catalogue
Scope of service, process, working procedure, meeting service, etiquette editing, scope of service, paragraph 1 of this article. Responsible for the registration of participants before the meeting, including signing in and collecting representative cards, meeting documents and souvenirs; Two, before the start of each meeting, check the documents of the participants at the entrance; After the meeting, please ask photographers, screenwriters and photographers to leave the meeting room and close the meeting room door; 3. Welcome guests and guide delegates to designated seats; Four, record the progress of the meeting and the content of the representative's speech; Five, to register the representatives who request to speak, and send the list to the meeting host or meeting secretary in time according to the registration order. Note the name of the representative, the country or institution he represents and the order of speech. Some delegates requested that the speaking time be arranged at the front, some at the back, some in the middle, and some didn't. 6. Distribute the speeches, statements, draft proposals and revised drafts of the delegates. At the meeting. Statements are usually distributed when representatives speak. If the manuscript hasn't arrived yet, it can be distributed when the host makes a summary speech or before the next meeting. In order to ensure the accuracy of the record, if the representative speaks temporarily and has a manuscript, he can borrow it from him after he speaks and return it immediately after copying it; 7. Prepare necessary meeting documents and relevant materials for reference during the discussion; Eight, before the start of each meeting, check whether the lighting, room temperature, hygiene, famous brands, tables and chairs, paper and pens, cups, mallets (for the host) and projection equipment meet the requirements; Answer emergency calls and notify the required callers. The telephone in the conference room usually just flashes and doesn't ring. The secretary should speak softly. Other people should answer the phone at the extension outside the conference hall so as not to disturb the meeting. Ten, the person in charge of conference services should check whether all kinds of staff such as simultaneous interpretation, security guards, electricians, etc. are in place. Already in place; Whether all kinds of facilities are complete, such as electricity, air conditioning, sound, ventilation, simultaneous interpretation, etc. , has been unsealed for use. XI。 Conference Service Process Editing Service Process of this paragraph Generally speaking, as a professional conference service company, the conference service process should be professional and in place. Most conference service processes go through the following links: 1. As a professional exhibition agency, we provide exhibition planning agents, tell us your thoughts or ideas, and we provide you with feasible solutions, exhibition planning, meeting receipt and so on. 2. Consultation At this stage, we will have a preliminary communication with the entrusting party, and put forward our own plan for the problems that the entrusting party cares about, such as the most suitable meeting place in the budget, the hotel recommended for the participants, the choice of suitable dining place, the menu suitable for the budget, the traffic flow and reception flow of the exhibition, etc. 3. Investigation If you think you can trust us after communication, then we can enter this stage-we will arrange for you or your representative to visit the hotel, conference venue, environment, transportation, exhibition equipment, etc. provided by us at the destination. At this stage, the service items, service processes, promotion schemes and service prices are discussed in depth. , and roughly defined the responsibilities and obligations of both parties. 4. It takes patience and care to determine this time-we should scrutinize the envisaged processes and plans one by one, make the plan as detailed as possible, and then confirm the rights, obligations and responsibilities of both parties in writing and sign relevant service agreements. 5. Strict and humanized implementation of the agreement will be a high sublimation of the spirit of cooperation between the two parties. No matter how perfect the idea is, any plan has flaws. It is necessary for both sides to cooperate on the concept of cooperation, put aside their temporary differences and aim at the successful conclusion of the exhibition. During this period, both parties need to promise the services beyond the original agreement orally or in writing as a continuation of the agreement, and temporarily decide the person in charge of signing the contract. All temporary exchanges are allowed in the form of pre-negotiation and post-settlement 6. The financial personnel of both sides of the settlement carefully check all kinds of documents and conduct accounting in strict accordance with the agreement. The program for editing this work 1. Receiving tasks: meeting name → meeting nature → number of participants → meeting duration → meeting rest time arrangement → meeting activity scope → preparation content → matters needing attention. 