According to the comprehensive ranking of a basic single indicator in the main category, the seller's experience score is 5 points (5 points excellent, 4 points good, 3 points average, 2 points poor, 0 points poor), 5 points means that the merchants of the same category have performed well in this service, which is better than most merchants in the market, and 0 points means that the experience of the same industry level is very poor, far below the industry level.
At present, 1688 new lighthouse's service star rating and five-dimensional experience rating have been applied to the investment threshold of various marketing activities of the platform, such as: big promotion, live broadcast, worry-free generation, YEATION, Niu Qian supply center, Alipay market, daily sale, group battle, wholesale group, etc. If the service capacity ranks in the top among peers, they will have the opportunity to get the support of activity flow and increase the exposure rate of store goods.
The better the service ability of a store, the greater the chance of becoming an industry-preferred merchant (consumer goods) and an industry-preferred merchant (industrial products), and the more rights and interests of the store can be obtained: the weighted opportunity of searching for recommendations, the opportunity to greatly promote sea-view rooms, the weighted opportunity of industry-featured lists, store membership numbers and other rights and interests. The better the service ability of consumer goods merchants, the better the service ability of spot goods can reach the standard, and they will have the opportunity to become the golden crown goods and gain the growth rights of goods: the treasure of the town store, the traffic package, the "second recommendation" standard and so on. This has a direct impact on the flow of goods.
Promotion skills:
Improve the efficiency of artificial intelligence customer service reply and optimize the management mechanism of customer service personnel;
Want Want's response rate 1 and 3 minutes mainly evaluate the response speed of the buyer's first question on that day, make good use of expressions, and give priority to answering the buyer's first question to avoid losses.
2. It is suggested to use reception tools such as short sentences, and input common reception words in batches to reduce typing costs and greatly increase efficiency.
3. Arrange customer service typesetting according to the peak period of Want Want query, and make good use of the gadget to improve customer service efficiency to assist customer service to improve response speed.
4. You can monitor the 3-minute response rate of the store in the last 7 days or 30 days, monitor the first response time of the store in 7 days or 30 days, and see the average value and excellent water level of the peers, so as to judge the current situation of the store response effect.
The 5.3-minute response rate diagnosis details can be used to check the store's 3-minute response rate to different buyer levels, the number of people who failed to reply in time, and the number of messages that failed to reply in 3 minutes, so as to help merchants check the store's responsiveness in serving core B buyers.