Fine management, lean management and precise management can only be realized by means of standardized management. Without a set of open, transparent, up-and-down recognition, systematic and effective rules of the game to promote, refinement, lean and precision can not go on, it can only be empty talk.

standardized management must be achieved through five efforts: systematization, normalization, process, standardization and formalization, and there is no other shortcut.

hotel standardized management solution system outline

I. organizational structure and responsibilities of hotels

organizational structure of economical hotels

organizational structure of small and medium-sized hotels

responsibilities of general manager's office

responsibilities of front office

responsibilities of housekeeper

responsibilities of recreation department

responsibilities of finance department

ii. Standardized management of the general manager's office

organizational structure of the general manager's office

budgeting procedure

annual budgeting balance process

annual budget adjustment process

official document receiving and dispatching process

internal posting process

III. Standardized management of front office

organization chart of front office

individual reception workflow with reservation

individual reception workflow without reservation

group reception workflow

guest check-in workflow

change reservation processing workflow

individual checkout workflow

individual departure baggage service workflow

team departure baggage service workflow

iv. Standardized management of housekeeping department

organizational structure of housekeeping department

workflow of room maintenance

workflow of guest changing rooms

workflow of handling left-behind items

workflow of handling guest complaints

v. standardized management of housekeeping department

organizational chart of housekeeping department

workflow of guest clothes washing

workflow of linen washing

workflow of guest rooms. Standardized management of recreation department

organization chart of recreation department

service workflow of gym

service workflow of sauna room

service workflow of hairdressing room

service workflow of dance hall

VII. Standardized management of catering department

organization structure of catering department

service workflow of restaurant

workflow of kitchen < Standardized management of the purchasing department

Organization chart of the purchasing department

Procurement planning process

Hotel food procurement process

IX. Standardized management of the financial department

Example of the organization structure of the financial department

Catering cashier workflow

Procurement cost control process

X. Standardized management of the marketing department

Large and medium-sized hotels/ Organization chart of hotel marketing department

reservation management process

banquet sales process

market sales process

tour group reception process

VIP reception workflow

XI. Standardized management of engineering department

Organization structure of engineering department

Application process for equipment update

Daily repair workflow

XII. Standardized management of business center

Organizational structure of business center

Commodity procurement management process

Commodity shopping guide management process

Ticket service workflow

XIII. Standardized management of computer department

Organizational structure of computer department

Description of equipment purchase management process

XIV. Standardized management of security department

example of organizational structure of security department

approval process of using naked fire

handling process of picking up articles

handling process of fire and fire

XV. Standardized management of administrative department

organizational structure of administrative department

vehicle use management process

XVI. Standardized management of human resources department

organizational structure of human resources department <