According to the Food Safety Law of the People's Republic of China*** and the People's Republic of China, food production operators should comply with food safety standards and be responsible for the food they produce and operate. If a food production operator violates the food safety standards or produces and operates food that does not meet the food safety standards, then he or she will be held legally responsible. At the same time, according to the provisions of the Law of the People's Republic of China on the Protection of Consumers' Rights and Interests, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price, and correct measurement when purchasing goods or accepting services, and have the right to refuse compulsory transactions. If consumers find hygiene problems or quality problems when purchasing food or accepting catering services, they can complain and report to the relevant departments and demand that their legitimate rights and interests be safeguarded. Catering restaurant hygiene is an important part of the protection of consumer health, but also the basic requirements for the operation of catering establishments.
In summary, in order to ensure the effectiveness and credibility of the report, you need to provide sufficient evidence to support their complaints.
Legal basis:
"People's Republic of China **** and the State Food Safety Law"
Article 125
Violation of the provisions of this law, one of the following circumstances, by the people's government at or above the county level, the supervision and management of food safety confiscate the illegal income and the illegal production and operation of food, food additives, and can be confiscated for the illegal production and operation of tools equipment, raw materials and other items; illegal production and management of food, food additives less than 10,000 yuan in value, and impose a fine of five thousand yuan or more than 50,000 yuan; value of 10,000 yuan or more, and impose a fine of five times the amount of five times the amount of ten times the amount of the goods; the circumstances are serious, and shall be ordered to suspend production and business until the revocation of the license:
(a) production and management of food, food additives contaminated with packaging materials, containers, means of transportation and so on food, food additives;
(ii) the production and operation of unlabeled prepackaged food, food additives or labels and instructions do not comply with the provisions of this Law;
(iii) the production and operation of genetically modified food is not labeled in accordance with the provisions of this Law;
(iv) food production and operation of food production or use of food raw materials that do not comply with food safety standards, Food additives, food-related products.
Production and management of food, food additives, labeling, instructions are defective but does not affect food safety and does not mislead consumers, by the people's government at or above the county level food safety supervision and management department ordered to make corrections; refused to make corrections, shall be fined not more than two thousand yuan.