2. Preparation before the meeting: logo → sound → podium → tea set drinks → registration desk → sign-in book → rest arrangement → waiter equipment → venue cleaning → taking over souvenirs and gifts (distribution) → venue signs → etiquette practice rehearsal 3. Pre-meeting inspection: List items, equipment, facilities and meeting supplies according to Table 4. Guide registration: prepare hall signs → guide → elevator guide → venue guide. Distribute tickets and other souvenirs 5. Venue services: rostrum incense towel, beverage service, fruit bowl, VIP drinks and champagne service → venue order maintenance service (clearing idle personnel) → cleaning service → entrusted agency service → venue leadership service (May I help you, sir? → Emergency treatment (fire evacuation, elevator ban, theft, transcripts of inquiries of parties, transcripts of inquiries of relevant personnel, power failure, overflow, elevator shutdown, emergency rescue) 6. Cleaning after the meeting: remove meeting supplies → tables and chairs → tableware → clean up the legacy of participants and register → clean the meeting place → take back the items brought into the meeting place → check and clean souvenirs and gifts → check the cleaning situation → end. Lock conference hall 7. Report and summary: report the meeting to the organizer's staff, leave items and remaining gifts, solicit opinions and explain the situation → summarize the special meeting after the meeting (attended by department managers and conference personnel). 1. Service personnel (1) gfd 1, dressed in uniform and neat, wearing service signs, not wearing slippers or spikes. 2. The service personnel don't cover their eyes with long hair and don't wear shawls at the back. It is required to wear light clothes, no heavy makeup and no jewelry. Stand up straight and dignified, and don't cross your legs. (2) Language 1, mild and friendly tone, moderate volume and standard Mandarin. 2. Language should be polite, and polite expressions such as "Hello", "Please use", "Please", "Thank you", "Sorry" and "Never mind" should be used in due course. 3. Take the initiative to greet customers, don't be careless, don't swear, and don't speak loudly. (3) Attitude 1, dedication, diligence, happiness, high spirit and courtesy. 2, smile service, sincere, warm and thoughtful attitude. 3. Correct your mistakes in time and apologize in person. 4. Explain the problem politely. 5. Think what customers think, be anxious about what customers are anxious about, and do what customers need. (4) discipline 1. Don't drink or eat smelly food before going to work. 2. Don't leave your post or leave your post without permission, and don't use the telephone in the service place. You are not allowed to yawn, sneeze or dig your ears and nose during worship. 4. Strictly abide by professional ethics. (5) Service hygiene 1, and work clothes are fixed and neat. 2, regular physical examination, health qualified, show certificates. 3, haircut, manicure and hand washing. 4, supplies, appliances classified custody, timely cleaning, disinfection, neat; Bedding in the leadership room should be replaced and cleaned in time. 2. Pre-conference services (1) According to the requirements of the conference organizers, specify the conference service requirements, such as the conference venue, the rostrum, the speech seats, microphones, sign-in seats, banners (logo), background music, flowers, leadership lounge, etc. It should be implemented in advance, and the implementation of audio, microphone and other equipment and meeting requirements should be tested and checked in advance. (2) Clean the site in time, tidy and clean the desktop, drawers, seats, floors, doors and windows, etc. , and check the service box supplies, tissues and hand sanitizer equipment. (3) Place meeting signs in a conspicuous position at the entrance of the venue, and place indoor seat signs neatly. (4) The conference service personnel enter the venue 1 hour in advance, check the overall effect of the venue, ensure that all preparations are in place, prepare tea and turn on the stereo. Play light music, open the safety door, lighting and access door at the same time, and do a good job of guidance. If you need air conditioning, turn it on half an hour in advance. 3. In-session service (1) Before the participants enter the venue, conference service personnel should stand on both sides of the entrance of the conference hall, politely nod to the guests and say "good morning (morning, noon and evening)" or "welcome" and other civilized terms. At the same time, for the seated guests, hand in tea and wet wipes in time, and the amount of tea is generally controlled at 8 points. When serving tea, you should follow the principle of left to right, and add water from the guest's wing side in turn. In principle, tea should be added every 20 minutes. (two) conference service personnel always pay attention to observe and listen to the operation of audio equipment. Pay attention to the site conditions and indoor temperature, and report and handle problems in time. After-meeting service (1) At the end of the meeting, the service personnel should open the access door in time, stand on both sides, politely bid farewell to the guests, smile and nod to the guests, and say "Take care, goodbye". Clean up the site in time after the meeting. If you find the items left by the guests, contact the relevant units quickly. (two) after the end of the conference service, the service director should take the initiative to fill in the "conference service opinion form" in time to solicit the opinions of the conference organizer, so as to sum up the work and improve the service, and the opinion form should be included in the year-end assessment scope. (three) strictly confidential work, do not ask, discuss, spread the contents of the meeting and the leadership speech, do not bring irrelevant personnel into the workshop.