Basic knowledge of etiquette and politeness China is an ancient civilization, with splendid culture and excellent traditional manners, and is famous as a "country of etiquette" in the world. Therefore, etiquette and politeness are not only an important part of social morality, but also an important link that can not be ignored in doing a good job in catering service. Knowing etiquette and being polite are the basic conditions for a restaurant waiter to do a good job in catering. Basic knowledge of etiquette and politeness 1. The concept of etiquette 1. Etiquette is a common form of expressing mutual respect when people communicate, such as expressing respect, greetings, congratulations, condolences and giving necessary assistance and care in communication occasions. Different nationalities and occasions show different manners, such as bowing and bowing in ancient China, shaking hands and saluting in modern times; In some countries, people embrace, put their hands together and kiss when meeting, which are all concrete forms of different manners. 2. Service Etiquette (1) Handshake Etiquette Handshake originated in ancient times. In the primitive society of slash-and-burn cultivation, the main weapons people used for self-defense and hunting were sticks and stones. Legend has it that when people meet strangers on the road, if both sides are harmless, they will put down what they are holding. Stretch out your hands and let the other person touch the palm to show goodwill. This habit of expressing friendship has been inherited and become today's handshake ceremony: modern people shake hands, not only to show friendliness and closeness, but also to express greetings when meeting, farewell signals when leaving, and thanks or congratulations to others. Pay attention to the way of shaking hands. When shaking hands, your eyes should be fixed on each other, and your right arm naturally extends forward, making an angle of fifty or sixty degrees with your body. Palm to the left, palm slightly upward, thumb and palm apart, the other four fingers naturally close together and slightly bend inward. When shaking hands, you must stand except for the elderly, the weak and the disabled. When a man shakes hands with a woman, he should wait for the woman to reach out before shaking hands. Generally, he only holds the finger part of the woman, and it should not be too tight or too long. (2) Bowing Etiquette Bowing Etiquette is a common etiquette that people use to show respect for others in their lives. It is suitable for solemn or festive ceremonies, as well as general social occasions. In addition, there are hugs, kisses, hands-up, greetings, folding, hat-taking, bowing and other manners: these are all forms of etiquette in people's interaction. Second, the concept of politeness 1. Politeness is the norm of words and deeds that people express mutual respect and friendship through language, expression, behavior and attitude in their interactions. It embodies the fashion and moral standards of the times and reflects the level of people's education. 2. The performance of politeness in service work. Restaurant waiters should be dignified and elegant in their behavior, modest and respectful in their words and sincere and enthusiastic in their service work. Although different times, different nationalities and different environments have different forms of politeness, the basic core of politeness is the same. Politeness can be divided into two parts: polite action and polite language. Polite action is a silent language. Such as smiling, nodding, shaking hands, clapping, etc. Polite language is a kind of vocal action, such as using honorifics such as "you", "please" and "welcome". Politeness in communication helps to establish a relationship of mutual respect, friendship and cooperation, help to adjust the interpersonal relationship in public places, and also help to alleviate contradictions and avoid conflicts, so that Chinese and foreign guests who come to the restaurant can feel at home. Therefore, restaurant waiters should consciously carry out civilized and polite services in their work. 3. Etiquette is a ceremony to express etiquette, such as welcoming foreign heads of state or government to review the honor guard and firing a salute, cutting the ribbon at the opening of the exhibition or opening the bridge, and laying the foundation stone for large-scale projects. Etiquette exists in all activities of interpersonal communication and is tangible. Its basic form is not only restricted by the basic principles of society, but also influenced by material level, historical tradition, cultural mentality and national customs. The three basic elements of etiquette are language (written or oral), behavior expression and dress, and any major ceremony needs to have these three elements at the same time to complete. Fourth, the relationship between etiquette, courtesy and etiquette Etiquette, courtesy and etiquette all cover the same word "Li". "Rite" means that people show mutual respect and friendship in communication, and its essence is to respect others. Etiquette is the concrete expression of politeness, which is the norm of etiquette. Etiquette is embodied by politeness and etiquette, which complement each other and are inseparable. Specifically, politeness is a code of words and deeds to show respect, etiquette is a formal requirement to show respect, and etiquette is a grand ceremony to show respect.