The new Law on the Protection of Consumers' Rights and Interests clarifies that consumers can return goods in accordance with the provisions of the state and the agreement of the parties, and they can also require operators to fulfill their obligations such as replacement and repair. If there is no state regulation and agreement with the parties concerned, consumers can return the goods within seven days from the date of receipt.

According to Article 24 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, if the goods or services provided by the operators do not meet the quality requirements, the consumers may return them according to the provisions of the state and the agreement of the parties, or require the operators to fulfill the obligation of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.

Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.

Extended data:

Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests Article 52 Where a business operator provides goods or services, causing damage to consumers' property, it shall bear civil liabilities such as repairing, redoing, replacing, returning goods, making up the quantity of goods, returning the payment for goods and services or compensating for losses in accordance with the provisions of the law or the agreement of the parties.

Article 53 Where a business operator provides goods or services in advance, it shall provide them as agreed. If it is not provided in accordance with the agreement, it shall fulfill the agreement or return the advance payment according to the requirements of consumers; And shall bear the interest of the advance payment and the reasonable expenses that the consumer must pay.

Article 54 Where a consumer requests a return of a commodity that has been identified as unqualified by the relevant administrative department according to law, the business operator shall be responsible for the return.

Baidu Encyclopedia-People's Republic of China (PRC) Consumer Rights Protection Law