Front desk work situation of personal experience essay 5

We get from some things on the epiphany, write an experience, record, so that can develop the habit of thinking. I believe that many people will find the insights difficult to write. The following is my organization's personal experience of the front desk work situation example, welcome to read!

Front desk work situation of personal experience essay 1

The upcoming past ____ year is a full and busy and happy year. At the end of this year, I stand in the new and old time station, look back to the past, look forward to the future, can not help but think a lot. In the past year, under the guidance of the group, in the department of leadership care and help and friendly cooperation between colleagues, my work and learning has been a significant development.

First, strengthen the business training, improve their own quality

In the front desk supervisor, foreman and colleagues of the enthusiastic help, my business skills have improved significantly. Front Office Department as the front of the hotel, each employee has to directly face the guests, so our staff's work attitude and quality of service reflects the level of service and management level of a hotel. And the front desk is the face of the most core part, I know my responsibility, one of their own negligence will bring economic losses to the hotel. So in the work, I am serious and responsible to do a good job in every job, proactive to other colleagues to learn more professional knowledge, in order to strengthen their business level. Only in this way can I make myself in the business knowledge and service skills to further improve, in order to better provide quality service to guests, so that guests are pleased.

Second, "open source, cost control" from the small things from me

"Open source, increase revenue and expenditure" is the pursuit of each enterprise. Under the leadership of the departmental leaders, we actively respond to the hotel's call to carry out cost-saving activities to control costs. In order to save costs, we use the recycling of used welcome cards for the hotel's internal staff, when the HSE room to check in, when the SALES to take guests to visit the room, we use these used welcome cards to load the key in order to reduce the amount of use of the welcome card, to the hotel to save costs. Printed report paper is used to make drafts, and all kinds of reports are printed on both sides as far as possible. Through these controls, the hotel revenue generation for the front desk should make a contribution, but also to do their own little power.

Third, to strengthen their own sales awareness and sales skills, improve the housing rate

In the department of leadership training to help, I learned some sales tips. How to report room rates to the guests, what kind of guests report what type of room rates? How to recommend a better room type to the guests who have reservations? And so on. Here I would like to thank our department head for unreservedly imparting these sales knowledge to us. In addition to increasing my own knowledge, I also actively make my own efforts to promote casual room sales. As long as the guests to the front desk, I want to do everything possible to let the guests stay, even if it is UG. so as to strive for a higher occupancy rate.

Fourth, pay attention to the coordination between departments, and colleagues friendly

The hotel is like a big family, departments and departments in the work will inevitably happen some unpleasant little things. As the hub of the entire hotel, the front desk has a close working relationship with the catering, sales, rooms and other departments. So in the daily work life, I always pay attention to their own words and deeds, take the initiative to deal with the various departments and colleagues to deal with good relations, respect for others at the same time also won the respect for themselves. Family and all things prosper, only in this way, our hotel, our group can make great progress.

In this year, I have grown a lot, learned a lot, but the shortcomings I also y realize and appreciate.

1, the lack of flexibility and initiative in the service, because of the fear of doing wrong and dare not boldly do.

2, encountered unexpected events, the lack of good psychological quality, can not calmly deal with the problem.

3, in the reception of large conference team can not be very good control of the room.

The new year is about to begin, I will be in the hotel under the leadership of the leadership, down-to-earth, serious work. Proactively cooperate with the foreman, supervisor and leaders to complete the work, and strive to improve their overall quality, improve service quality, correct those deficiencies, and do a good receptionist. Strive to achieve better development in the group on this excellent platform, for the group's prosperity and dedication to their own modest contribution.

The front desk work situation of the personal experience model 2

To be able to work in the property front desk achievements naturally means that I paid a lot of effort, after all, the process of development of the workplace would have needed to be serious and responsible in order not to lag behind, so I can always maintain a positive attitude towards the work and conscientiously complete the tasks set by the leadership in the usual work, but also to seriously receive the customer and reflect their own good service. However, through the analysis of past work so that I understand their own shortcomings, now I am in the property front desk position to complete the work of the following summary.

