2. Teaching by doing.

during the management of hotel staff, don't forget to teach them how to do it in the management, so that

hotel staff can understand that hotel management is to help them improve and serve them, so that they can be relieved of their vigilance against the managers, so as to better understand the significance of hotel management. For example, the lobby manager of a hotel found that the hostess's standing posture was not standard, and immediately corrected it on the spot, and pointed out the influence and significance of her standing standard for a star-rated hotel as a greeter, so as to achieve the teaching effect while managing it.

Escrow by teaching and integration of teaching and management can avoid management simply for management's sake, avoid contradictions and conflicts between managers and managed people, and enable management to be implemented naturally, without "rushing", which will lead to the resistance and dissatisfaction of managed people.

fourth, humanized management.

Many staff in catering hotels are from rural areas, and they have unusual life and work pressures. Therefore, in management, if they can be given humanized management methods, they are more likely to be welcomed and favored, and they prefer subtle and gentle management methods. What should be paid attention to when implementing humanized management is:

1. Humanization does not mean humanization.

as a restaurant, humanized management is very necessary. But humanization

must not be equated with humanization. Humanized management is based on management rationality, paying more attention to the feelings, acceptance degree and acceptance mode of the managed. However, humanistic management is often easy to forget the principle, and finally makes management and system forget. Management has become "harmonious", "hello, I am good, everyone is good", "muddle along" and "playing Tai Chi", which makes management impossible. Humanized management, in fact, is a kind of high-level management, which can achieve the purpose of management without showing mountains and dew. For example, some hotels introduce the method of violating the system for the first time without fines when the manager is working, but they will be punished again within a certain period of time. Specifically, the first time they violate the system, they only issue a ticket, but they are not really fined. They are just warning you and reminding you, but if they violate the system again within one month and execute the punishment twice, this is a humanized management method. After all, people are not gods, and they all make mistakes sometimes. By giving them the opportunity to make corrections, they can sometimes achieve the effect and function of urging indirectly.

2. Communication is the core of humanized management.

in the management of restaurants, communication is essential. Good communication is better than any form of management. For example, some hotels offer "general manager's reception day" and "general manager meets you face to face", etc. It is through this one-on-one communication mode that hotel employees, especially grass-roots employees, can understand their living conditions, working conditions and psychological conditions. For example, where do they come from and what are their living habits? Eating habits, whether to adapt, etc., so as to worry about what they are anxious, think about what they think, care about what they need, establish an internal emotional connection with them, let them be moved, let them accept the enterprise from the heart, accept management, and finally achieve the effect of inaction.

v. humanized management.

Humanized management requires managers to put down the shelf of managers, lean down and make intimate friends with employees. Through the empathy, empathy and two-way interactive communication between managers, the management work can be done with one heart and one mind.

VI. Managed management.

In recent years, with the continuous emergence of chain restaurants, some specialized catering management companies have emerged, so the trusteeship management has been introduced by many restaurants. As a third-party managed hosting company, it is the inevitable result of specialized division of labor in catering hotels. However, the following two points should be paid attention to in managed employee management:

1. Managed management outputs norms, but the implementation of norms should be gradual. Because the cultural literacy of employees in catering hotels is generally not high, it is unrealistic and undesirable to rigidly instill processes, systems and norms in an attempt to let them master them all at once.

2. Trusteeship management should be effectively grafted with catering hotels. That is to say, when working as an administrator, the third-party management company must combine the excellent and advanced management system with the actual situation of the hotel, combine the quality and level of the hotel staff, implement management measures in a targeted manner, and do management according to local conditions, instead of copying mechanically and ignoring the reality.

The implementation of trusteeship management for employees has the following advantages:

1. It avoids the disadvantages of being too familiar with employees and difficult to manage. Because it is a third party, there is no embarrassment of "not being able to do it" because it is too familiar, and as an employee, it is even more awe-inspiring for unfamiliar third-party "managers".

2. You can focus on the management of catering hotel resources. With the help of the third party, as a catering hotel, the cost of establishing a management department can be reduced, and the dishes and services of the catering hotel can be specialized, so as to enhance their core competitiveness and better improve their product quality and service quality.

Trusteeship management, or management outsourcing, is a future development trend of catering hotel management. However, only when this third-party management is grafted on the solid soil of catering hotels can employee management be targeted and more effective.

management brings benefits. In a word, the personnel management of catering hotels is a new topic faced by catering hotel operators. As managers, only by tailoring the management mode according to the actual situation of catering hotel employees can management really play its due role, make the operation of catering hotels icing on the cake and continuously create greater benefits.