Large and medium-sized catering enterprises shall, in accordance with the provisions of relevant laws and regulations, set up image information collection points at the entrances and exits of business premises, enjoyment halls, main passages, main business premises, parking lots, entrances and exits of underground parking lots, checkout counters, accounting rooms, passenger elevators, escalators and other places, and set up significant prompt information. The image information system shall operate normally during the business period and shall not be interrupted. In this regulation, private rooms are not listed.
However, with the emergence of some consumer disputes in recent years, installing cameras has become a means for businesses to "protect themselves". According to the previous survey, among the 30 hot pot restaurants, there are 19 private rooms with cameras installed; In 14, there are also two private rooms equipped with cameras.
Some insiders said that some bad customers "touched porcelain" in the catering industry, and the hot pot industry was the hardest hit. As early as 20 18, some consumers claimed to have eaten sanitary napkins in Haidilao, Shenzhen. Finally, with the intervention of the police, the consumer claimed that he put it in himself. In June of the same year, 5438+065438+ 10, Guo put the mice prepared in advance into Haidilao hot pot, and then demanded RMB 5 million on the grounds of food safety. Later, Guo was convicted of extortion.
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Many shops in Haidilao install cameras in private rooms:
Earlier, it was reported that several stores in Haidilao had installed cameras. The Beijing Youth Daily reporter visited a number of stores in Chaoyang District, Haidilao, and did see the cloud desktop camera in the private room.
Subsequently, the reporter visited some other brand catering enterprises and found that it is not uncommon to install cameras in hotel rooms. Of the eight restaurants I have been to, three private rooms have cameras. However, some private rooms have no relevant tips such as "internal monitoring". The store that installed the camera also said that the installation was mainly to prevent guests from losing things and facilitate their retrieval.
Regarding the installation of cameras in private rooms, Haidilao has previously replied to the media that in order to ensure the safety of consumers' dining, each store will install monitoring equipment according to the characteristics of the store, including private rooms; At the same time, Haidilao pays attention to protecting customer privacy. The company has relevant systems and processes for monitoring and management, and at the same time strengthens control through technical means to protect consumers' rights and interests.