Seriously receive customers so as to maintain a good image of the property, in the front position naturally understand their own efforts on behalf of the image of the property, so I have been committed to the level of service to enhance in order to give customers a good experience, on the one hand, to find ways to enhance the customer's goodwill so as to reflect the property's good image, and on the other hand through the promotion of the business and the handling of the property owners to convert the other party into a property. On the other hand, through the business promotion and processing so that the property owners into property, for me in this regard, the completion of the work is also the responsibility of the front desk staff, so I can seriously do a good job of the work of the front desk and reflect on their own shortcomings, and I can also strictly abide by the provisions of the property in the work of the leadership of the recognition of the work of the property, except that I should be working harder for the property's development in the future.

Do a good job of business knowledge to learn and handle in order to better help customers, through the recent work in the premise of the efforts to make me understand the business knowledge is very important thing, after all, in the process of receiving customers often involves business issues, so you want to get the recognition of the customer through the exchange of natural have to improve the overall quality of their own line, I recognize this point after the very much! After I realized this, I paid great attention to the completion of the work of the front desk and strengthened the learning in this regard, in addition I will also be through the exchange of departmental leaders to recognize their own shortcomings, although the improvement of the way of work is not easy but also with the accumulation of experience so that I have made a lot of progress.

Record important information and arrange appointments for customer visits, I often receive customers through the process of communication to know the other side of the intention, so I will inform the leadership in a timely manner so as to know whether the other side of the time to meet with the customer, in which case it will be notified to the other departments of the staff of the conference room to clean up, but also I will record important information and feedback to the departmental leadership between the end of the day, I will record important information and feedback to the departmental leadership, I will also record information and feedback to the departmental leadership. For me, the recording and feedback of information is also the responsibility of the front desk staff, naturally, I can do it seriously, and I can also do a good job of organizing documents and preparing reports and other public beatings.

Past efforts in the work of me is also the accumulation of experience, after all, only to have a greater understanding of their own responsibilities to be able to work through the efforts of the leadership of the recognition, but also for the work of the deficiencies that exist in the work as soon as possible need to be improved so as not to affect future development, in short, I will bear in mind that the leadership of the work of the teachings and conscientiously fulfill the duties of the property front desk staff.

The front desk of the work situation of the personal experience 3

Time is always fleeting, in ___ work has been nearly two years, in my tenure has been conscientiously fulfill their work responsibilities, and better to complete the work of the task. Now the two years of work is summarized as follows:

First, the daily work of the front desk:

1) telephone answering transfer: seriously answer any incoming calls, to be able to euphemize and reasonably on the harassment of the phone, to improve the efficiency of the work

2) daily attendance: download the attendance data for each week, to see the record of unpunctured and reported to the manager of each department, to be verified and strictly register the leave slip and the overtime slip and employees are not bad. Overtime single and employees are not bad situation, timely update reported to the department manager staff attendance, to ensure that before the 20th of each month to report the monthly attendance statement.

3) reception: reception of foreign guests, timely invitation to the parlor to prepare tea and wait.

4) Receive and send courier: daily signing of the express is the nature of the work will be delivered to my hands in a timely manner, items such as (large parts, fee target material, etc.) will call the receiver to the front desk to receive, if it is not related to the nature of the work of the items signed notification to the person to the front desk to receive the cha.

5) copier and copy paper management: every day copying a lot of people copying a lot of documents, it is inevitable that there is a paper jam, from the copier to take out the paper, and do a good job of the daily maintenance work, some of the company will not use the copier employees I will patiently teach them how to make, some of the documents will be handed over to me so that I can copy them, the copy paper to receive the commissioner of the department to collect, to reduce the waste of paper, and to reduce the number of people who are not using the copier. The situation.

Second, the work of integrated affairs:

1) drinking water barrels of water found to be insufficient to let the water station to send water in a timely manner, cleaning supplies need to be registered before the use of the warehouse in a timely manner to check the use of checking for leaks and fill in the gaps, registration of the need for items to be declared, declared to contact with the seller.

2) Issuance of quarterly labor insurance and other company benefits, and the departmental clerks to contact the front desk issued in the issuance of the departmental items.

3) If the personnel changes are large, contact and register the need to change the location of the personnel, to reduce the inconvenience of the work.

