Many times, I contacted a potential customer and found the contact number of the company in various ways in the media, but I didn't know who was in charge, so it was difficult to get the ideal effect by calling in the past. The front desk mentioned here generally refers to the person who didn't answer the phone at the first time. The following are some small experiences based on my own telephone sales for many years.

A: refers to the power company;

B: I mean myself.

A: hello! This is XX Company. How can I help you?

B: hello! I'm from Guangdong XX Company. My last name is X. Who is in charge of your purchasing department?

A: can I help you?

B: we are a manufacturer of XX (products), and we hope to contact the person in charge of your company!

A: the person in charge is not here, and he has gone out!

B: then what is his job in the company? Could you please tell me his contact number? What's his last name? Is it a gentleman or a woman

?

A: we have a supplier, so we don't need it!

B: that's all right. what's miss XX's name, please? Hello, Miss XX (Sir)! We also hope to

provide better services to your company, and one more partner and one more guarantee! Maybe our products are more in line with the requirements of your company.

A: sorry, there are too many sales calls every day. the company has regulations, so I can't transfer you!

b: miss xx (sir), I admire your dedication to your work! I would have done the same if I were you! But sometimes, because of one decision, many partners who may be beneficial to our company are rejected. For example, now, perhaps our company's services (products) are just what the person in charge (boss) of your company wants, but there is a lack of an opportunity to get to know each other, so please put me through to the person in charge of your, thank you!

Generally, the above points will pass through the first operator. If it still doesn't work, make some calls again every other day, so try again. If you meet the last operator again, you can call in a condom.

A: is this miss (Mr) XX? I spoke to you on the phone yesterday. I'm from XX Company. My last name is X. Today is

. I hope you can tell me the phone number of the person in charge of your purchasing department. I'll contact him directly. I'm sorry to bother you again!

after finding the person in charge, before we start to get into the topic, the salesperson should clearly know the following four things!

1. Mention the name and expertise of your company.

2. Tell the other party why you are calling. (It's best to say it directly, don't beat around the bush and waste customers' time)

3. Tell the other party what benefits it may bring.

4. Ask customers related questions to get them involved.

this is a regular sales opening statement. just follow this step and it will be smooth. The following dialogue:

A: Excuse me, are you Mr. (Ms.) XX?

B: this is me.

A: hello! Mr. (Ms.) XX, I'm from Guangdong XX Company. My name is XX. Our company is a professional manufacturer of XX (product) < P >. I think you may be interested to know that the XX (product) produced by our company has a certain popularity in the current domestic market, which has more advantages, better quality and a reasonable price than the XX (product) generally sold in the market. We are factory direct sales, and at the same time we can ensure that you have no worries about product quality or use in the future, saving you a lot.

Your company uses a lot of XX (products), doesn't it?

B: yes, the sales volume is relatively large at present, but we already have a supplier with good quality in all aspects, and gave me

a 61-day payment period, and was responsible for handling any defects of the products and delivering them to your door. I don't plan to change manufacturers for the time being.

how much is the price of your products?

a: Mr. xx (Ms.), we also hope to provide better service to your company, and one more partner will provide one more guarantee! Maybe our products are more in line with your requirements! A high-quality customer like you deserves every manufacturer's careful service! It seems that our friends have done a good job and got your approval. Excuse me, which brand of manufacturer are you using now? (We should express our approval after the other party names the friends), which is relatively good (quality and service or popularity), but we have more advantages than it, such as:

1. Delivery time. Generally, our products with normal specifications are in stock, and they can be delivered in the factory or delivered to your door. If it is a special order, the delivery time will be completed within 25 days.

2. In terms of product quality, our company uses all imported equipment from Taiwan Province, fully automatic stamping and assembly, and the raw materials are also international cold-rolled steel. The product specifications are inch-thick, the service life is durable, and it meets all kinds of conventional tests, and it can pass the 48-hour salt spray test and operate with 51,111 switches.

3. In terms of price, on the premise of ensuring quality, we have unified pricing throughout the country and have a reasonable price. (I can send you an email if necessary) We can also discuss the payment method in detail through cooperation, and I believe we can also give you a satisfactory answer.

4 after the sale, we have offices in every province, which is convenient to contact. If there are any problems with the product, we can deal with them for you as soon as possible.

5. Brand building. Our XX (trademark) has been recognized by manufacturers, users and distributors in our industry, and has won famous brand products and trademarks in Guangdong Province. Many large enterprises at home and abroad (such as Midea, Samsung, Vantage, Quanyou, etc.) are supplied by us. We have a large factory building and advanced production equipment, with thousands of employees, which can be said to be a leading enterprise in the industry.

Mr. (Ms.) XX, do you think it's ok? We can't see anything on the phone. It's rather general. Are you free next Monday? I'll call on you. I'll take the materials and samples with me to learn more about it. Do you think it's ok?

Meeting is the result of our telephone communication, so as to deepen our impression, and we can also check whether the size of each other is worthy of cooperation!