The quality of service not only affects the mood of the guests, but also affects the reputation of the service industry. When the service attitude of a hotel is poor, no matter how delicious the food is, I think there will be no business, because no one wants to spend money to see other people's faces.

As the saying goes, "the guest is God", so whether an industry can be recognized by people depends on the quality of its service and whether the service can be put in place, so that the guests can enjoy the quality service unconsciously and feel comfortable. When a guest receives the service, the attitude of the service staff greatly affects the guest's impression of the whole service, even the whole hotel, and becomes an important factor for him to evaluate the service experience.

Therefore, the service industry is required to train doormen, bellboys, front desk receptionists, room and catering service personnel, etc., and they are required to respect the guests when serving, put the requirements of the guests first, fully understand the mentality and needs of the guests, and leave a good service experience for the guests. So how can we make the guests feel that the service attitude is good? This emphasizes the sincere attitude when serving, and the natural smile when seeing the guests. Service personnel are not allowed to work with emotions, and the guests should be regarded as their close friends. Smiling is an important external form of expressing attitude.

At present, many hotels in our country are emphasizing smile service, but in fact, the smile in the service of many hotel employees is just a professional smile, which gives guests a fake smile, which makes people uncomfortable and lacks emotion and affinity. High-quality hotel services pay great attention to details, and details in place can often leave a deep impression on guests and increase the probability of repeat customers. The details that cannot be ignored are also very important for the service industry. In addition, the proper attitude also requires that the hotel service language should be civilized and polite. The basic requirement is to start with the word "please" and end with "thank you". Such a service industry will be recognized and accepted by people.