4) monthly to human resources inquiries the month over the birthday personnel, making lists to arrange the front desk venue to contact the cake room to set the cake and notify the driver master to the cake

5) the company's liquor stored in the third parlor to receive and store the need to register the records.

Third, the organization of staff activities:

Once a year at Christmas I will set up the venue, contact the printing company to design the appearance of cards and posters, the design of the lottery link and notify all departments of the clerk of the activity time and place, and on the spot to issue prizes.

This work has taught me a lot, in the future work, I will strive to improve self-cultivation and connotation, to make up for the shortcomings of the work, in the future learning to constantly summarize the experience, with a humble attitude and full of enthusiasm to do my job, to play their own potential for the construction and development of the company's contribution to their own strength! With the company *** with progress!

Front desk work situation of personal experience sample 4

Time flies, unknowingly ushered in a new year. In the upcoming past year, I am in the company's leadership and colleagues care to help, successfully completed the corresponding work, is now a summary of the work of the year.

First, reception reception

20__ January to July, I engaged in reception work, reception staff is to show the company's image of the first person, in the work, I am strictly in accordance with the company's requirements, uniforms on duty, enthusiastic treatment of every visiting customer, and guide to the relevant office, for the leadership to provide a convenient, but also for the convenience of customers. Over the past year, *** counted the reception of users up to about 1080 times.

Second, the meeting reception

1. External meeting reception

Participated in the reception of the Shenyang Unicom province-wide financial meeting, the operation and maintenance department working meeting, human monitoring training meeting, the province's g-network operation department working meeting, Shenyang Branch and Shenyang Branch *** with the convening of the business analysis meeting and other large-scale meetings, in this kind of external meeting, strictly in accordance with the meeting demand High standard layout of the venue, actively coordinate the hotel related matters, and do a good job in the process of the meeting services, in the process, I learned more to treat people, service gifts and other related knowledge, accumulated a lot of experience.

2. Internal conference management

Reasonable arrangement of conference rooms according to the needs of various departments, so as not to cause conflict in the meeting, and pay attention to do a good job in the relevant registration, as well as meeting room hygiene to maintain, the public goods of the aftermath of the inspection and other work.

3. Video conference management

When the headquarters or provincial video conference, according to the notice requirements, half an hour in advance to open the video system, to ensure that the meeting is accessed on time, there is no case of delayed meetings this year; in the convening of the meeting of the county and district, in advance of the meeting booking, call the terminals, to ensure that each county and district can participate in the meeting normally.

Third, the cost of reimbursement, contract entry

In this regard, in strict accordance with the company's requirements, Monday summary of the collection of reimbursement documents, Tuesday to find the leadership to sign the erp system, and do a good job of registration. Over the past year, more than 1080 reimbursement documents were entered. Contract entry more than 20.

Fourth, the work of comprehensive affairs

July 20__, due to departmental personnel changes, I was transferred to the office, engaged in public security inquiries, external document signing, labor unions, office supplies, canteen management and other work. At a later stage, I took over the work of information editing, meeting minutes, the window of the United Nations, and administrative library management.

By the end of November, **** reception of public security inquiries about 250 times, and to do so with a warm attitude, in strict accordance with the company's regulations. Sending and receiving about 90 external documents, to achieve timely uploading and dissemination, without delay, without error. Reporting 20 pieces of information, picking up two issues of the window of Unicom.

Notebook, desktop and other small fixed assets to do a good job of registration and access to storage, timely contact repair outlets, computer maintenance and repair, and strengthen its communication, and asked to provide us with a spare machine, so as not to delay the normal work.

Fifth, other work

In the completion of their own work at the same time, conscientiously complete the random work assigned by the leadership, and actively participate in the activities organized by the company to assist the leadership of colleagues in the preparation of the first staff games; in the Shennian Unicom honesty speech activities in the first place; Shennian Unicom honesty speech contest was awarded the third prize, is currently actively preparing for the annual cultural performances summary of the program, Selection, performance and other work.

Sixth, the work of the shortcomings

In the work of the initiative is not enough, less communication with the leadership, the matter is not well thought out, not enough detailed. Lack of writing skills, in the information reporting link did not do in a timely manner to seize the company's information highlights, resulting in the quantity and quality of information is not high, affecting the company's information ranking in the province.

