashier in the restaurant, everything you say and do must meet the hotel standards. Keep in mind the cashier's duty requirements and work discipline, accept the criticism of leaders and the suggestions of employees with an open mind, persist in learning from leaders and colleagues, learn from the strengths of others, and strive to enrich and improve themselves. Second, pay attention to details and service first.
Our job is to face the guests directly, and the cashier is the last link of the whole job. As cashiers, we should bear in mind that the service should be 100% attentive, and we should bear in mind one sentence: service is no small matter, and everything starts with details. Just like this, more consideration for the guests will improve the quality of service. A little accumulation and progress can not only prove one's ability, but also add luster to the cashier's work. Work hard, the customer is God. Of course, it is inevitable to make mistakes in the face of guests, but we should understand the difficulties of customer service, reflect the problems to the leaders in time, and handle them flexibly on the basis of adhering to principles.
Respect your work and respect everyone.
As a cashier supervisor, I told the cashier that to be an excellent cashier, we must have a positive, enthusiastic, proactive, thoughtful and patient attitude to serve every customer. Occasionally, we will encounter many unpleasant things at work, but we must overcome them all and not have negative emotions at work, because this will not only make us feel bad, but also affect our customers in customer service. We meet different guests every day. Different guests have different tempers, so we should provide different services for different guests. Always keep a smile on your face when facing the guests, provide meticulous service, make the guests feel cordial, treat the guests like their own relatives, and get the recognition of the guests. This is successful service.
Fourth, clear the goal and correctly grasp it.
Facing the cashier work, I told them to look at the work from a learning perspective, not only to do their own job well, but also to master the cashier operation process and cashier tools skillfully. There is a lot to learn. Set a direction for yourself from the beginning of your work. To what extent, you should give yourself a perfect explanation, define your goals, and make yourself more aware of what you are doing and what you need to do next.
Fifth, make persistent efforts to achieve good results forever.
There are no good individuals, only good teams, and there are rewards every year. 20xx has arrived. I firmly believe that under the leadership of our leaders, we will unite as one and usher in a great leap year.