1. salutation: hello, miss (/madam/madam/sir/comrade/chief/elder sister/aunt).

2. Welcome: Welcome to our hotel, welcome to stay in our hotel, welcome to visit.

3. Greetings: Hello! Good morning! Morning! Good morning! It's been a hard journey.

4. Congratulations! Congratulations on getting rich! I wish you a happy birthday (/wedding/Spring Festival/New Year/Christmas/holiday/journey)! Have a good time.

5. Farewell: Goodbye! Good Night! See you tomorrow! Have a nice trip! Welcome to come again next time! Welcome to visit again! Take your time, sir/madam. Welcome next time!

6. Apology: I'm sorry. Please forgive me. Sorry to bother you. It's rude. It's totally my fault.

7. thank you! Thank you very much! Thank you for your compliment/suggestion! Thank you for your cooperation.

8. Response: Yes. All right. I see. Thank you for your kindness. You are welcome. It doesn't matter. This is what I should do. You're welcome. Please give me more advice.

9. inquiry: what can I do for you? What can I do for you? ) What can I do for you? Do you have anything else? Do you like (need, be able to …)? Excuse me, what can I do for you? Excuse me, what can I get you? Excuse me, sir/madam, can I take this drink away?

11. Entrustment: Unfortunately, I can't help you. It's very kind of you, but ...

11. Directions: Please go this way/take the elevator from here/turn left.