VII, 20 ___ work plan

1. Strengthen their own learning, combined with the actual Ministry of General Affairs, more from the details of the consideration, follow the leadership intentions, coordination of internal and external relations, and more for the leadership to solve the problem.

2. Actively learn from other units, hotels and other conference reception experience, improve the level of reception, enhance the company's image.

3. Do a good job in the labor union, launch meaningful activities, strengthen communication and exchange, and the "labor union warmth" activities continue to carry out.

4. Strengthen the management of the cafeteria, market research, increase cost control efforts to create a warm and comfortable, inexpensive dining environment.

20__ year is about to pass, full of challenges and opportunities of the year is coming, in the new year, I will summarize the experience, to overcome the shortcomings, to strengthen learning, for the development and growth of the company to contribute to their own modest efforts.

The front desk work situation of the personal experience model 5

Time is always fleeting, in the front desk work more than two months, I have a lot of harvest and feelings, since the tenure of my efforts to adapt to the work environment and the front desk of this brand-new job, seriously fulfill their job responsibilities, to complete the work of the task.

First, the daily work content

Transfer calls, accurate transfer of visitors to the phone, euphemistic treatment of nuisance calls to improve efficiency; visitors reception and guidance, with the personnel department to do a good job in the registration of candidate information; address book update, in view of the company's staff mobilization is large, as well as the new personnel more, the address book can not be changed in a timely manner, the impact of the various departments as well as between the customer and the company's communication. Communication. So we need to do a good job of follow-up work, update the address book in a timely manner, and in the future work often communicate with the departments to facilitate timely access to the correct information; attendance records, for the registration of new employees to enter the fingerprints, do a good job of attendance supplementary records; record the daily duty situation, and do a good job of the front desk as well as the cleanliness of the VIP lounge.

9:30-10:00 every day to open the led screen, and check its use, if there is a malfunction, immediately contact the relevant personnel to repair; do a good job of general manager, the chairman of the office cleaning; get the daily newspaper and mail, and will be forwarded to the relevant personnel letters in a timely manner; the distribution of the company's documents, the timely distribution of documents to the various departments, the company's policies and measures quickly conveyed down; the company's policy measures; the company's policy measures quickly conveyed down; the company's policy measures, the company's policies and measures. The distribution of company documents, timely distribution of documents to various departments, the company's policies and measures to quickly convey down; meeting work, before the meeting to notify the personnel on time to the meeting, and prepare tea; meeting to add tea in a timely manner; meeting after the end of the meeting to do a good job cleaning the conference room; register the temperature every day, according to the provisions of the air conditioning and make a good record; off-duty checking the lights at the front desk, the VIP room, and the warehouse door locks to make sure that the air conditioning, the computer's power supply is turned off.

Second, there are problems

Doing things not careful enough, consider the problem is not comprehensive, sometimes lost. At present, the company's personnel flow is large, in and out of the personnel more and more often, there are some omissions.

Third, on their own suggestions

As the front desk, in addition to down-to-earth, serious work, but also should pay attention to communication with various departments. Understanding of the development of the company and the work of various departments, with these knowledge reserves can timely and accurately answer visitors' questions and accurately transfer the caller's phone. According to the premise of doing things should also pay attention to the ways and means, firm attitude, speak politely, and strive to improve the quality of their services. Doing things should be well thought out and careful. Sometimes because of some small problems into a big mistake, so everything should first think of the consequences; work progress and work in the process of the problems encountered due to the inability to deal with the problem in a timely manner should be routed to the superiors. Strengthen the knowledge of etiquette. The light work in the study is far from enough, in his spare time must also learn the relevant professional knowledge, to understand in the treatment of people must comply with the etiquette of common sense.

These are exactly what I lack in my work. Through reflection, I think, no matter which position, no matter which job, are part of the company's overall organizational structure, are for the company's overall goals and efforts. For the front desk work, it should be "the image of the company, the starting point of the service". Because for customers, the front desk is the first step of their contact with the company, the first impression of the company, and the first impression is very important, so the front desk to a certain extent on behalf of the company's image. At the same time, the company's service to customers, from the front desk to welcome customers, a good start is half of the success. With the recognition of its importance, prompted me to further think about how to do my job. So I will definitely work harder in the future!