. "Empathy" means being able to put yourself in others' shoes, experience their emotions, empathize with their situations and feelings, and respond to their needs appropriately. It can be seen that "empathy" is the basis of sympathy, care and altruism, and people with "empathy" can observe the needs of others from subtle points.

"Empathy" is often ignored in commercial society. The application of "empathy" here means that leaders will recognize employees' emotions, feelings and needs when making decisions. Because enterprises tend to work as a team, team leaders need to understand employees' views, be willing to listen to employees' needs and open a dialogue with employees. "Empathy" can make leaders understand the emotional combination in the team, and excellent talents will be willing to stay because leaders have "empathy".

With the globalization of enterprises, "empathy" will become more and more important in today's business society, because leaders need to have a certain understanding of different cultures in different countries, and "empathy" will give them tolerance for racial and cultural differences, and can resolve conflicts and achieve the highest commercial interests.