I remember when I was in Beijing, I invited a friend to dinner and asked him what he wanted to eat on the phone. He said Sichuan food. I only know South Beauty in better Sichuan restaurants. How is he? South Beauty is a little expensive. Keep it for you. Listen to him say these two points, my heart moved a exulting, good man! After all, it's a treat, and it's always inappropriate to take people to eat mala Tang, so I asked myself how Yuxin, who often goes, was? It's not expensive, and the environment and service are good. Yu Xin has to wait for the bus wherever he goes, so he is in a hurry. If you think about it carefully, where do you think you are going? There is a spicy mother-in-law near my home. Let's eat there. Spicy grandma hasn't been there, but she seems to be a little famous. I saw two or three branches on the road. The famous Sichuan dishes are crowded and endless. Don't you have to wait there? Basically don't have to wait. Ok, see you at seven. I remember that at seven o'clock, I arrived first. The hostess in a black suit and skirt looked very capable and greeted me with a smile. The environment is ok, but compared with Yu Xin, there seems to be less emphasis on the layout of emotional appeal and atmosphere. I think the last table by the window is still empty, just to see if my friends have arrived. Pointing at the hostess means I'll sit at that table. You'd better not sit there, because it's too close to the fish pond, and it will splash on you when killing fish. Mandarin with a Sichuan accent sounds very gentle. Sure enough, two guys in rubber aprons were throwing fish on the ground in front of the fish pond, making a banging sound. The fish twitched painfully on the ground and the water dispersed. Don't give birth to a fish in the next life. If you die so badly, won't that table be ruined? Why do you still play it? I asked the hostess and sat down at one of the four or five empty tables in the hall. The hostess smiled and said nothing. My friend is here. Let me order and look at the menu. There is no difference between varieties and breeding, and the price is similar. So I promised my friend: you are familiar, you come. The food was very authentic, spicy and delicious, and an hour passed unconsciously while eating and chatting. Suddenly, there was a sharp roar from the back table. What's the matter with you? I told you three not to come for half an hour? Looking back, a female guest with a full face of lost face was in a hurry with the waiter. Several waiters around her looked very flustered and complained to each other in a low voice, which probably meant that it was time for you to deliver meals to the guests. In the distance, a foreman hurried to the female guest with a bowl of rice, but Nuo Nuo was not disappointed. You should put this bowl of rice on your head. It seems that the female guest is really anxious, and she is obviously a risk-averse person. We were also tired of her endless watching, so we quickly finished eating and left. However, we both ate with great interest. We don't want to eat any more after this stop. We were busy eating spicy and delicious hot dishes just now, but two refreshing cold dishes basically didn't move. I really can't see wasting food when I am training in the company canteen. He nodded. He is also a thrifty man. The waiter came to the table with a packed lunch box, asked which dish to pack, and then said, use your chopsticks. Before I knew it, she picked up my chopsticks and put them in the lunch box. I glanced at my friend and he frowned subconsciously. Haha, he dislikes me. My friend frowned again as if he didn't understand. Actually, I'm confused. He didn't take the packaged food when he left, and I didn't remind him again. Hard work pays off. I finally found a theoretical summary that made my eyes shine: details are every little thing that can affect product quality, work quality or service quality and customer satisfaction. Theory is used to serve practice. This theory is like a ruler. We can use it to measure whether every bit of our software and hardware, every word and deed, and every move improve the service quality or reduce customer satisfaction. After I arrived in Liuzhou, I originally wanted to list all the details that happened in my mind and affected the quality and customer satisfaction, and compared them with this ruler, saying that I had to write two pieces of paper. This article must be verbose, so I was lazy. But for everyone, it is more effective to understand and think about the details in depth to promote the quality of work and improve customer satisfaction. Let every employee figure out what to write on these two pieces of paper. It's better that two pieces of paper are not enough. The more the better, the thinner the better. Here, I want to remind you that I not only hope to see specific matters that have a negative impact on quality and satisfaction, but also hope that you can find and propose detailed measures that can actively promote and improve. This idea will definitely be called exercise by some colleagues. Yes, it's a sport. One of the purposes of exercise is to look at attitude. Because whether you can see the details, or whether you take it seriously, depends on your attitude first. It is nonsense to let people who lack serious attitude and sense of responsibility pay attention to details. There is no word excellent in his mind. The process of work is perfunctory, and the result of work is similar. The second purpose of the movement is to dig out all bad phenomena and good methods through collective strength, and then further refine and standardize rules and regulations and process requirements, because understanding and grasping details is not only based on attitude, but also related to experience, experience and cultural quality. Just like the waiter who packed for us, she smiled and was kind and gentle, but she might even say that the guests forgot to take the packed dishes when she cleared the table. The problem is not the waiter, but the manager. Their store certainly doesn't have the requirement of Yuxin. Even if there is, it is not written in black and white into the rules and regulations. Even if written, there is no research and emphasis. It is an old saying to constantly enrich and improve standardized rules and regulations. Managers must have patience and perseverance, and be willing to work hard. Otherwise, it is nonsense to say that the century-old shop doesn't work at McDonald's. I'm sorry that our smart employees don't work at McDonald's.