1. obey the work arrangement of the head desk foreman and provide first-class reception service to the guests according to the prescribed procedures and standards. 2. Seriously carry out the handover work, put forward the unclear places in time, hand over the petty cash shift, and don't pick up the accounts after the accounts are unclear. 3. Make preparations for the shift, carefully check whether computers, printers, calculators, money detectors, credit card POS machines, business card printing machines, scanners and other equipment work normally, and do a good job in cleaning and maintenance. 4. Grasp the room status and the room situation, actively and enthusiastically promote the room, understand the notice of pre-departure guests, meetings and banquets on the same day, and confirm their payment methods to ensure the accuracy of check-in and check-out. 5. Quickly and accurately handle the procedures of check-in, room extension, room change and check-out, and take the initiative to explain the room price to the guests when opening the room to avoid misunderstanding, and need to do the guest verification procedures and check-in registration. 6. Accurately and skillfully collect cash and checks from the guests, print the bills of various charges of the guests, timely and accurately settle accounts for the guests and issue invoices according to the reasonable requirements of the guests. 7. Be familiar with the relevant knowledge of the hotel and strictly abide by various systems and operating procedures. 8. According to the room condition report sent by the housekeeping department, check it carefully to keep the most accurate room condition. 9. Make and submit various reports. 11. Daily cash income must be effectively implemented in the "long-term payment and short-term compensation" provisions, and it is not allowed to learn from each other. Implement the foreign exchange management system effectively, and do not take foreign exchange or exchange foreign exchange without permission, and be responsible for supervising employees to abide by the foreign exchange management system. 12. Provide guests with the information they need, and help them solve various needs enthusiastically, thoughtfully and meticulously. 13. Cash and bills received every day must be checked with the bill, and filled in the payment bag according to different currencies and bills. 14. Properly handle the guest's complaints. If they cannot be solved, ask the superior supervisor in time. 15. The imprest shall not arrive in the warehouse with white stripes. Without approval, the operating income shall not be lent to any department or individual in cash. (If the general manager of the hotel can borrow cash at the front desk due to special circumstances, he should go through the relevant formalities. ) 16. Coordinate the relationship between colleagues and better serve customers. 17. When granting credit card and check settlement business, the operating procedures of credit card and check must be strictly followed. 18. Deal with all kinds of bookkeeping in strict accordance with accounting regulations. Obey the arrangement of the superior supervisor and finish the task seriously. 19. Employees should be familiar with hotel long-stay guest agreements and contracts of various units, especially discount and debit agreements. 21. Correctly handle the guest's message, telex, etc. 21. Sort out the "unsettled check-out" guest accounts every day, and report the abnormal situation. 22. Correctly handle the issuance of keys. 23. Strictly abide by the cash and bill management system. 24. Make a good record of receiving the key to the safe for valuables and entering and leaving the safe for valuables. 25. Do a good job of cleaning the counter and maintaining the terminal. 26. Pay close attention to the lobby and report to the superior supervisor and the Department of Security in time if there is any abnormality. 27. Do a good job in the cleanliness of this position. 28. The computer password is properly kept, one person takes one bite, and it is not allowed to be used.