New employee training plan
New employee training plan and implementation plan outline
Training is divided into five stages to complete the whole plan, and each stage is one week. The weekly course time is adjusted according to the progress results. The main purpose of class content arrangement is to make employees have five qualities: team awareness, Putonghua awareness, health awareness, service awareness and marketing awareness.
According to these five requirements, the training course will be carried out in the following steps.
The first stage: personnel quality screening:
1. Smiling practice in military training is 8 hours a day
2. Putonghua training is 1 hours a day
3. Health housekeeping is 1 hours a day
Requirements for achieving results: politeness awareness, good team consistency and personal hygiene habit awareness have been formed.
the second stage: comprehensive quality training:
1, military training smiles for 4 hours every day
2, corporate culture and service concept, Putonghua < technical terms >
3, service consumption: psychology, customer satisfaction and professional ethics
4, service technical terms and project features for 3 hours every day
5, health awareness habit training for 1 hours every day. 3. The service concept and language mode for this industry have been formed and can be skillfully expressed.
The third stage: comprehensive ability training:
1. Military training smiles for 4 hours a day
2. Putonghua and technical terminology process practice for 2 hours a day
3. Service image and operation training for 3 hours a day
4. Assessment of service awareness knowledge for 1 hours a day
5. Hygiene habit training for 31 minutes a day
Requirements of the effect. Master the actions and terminology of service standard
Stage IV: Training of comprehensive ability:
1. Military training smiles for 2 hours a day
2. Overall service image and action training for 3 hours a day
3. Business knowledge process marketing process training for 2 hours a day
4. Comprehensive process, post simulation training for 4 hours a day
5. Health habit training for 31 minutes a day < Behavior and thinking mode of conditioned reflex (humanized service and standardized operation)