All catering staff management work should be carried out around them. In business, it is employees who deal directly with customers. If most enterprises are the pyramids of low-level employees and high-level managers, then excellent catering colleagues admire the inverted pyramid, which means that front-line employees are the most important, and all management work should be carried out around them. The reason is that they directly deal with customers, and the brand reputation of enterprises is shaped by them.
Respect and attach importance to employees at work, and invest a lot in employees. Li Muming revealed that if catering colleagues firmly believe in putting employees first, it will bring first-class service level. In other words, if customers are quite satisfied with the service, they will naturally have good business performance.
Usually, excellent catering enterprises will call their employees "partners".
Even renamed the original human resources department as the employee service department. In the training of employees, it includes not only what ordinary employees have to do, but also how managers treat employees. Many employees have had the experience of choosing job-hopping. When some employees used to work in other enterprises, the business manager treated them badly.
So some people are cynical and don't trust management at all. Excellent catering enterprises should understand this attitude of employees, and in order to solve this bad psychology of employees, enterprises should try their best to make employees feel the importance of their participation. If employees' criticism is constructive, they should not be blamed. If they work hard, they should be rewarded. All these emotional investments come from the boss's values and beliefs.
Encourage employees to give full play to their abilities and specialties.
For grass-roots employees, only relying on "high pressure" management is limited by their psychological endurance, and they often adopt "soft resistance". Li Yongzhou, chairman of Peninsula Xuan Ming Hotel, believes that it is not enough to keep people by pressure or money. We should give employees a kind of confidence-that is, our enterprise is developing healthily, and if the enterprise becomes bigger and stronger, employees can have everything.
Of course, this strategy is suitable for catering with long-term development. Customers are not under pressure, and employees are under pressure. Only by providing good service can customers feel relaxed. Waiters should be good at communicating with customers to make them feel comfortable when spending. For example, if there are fewer guests and more dishes, the service staff can remind them warmly.
At present, there are more and more entrepreneurs investing in shops in the market. For more experienced employees, provide promotion opportunities, so that they have the opportunity to improve themselves. For ordinary employees, take care of their accommodation requirements as much as possible.
Employees are the core of enterprise development. Only by taking good care of employees' interests can there be room for development. Therefore, it is necessary for entrepreneurs to understand some employee management experience.