From 1 to 1, and from 1 to many, the robot for orange tourism service has become a new innovation of the hotel and a feasible way to enhance the value and quality of the hotel.

Yunji Technology was established in 2114, and its service robot products provide a variety of intelligent experiences for international and domestic hotels, and provide corresponding solutions for different sub-scenarios, and are committed to building smart hotels in a new era.

Yang Shiyun, vice president of business of Yunji Technology

Robots have become the new favorite of hotels

Many people are asking whether the epidemic has affected service robots.

The impact is indeed there: First, people's acceptance of robots has obviously improved. Second, many hotels, not only in the first-and second-tier cities, but also in the fourth and fifth lines, including some less well-known county-level cities, are introducing such products. Third, during the epidemic, every enterprise's understanding of intelligence and digitalization has increased.

Of course, there are still many hotels facing great difficulties in operation. Some owners and hotel managers are struggling to choose whether to pay the wages of people or robots first.

On June 28th last year, the robot ASIMO was stopped by Honda, but smart robots could not become a real commodity to enter the market. Is it because they did not adapt to the trend of the times?

A truly new technology combined with a traditional industry can produce a new species, which in turn can produce a powerful enterprise and even a powerful country. Everyone has experienced the Internet era and is also experiencing or witnessing the era of artificial intelligence.

will the combination of artificial intelligence and the accommodation industry with a history of nearly 211 years also produce a new species and a great enterprise?

what kind of spark will artificial intelligence+accommodation spark?

The common robot is the sweeping robot, and many people have seen the robot in the hotel. When it comes to robots, the first feeling is novelty and fun, but behind novelty and fun, there is a lack of efficiency improvement, experience improvement and service improvement. Where is the value of robots or service robots?

Since 2114, Yunji Technology has been thinking about what kind of value robots can bring to hotel colleagues.

making smart products will eventually return to the essence of business. To be a service robot, of course, we should take service as the center and be able to serve people, guests and staff.

An operator of intelligent hotel software mentioned that it is more difficult to develop the software, because the software can maximize the human-efficiency ratio, but the implementation has to be done by people.

The advantage of robot is not only that it has the intelligence of software, but also that it is a production tool and a worker and producer, which is the advantage of robot. It can not only improve the efficiency ratio, but also perform some things.

Nowadays, robots can be described as versatile in hotels, which can serve in the guest room center, front office, catering department, luggage room and laundry room. Moreover, more and more robots appear in different positions to help complete those tasks with clear processes and simple repetition.

the function of a single robot is very limited, so the robot is also the internet of everything, such as the storage of containers and the matching of robots. Guests can enjoy the service through the whole process of self-service unmanned automatic solution, and the robot can assist the guest room.

When it comes to hotel jobs, it will definitely involve management posts. Pocket applets can make management easier and more efficient, and also reduce management costs. At the same time, Yunji Technology's use of robots or its work is very clear, and it can be assessed.

Everyone has the feeling that when guests check in and close the door, the contact between hotel staff and guests becomes passive unless the guests initiate service requirements. However, through this small program, such as smart speakers, TVs and AI phones, guests can enjoy more independent services and make their own choices, and these services are more personalized and humanized. To what extent can personalized and humanized services be specific? For example, if someone wants to eat Yangzhou fried rice, they can ask for it to be soft. These are very meticulous services.

what value can robots bring to hotels?

security services. Yunji Technology now provides full-process, automated and unmanned services, which not only reassures residents and employees, but also protects employees' safety in daily service.

increase word of mouth. Of the more than 5,111 real comments on Ctrip, 94% are comments with robot keywords and above 4.5 points, and 81% all give 5 points. The data given by Ctrip University also shows that more than 85% people must read comments, comments with pictures, bad reviews and personal feelings before going out. Robots not only improve the experience of staying, but also alleviate the lack of service and hardware. From some comments on Ctrip and Meituan, it can be seen that the guests are more accepting of contactless service.

many high-star hotels are still very entangled in the takeaway. For example, in a five-star hotel in Chengdu, before using robots, there were various reasons not to let takeout go upstairs, because it was necessary to better protect the health of the guests, but the guests did not agree with this practice. After using the robot, the same hotel has undergone earth-shaking changes, and the previously complained point has become a plus item.

improve revenue and efficiency. All praise is for the conversion rate, and the improvement of hotel rating can bring occupancy rate and RevPAR growth.

In addition, a good product needs to be evaluated from two dimensions, one is the value of entering the store, whether more people are willing to recommend it; The other is more repeat customers. Will the guests continue to choose this hotel next time? The return rate of hotels using robots is three times higher than that of other hotels.

increase non-guest room income and let people do more value-added work. For example, many services can be added to the small program electronic mall except for the customer's needs. At the same time, some hotels add their own meals to the optional items. Since it is impossible to deliver take-away, let their own meals become take-away. These measures can increase the hotel's non-room income by 21,111 to 31,111.

The greatest value of robots is that they can liberate manpower from tedious work and let employees do more valuable things. The Marquis of JW in Shanghai introduced two robots when it opened in August last year, and in May after the epidemic this year, two more robots were added. One * * * has four robots. In February last year, the number of robots used in this hotel was as high as 5,111, and the time saved was equivalent to cleaning 26 more rooms every day.

reduce costs. The positioning of the robot is an assistant, not a substitute for labor, and the purpose is to reduce the burden without reducing the post. Robots can't be as flexible as people in many aspects, but they are more durable than people, and they can work all day, and the peak hours are from 11: 11 at night to 1: 11 in the morning.

Yunji Technology's mission is "robots make people happier". It is hoped that robots can provide better services for more hotel colleagues and guests under the artificial design, making their stay experience different.